Summary


Experienced technical manager in application development
Leadership and experience in technology implementation and support
Proven track record of completing projects in high pressure environments
Outstanding communication and stakeholder management skills



Employment

July, 2006 -  Present
Platform Engineering Technical Architect

Product Manager responsible for Enterprise Intel Workstation peripheral devices. Duties included evaluation, selection, compatibility testing, certification, documentation, deployment methodology, tracking, creation of corporate standards and policies related to peripherals and fourth level support. Work directly with vendors to track peripheral product roadmaps, resolve technical issues and develop requirements for new products. Work with senior management to determine, address and resolve business operations needs.

Key projects :
Retail Print Print Smart Pilot : Project will redefine print at retail locations, changing employee to printer ratio from 1 : 1 to 5 : 1 with a projected savings of $5 million annually. Technology lead for requirement gathering, product and service offering evaluation, selection and contract negotiation process that included 8 different vendors. Developed and documented hardware configurations to integrate network scanning into retail environment. Responsibilities included technical qualification of vendors solutions hardware and software, deployment methodology, development and documentation of standard configurations and on-going support of project.

Implementation of Wireless cellular solutions : Review of cellular modem technology offerings to be used by remote workers. Reviewed, tested and qualified solutions provided by 4 major service providers. Created deployment methodology to support implementation of 3 vendor s products and supported delivery to end user community.

Multifunction Scanning workflow for Consumer Lending and HR business units : Working with business units implemented scanning capability using existing copiers to store documents electronically. Implementation prevented the need to purchase standalone scanners and PC workstations to support them. Project to offset $5 million yearly FedEx expense in shipping documents to centralized scanning facilities.

Client side implementation of Juniper SSL-VPN. Team member responsible for integration of software into WaMu standard workstations images. Providing testing and supported release. SSL-VPN was adopted to replace Nortel product due to its ability to support 20000 users in a pandemic situation.

Retail Anti-Fraud Scanning : Provided WaMu Corporate Security team with solution for scanning compromised banking hardware. Developed and documented process and provided training to security specialists.

July, 2003 -  July, 2006
Client Solutions Technical Specialist

Team lead responsible for Back Office Intel Workstation peripheral devices : Printers Local and LAN, Scanners, Monitors, Storage, Multifunction Devices Networked Copiers, Mice, Keyboards, Video cards, etc. Duties included evaluation, selection, compatibility testing, certification, documentation, deployment methodology, tracking, creation of corporate standards and policies related to peripherals and fourth level support. Work directly with vendors to track peripheral product roadmaps, resolve technical issues and develop requirements for new products. Managed team of 3 technicians.

Key projects included :
WaMu Center Print Solution : Technical lead for project that relocated 4500 corporate office workers into a new headquarters facility. Involved in requirement gathering, product and service offering evaluation, selection and contract negotiation process that included RFP to 14 different vendors. Technical owner of deployment phase of project to implement vendor-managed print output solution. Project will change employee to printer ratio from 2 : 1 to 14 : 1 with savings of $8 million annually. Responsibilities included technical qualification of vendors solutions hardware and software, deployment methodology, development and documentation of standard configurations and on-going support of project.

SDLC
Project team : Participated in launch project team. Team development WaMu specific methodology, documented process and implemented enterprise wide.

LCD Monitor conversion : Gather product and technical data to justify cost savings of converting all purchased products from CRT to LCD technology. Technical lead for negotiation, procurement and deployment. Project break even in 24 months. Vendor agreement negotiated to include exceptional 60 month warranty on selected products.

Northridge Print Assessment : Partnered with Xerox to asses Northridge California campus 12 buildings supporting 3500 users to asses and right-size printer fleet. Implemented connected copiers Multifunction devices and provided new scanning functionality with authentication and global address lookup features. Reduced fleet by 30% and removed large number of local print devices. Savings of $3 million per year.

June, 2002 -  July, 2003
Software Certification Peripheral Queue Manager

Customer interface responsible for back office client peripheral devices. Worked with business units and end user community to define requirements and select suitable products. Oversaw workflow for certification team. Coordinated with vendors and internal purchasing team to acquire evaluation hardware devices. Participated in daily review/acceptance review of enterprise application automation requests.

February, 2000 -  October, 2001
Technology Project Manager

Managed the development and delivery of 2 Windows-based software products, 1 customer-facing and 1 back-office, both utilizing Marimba technology for internal and customer updates. Provided sales support to marketing sales force for major corporate accounts. Responsible for lab environment for software development, maintenance and testing entailing development of software standards, installation protocols, network design, quality assurance procedures and test scripts. This environment supported : Windows 95, 98, ME, Windows NT 4 server and workstation, Windows 2000 professional, server and advanced server, Windows XP, Novell Servers, Linux and Macintosh 9.X. Oversaw implementation of standards and protocols. Advisor to business development teams on selection of new hardware and software opportunities.

