Summary

Mr.Clifford Willis has over 10 years of broad international consulting experience with high visibility assignments in challenging mission-critical enterprise environments in numerous industry verticals and has held progressive roles ranging from development and technical architecture to project and infrastructure management. Mr.Willis highly developed management skills, effective decision making, ability to lead and motivate local and dispersed cross-functional teams, tenacity, reliability, steadfastness and firm grasp of technology is instrumental to the revival of numerous stalled and delayed project schedules.

Mr.Willis possesses a unique understanding of the operational and business consequences associated with technology deployment and a rapid grasp of the intricacies involved in resolving these issues in a timely manner. His detail-oriented pro-active nature and emphasis on providing superior customer satisfaction complemented by his written, technical, risk management, business and analytical skills have allowed him to be recognised as a key contributor to project success.

Microsoft Certified Systems Engineer Administrator MCSE 3.5x, MCSE NT 4.0 MCSE 2000 MCSA 2003
Cisco Certified Networking Associate
Cisco Certified Networking Professional in progress
Project Management Institute Project Management Professional est. completion May 2005
CompTIA A+ Certified Service Technician
ITIL Certification - Foundation Level
IBM Certified Network Communications Engineer
IBM Certified Solutions Expert - Net. Commerce
IBM OS/2 Certified Engineer
IBM OS/2 Certified LAN Server and Warp Server

Certification | Remote Access or Cisco VPN
Technical Architecture and Infrastructure Design | Firewalls : Checkpoint or PIX or Nokia or Juniper Netscreen
Project Management and Project Estimating | Load Balancers : Cisco or Altheon
Team Lead, Mentoring and Risk Management | DOS, Windows 3. x/95/98/XP, OS/2
Requirements Definition and Gathering | NT4 Win 2000 NetWare, Solaris
Pre-sales bid or proposal and post-sales support | Apache, Websphere, IIS, IPlanet
Business Process Re-engineering | Active Directory, NDS, LDAP
Performance Tuning and Optimisation | Windows Scripting : Logon or WSH
Capacity Planning and Security Assessments | Silk, LoadRunner, Rational

Superior analytical and documentation skills | BEA Weblogic, IBM HTTP Server

Host-Based, Client-Server and n-tier experience | Wise Package Studio, SMS 1.x or 2.0
Migrations Netware and NT to Windows 2000 | Asset Management NetCensus
Server Hardware, racks and storage systems | Systems and Network Administration
Deployment or Image Tools Altiris and Ghost | Service Level Agreements
Trouble-Ticket Management or Escalation | Cisco Routers and Switches
BackOffice Exchange or SQL | Quality of Service
Protocols-TCP/IP, Routing | Storage NAS, SAN, Clustering
Protocol Analyzer | Packeteer, Queuing


Employment

2004 -  Present
Consultant

Wind River Systems is a global leader in real-time embedded operating systems, having provided the core software toolsets and operating components to organizations NASA, Boeing, Siemens Medical Systems, Samsung Electronics and Raptor Networks.

Windows NT/2000 Domain Consolidation and Active Directory Migration Lead architect and program manager for 11 member distributed virtual team comprised of project managers, Unix system administrators, Windows system administrators, Infrastructure architects, Desktop Computing, Field Services and Help Desk personnel. The pre-existing environment at WRS consisted of a conglomeration of heterogeneous NT/2000 domains, Linux, Solaris and legacy FreeBSD systems from previous mergers and acquisitions. WRS requirements for the new environment included the collapse of pre-existing domains into a single domain, integration of Windows DNS with Solaris BIND 8 DNS backbone, co-existence with Sun 1 directory for future provisioning purposes, secure lock-down of Windows based-servers, patch management solution for Windows based systems, deployment of Sarbanes-Oxley access control policies and maintaining access for existing engineering community collaboration tools including SAMBA servers. Primary project responsibilities included requirements gathering, scope definition, creation of master schedule, project plans, migration methodology, capacity planning, hardware selection and security-focused technical architecture of Windows based infrastructure - DDNS, DHCP, WINS, IIS, Group Policy, backup design, disaster recovery plan, lab design validation, platform load-testing, system test plans, ePO, virus scanning, spam filtering, spyware resolution and hierarchical patch management methodology with Windows Update Services servers and LANDesk management suite. Secondary duties included development of system administration documentation, knowledge transfer through mentoring of team members, managing field staff in the execution of Active Directory migration plan, status reporting, cost estimates, budget management, executive roadmap presentations to C-level leadership and overall technical direction of the Windows platform at WRS. Deployment of VMWare virtual machines in lab environment reduced physical hardware requirements for domain controllers during lab design validation phase and lowered capital costs by ~$36000. Over a 6 month period, ~2300 desktops, ~1400+ end-users in 30+ offices worldwide and ~200+ remote SOHO users were migrated into native mode Active Directory Windows 2003 during off-hours with minimal downtime through automated migrations using Quest Domain Migration suite.

Exchange 2003 Migration, PKI Infrastructure and Instant Messaging Archival Consolidated multiple Exchange 5.5 servers into an Exchange 2003 single site-single organization environment while maintaining support for multi-platform MAPI, POP and IMAP clients. Implemented multiple distributed front-end servers running forms based authentication to support implementation of outlook web access time-outs and a shared SMTP address space with legacy sendmail servers. Utilized Exchange load-testing and Windows performance monitoring tools to size servers for scalability while reducing the number of servers in the environment. Implementation of volume snapshots and online recovery procedures reduced capital costs by ~$28000 through negating need for costly Veritas backup licenses and allowing redeployment of existing cold-spare Exchange 5.5 server. Developed proof - of-concept Windows-based Public Key Infrastructure to issue certificates enabling identity validation and Outlook email encryption to address privacy requirement by government defense contractor customers for encrypted email. Provided best practices recommendations and integration expertise during the evaluation, selection and installation of the IMLogic IM Manager 6.0 enterprise Instant Messaging gateway with message and address archiving to a SQL 2000 database repository.

2003 -  2004
Systems Architect

Systems Architect Provided leadership, project management, technical design, budget preparation and mentoring of a customer focused operations support staff for the development, maintenance and improvement of corporate systems and services. Standards definition and analysis of short and long-term technology needs, including : corporate intranet, email messaging, source control systems, collaboration tools, data storage or retrieval or back up systems, network, systems management, remote software distribution strategies, hardware and software upgrades to enable optimum workflow and communication between business units and external partners. Direct responsibility for the preparation and implementation of overall technology strategy and roadmaps, architecture and project implementation plans, technical direction of operations and achieving a high level of network and system uptime while maintaining a secure and scalable environment for 4800+ employees at 70+ locations worldwide. Technical member of teams responsible for the successful design and deployment of Active Directory migration from NT 4 multi-domain model 200+ domains consolidated, migration from Exchange 5.5 to Exchange 2000 with RSA Secure-ID for remote user authentication and upgrade from SMS 2.0 to SMS 2003. Participated in the evaluation and selection of enterprise systems management tools, with eventual selection of IBM Director, BMC Patrol and NetIQ suite.

Global Windows XP Desktop Design and Deployment Lead Technical Architect and Project Lead for 22 member team comprised of both cross-functional internal resources and external consultants from IBM Global Services, Unisys, Avanade, Glotel and Aquent Staffing Solutions. The pre-existing client computing environment at Network Associates consisted of ~6000 workstations globally across 18 hardware platforms from multiple vendors, running Windows NT 4.0 and multiple software images to support each platform. Image updates to support vendor provided patches, new hardware platforms and changing business requirements took months to complete with each iteration ballooning support costs. To support the requirements to manage the desktop cost of ownership and restrict ability of users to install software on their desktops, a best-of-breed Common Operating Environment process, technical framework and deployment solution was created under Windows XP Professional. Under the new imaging framework, a single image to support all hardware platforms was created, with the software development life-cycle reduced from 2 months to 2 weeks, resulting in significant cost savings. Cross-functional teams gathered business requirements of applications already in production in the environment and through standardization, reduced training and licensing costs by consolidating 800+ applications to ~200 Additional benefits included a 100% lockdown of the desktop, formal configuration management, policies, software license compliance, automatic patch management and reduced deployment complexity, resulting in a $600000 savings from vendor RFPs to develop and deploy the desktop. Applications were packaged using Wise Package Studio to create customized. MSI packages for remote deployment through SMS and GPO, with increased robustness of installation through leveraging of MSI self-healing capabilities and structured testing. Developed a Delphi graphical install program with customized Visual Basic scripts to leverage functionality of USMT migration tool during workstation migration by automating labor intensive manual data migration tasks. Automated data migration reduced overall migration time per machine by 50% to ~2 hours per workstation and allowed schedule crashing through parallel deployments. Project management tasks included work plans, work packages, task lists, human and capital resource management, budget preparation, cost estimates, weekly meetings, status reporting and management of downstream resources. Received executive-level recognition for producing quality project deliverables on time.