Key projects included : Kinko s File Prep Tool : Technical Project Manager of free windows based application C++ designed increase revenue to allow customer in capture exact copies of documents and send the files directly to Kinko s for printing. Project generated over 1 million customer created documents in 7 months. Managed initial product release and 2 subsequent software updates. Responsible for requirements gathering, managing programming team, coordinating quality assurance testing efforts, software release and support coordination.

Print to Kinko s : Developed technical requirements, created application and retail workflows, worked with software development to test releases. Worked with development team on launch and subsequent updates. Java based application

Kinko s.com re-launch : Lead role in talent acquisition project to build internal.com team. Worked with recruiting as first line review of candidates.

Kinko s on Demand : Technical sales support working directly with internal sales and corporate customers to develop customized web-based document solutions for ordering printed collateral. Captured requirements and worked with development team to drive customer solutions.

May, 1996 -  February, 2000
Desktop and LAN Support

Successfully led consulting engagement, from inception to completion, PC conversion project.

Provided 3rd level support to 10 additional desk-side technicians serving end-users throughout 13 states. Responsible for estimating and managing timelines and level of effort, managing end-user stakeholders and keeping account managers informed. Served on change control board administering enterprise-wide IT changes.

For each site and each department undergoing conversion, served as the single point-of-contact between local executives and the IT department. Earned 3 distinguished service awards for successful, on-time delivery of projects with superior customer service. My project received the highest customer satisfaction rating of any IT project at Texaco during my tenure.

Desktop Conversion Project : Team lead, managing 9 technicians a three-year desktop migration program to update end-user application and operating systems. Trained and supervised 10 technicians for migration of 4500 systems in 33 offices across AL, AZ, CA, CO, HI, KS, NV, NM, OK, OR, TX and WA. Developed and implemented methodology that reduced the project timeline. Worked with stakeholders to determine workflow priorities and task sequencing. Documented procedures for desktop breakdown and setup, 20+ different hardware configurations, software installation instructions for technical staff and end-user instructions for new systems. Responsible for data backup, integration on new platform, end-user training and support, software license tracking, equipment disposal and asset management. Also responsible for obtaining management sign-off of completion at each site and updating overall project tracking tool.
Year 2000 remediation project : Technical Lead for project. Researched, documented and implemented Y2K remediation.
Fast Ethernet Conversion : Desktop Lead on project to convert 1000 users from Token Ring to Fast Ethernet. Worked with team that designed and implemented a new LAN architecture. Managed team of 10 technicians during PC conversion.
West Coast Operations Relocation : Desktop technical lead for relocation for back office relocation. Supervised desktop team is breakdown, setup and testing of 800+ users and 20+ server move.

October, 1995 -  May, 1996
Senior Technical Support Technician

Supported and implemented DOS and Windows desktop systems. Responsible for hardware and software support and repair. Support of local and networked printer hardware, scanners and other peripherals. Team member in planning, relocation and rapid installation of 900 user Novell and NT network. Utilized and documented image replication processes.

October, 1990 -  October, 1995
Licensed Pharmacy Technician

Duties included interacting with customers, interviewing patients about their medications, evaluating prescriptions to make sure the doctor gave all the necessary information, entering data into the computer, billing the insurance companies, maintaining accurate in-store records, filling prescriptions, generating and filling refill orders, inventory management and dispensing medication to the correct customers.

November, 1986 -  July, 1989
Senior Help Desk Analyst

Supported 600 retail pharmacies prescription, ordering and point of sales systems. Created support documentation and insurance billing manuals. Remote troubleshooting of IBM Minframe systems, POS and printer hardware. Education

Bachelors Degree- Business Management University of Phoenix
Associate in Science Physical Sciences Santa Monica College, Santa Monica, California
Associate in Arts- Social Sciences Tompkins Cortland Community College, Dryden, New York

1995 -  1998
Remedy Support

Hardware : IBM Servers, IBM Lenovo Desktops and Laptops, Toshiba, Compaq/HP desktop and laptops, Dell desktops and laptops, Mobile Broadband AT and T, Verizon, Sprint, Sierra Wireless, Novatel and Cradle point, RIM Blackberry Mobile Devices, HP printers and MFP, Lexmark printers and Multi-function devices, Xerox, Ricoh, Lanier, Epson and Canon printers and copiers, Fujistu scanners, Kofax, Kodak scanners, Bell and Howell Scanners, NEC displays and peripherals, Linksys, D-link and NetGear routers, Ethernet, SCSI, Bluetooth, Wi-Fi, USB, EVDO, Irda, Affiliations

2006 -  2007

2007 -  2008

Skills


Please contact : David Goldenberg Please contact : David Goldenberg Provided technical perspective to vendors based on business operations needs related to vendors products and services.