Server Consolidation Data Centre assessment of server hardware on production, development and lab network segments to determine physical location in server rack, power feeds, loads to rack and UPS, IP address, function, owner, warranty status, hardware specification, criticality and backup or storage requirements to develop plan and consolidation criteria for the 1400+ servers in the environment to reduce support costs and improve disaster recovery time.

RIM Blackberry Enterprise Design and Deployment Provided project management and technical architecture from project inception to completion of Blackberry enterprise deployment. Defined administration polices and deployed Blackberry Enterprise Servers in each region to support corporate requirement for secure wireless messaging and contact management. Project was completed in a aggressive time-line 4 days ahead of schedule and 8% under-budget.

Wireless PDA Mobility Enablement Based on success of Blackberry deployment, requirement was generated to evaluate, recommend and deploy a standards based, scalable wireless solution to allow the existing non-standardised PDA fleet access to email, calendaring and data. Extended Systems was selected as the application vendor and based on requirements of concurrent server consolidation planning project, an architecture was implemented to leverage hardware and resources allocated to support Blackberry. Resulting architecture reduced implementation costs by $30000 and aggressive negotiation with vendor reduced licencing costs by 55%.

2002 -  2003
Infrastructure Project Lead

Columbia River Bank Recruited to lead enterprise mail architecture and migration from multiple mail systems to Exchange 2000. Columbia River Bank is a leading provider of regional banking and mortgage services in the pacific north-west with branch locations throughout Oregon and Washington State. Through a series of credit union acquisitions, e-mail systems consisting of MS-Mail, I-Mail, WGPO and POP3 ISP hosted mail were in production in the environment. To support projected growth and improve scalability, CRB required a standardised mail solution based on Exchange .A front-end/back-end configuration was implemented with multiple storage groups for rapid recoverability. DNS MX mail records were altered to redirect mail to the new servers while the legacy systems remained operational in parallel. All existing mail was migrated into Exchange and Outlook Web Access was deployed on a secure perimeter IIS web server to enable remote users web-based access to email.

Northwest Human Services Recruited to provide tier-four trouble-shooting of existing Citrix XPe and Windows 2000 environment at Northwest Human Services, a Portland, Oregon based non-profit foundation providing services to the homeless and needy. Successfully diagnosed and corrected problems with Citrix configuration resulting in client printing issues and Windows 2000 problems with mis-configured Active Directory Group Policies.

2001 -  2002
Enterprise Systems Architect

Windows 2000/XP Migration and Server Consolidation Responsible for the requirements gathering, scope definition, project plan, technical architecture, budget proposal and oversight for the proposed migration from Windows NT 4.0 to Windows 2000. Design specifications included : Ability to continue using the existing Solaris BIND servers as primary master of the internal DNS zones ; Permit regional administration while maintaining centralised security and policy control ; Provisions for subsequent Exchange 2000 upgrade budget permitting ; Consolidation of network services onto clustered Windows 2000 Advanced Servers with Microsoft Clustering Services to prevent fewer service interruptions to perform emergency maintenance while freeing up under-utilised servers for redeployment.

Storage Management and Collaboration Responsible for the architecture and specifications of a new distributed file system and hierarchical storage management system to improve collaboration through a common set of file shares and reduce ballooning storage costs and extended Veritas managed tape-library backup windows through the restructuring of data storage into archive, offline, nearline and mainline pools.

Learning-Byte International Integration DigitalThink acquired Learning-Byte International, an educational specialist since 1982 with 200 employees and 5 locations worldwide in August 2001. Defined a new scalable global IP addressing scheme, naming convention, standard branch office design, video-conferencing and global equipment standards to facilitate reduced implementation and support costs through consolidated equipment purchasing, reduction of disparate equipment in hot-swap equipment pool and standard build processes to support the Learning-Byte International acquisition in addition to future growth or mergers. Responsible for successful architecture, integration, deployment and 6M IT integration budget during the executive teams aggressive sixty-day migration window. Saved US$42000 in 1 time costs and $28000 in recurring costs through the enterprise-wide replacement of Checkpoint firewalls with Cisco PIX firewalls. Consolidated circuits to increased link uptime by 25% and reduce circuit costs by 15% through the cut-over from aging AT and T frame network to T1 and T3 circuits from Sprint and InterNap. Implemented an international E1 private IP leased circuit between development centres in India and corporate headquarters in US to facilitate follow-the-sun round the clock software development and quality assurance. Eradicated the need for US$72000 of unbudgeted data communication costs and intermittent corporate Internet connectivity outages through network traffic analysis and elimination of non-business traffic.

Highly Available Network - Responsible for end-to-end design, 700k budget justification, board presentation, purchasing, integration and deployment of a switched, highly available, scalable and secure network core to support rapid worldwide growth. Design details included : Metropolitan LANE high speed links between buildings ; Secure EIGRP dynamic routing with route distribution between 2 domains ; VLANs to segregate sensitive network traffic and isolate traffic to local broadcast domains ; identification of spanning tree root bridges and creation of secure VTP domains ; Triple link redundancy in the internal network core and dual homed full-route transit external BGP Internet connections to separate Internet providers ; Quality of Service and Service Level Agreement management through Packeteer policies and Cisco queuing ; Ease of Trouble-shooting and Administration through installation of Fluke Networks Protocol Inspector, Fluke Cable Testers, Kiwi Syslog Servers and Ciscoworks Security Suite. Design successfully re-routed traffic automatically from offices to bypass routing failures caused by PGE power failures at single campus building, Pacific Bell Internet link failure, patch cable failure, Sprint Trans-Atlantic submarine cable cuts, frequent India ILEC Central Office and carrier medium failures.

Data Centre Construction Responsible for the specifications and design of a new data centre to support the consolidation of systems and services from 3 San Francisco Bay Area locations. Details included cabling colour schemes, cable and fibre optic runs, Panduit cable management units, Chatsworth racks, gasoline powered generator for power failover, APC equipment, rack and KVM layout, environmental monitoring, services migration and circuit provisioning.

Project Central Server Responsible for completing system architectural analysis on an existing installation implemented by an outside consultant to identify areas of deficiency, produce technical diagrams for support personnel, reduce system instability through performance tuning and diminish the risk and cost of relying on a contractor for a critical system.

2000 -  2001
Senior Consultant

Freightliner LLC a Daimler-Chrysler Company Lead architect working in the Enterprise Architecture and Planning group, responsible for the design, development and execution of a Windows 2000 migration from Windows NT 4.0. Freightliner is the largest North American manufacturer of heavy-duty trucks and is the transportation industry solutions leader with 11000 employees and 9 24x7 truck manufacturing plants worldwide. Over a five-month period, Mr.Willis provided an end-to-end solution including architecture plans, deployment methodology, migration strategy, test plans, image architecture, vendor liaison, evaluation of network-systems management platforms including integration with SMS 2.0.

Timberline Software Recruited as a senior resource to resolve performance bottlenecks based on breadth of experience with operating systems, network infrastructure and testing methodology for the Genesis project. Timberline Software is an industry leading software development company, providing construction and property management firms with accounting, estimating and information management software since 1971. Genesis is the internal product development name for a next-generation multi-tiered web-enabled construction and estimating engine running on SQL 2000 and Windows 2000 - Advanced Server. Mercurys Loadrunner testing tool was used to execute and monitor the results from a series of iterative stress, scalability and regression tests of the application on various hardware platforms and network configurations. The results obtained from testing did not correlate with expectations and based on client satisfaction, Mr.Willis services were extended for an additional six-week period to perform the following tasks to resolve performance blockages and improve administration : Network monitoring, analysed traffic patterns and re-segmented network, deployed VLANs, implemented link-aggregation and optimised switch configurations resulting in a reduction of network traffic and bandwidth utilisation from 57% to 16% ; Tuned the Microsoft Internet Information Server 5.0 metabase to resolve ASP pooled requests at the web server ; Reconstructed the testing environment to resolve name resolution issues through device re-addressing and redundancy of WINS or DNS or DHCP servers ; Deployed Windows Load Balancing Services at the web-tier and Resonate Load Balancing software at the application tier to improve scalability ; Implemented logon scripts, change management methodology and process documentation.

Mountain Equipment Co-op Senior Consultant recruited to lead stress testing of redesigned fully-hosted www.mec. ca e-commerce based on breadth of infrastructure skills and prior experience with testing tools and software development life cycle. Mountain Equipment Co-op is a member owned retail consumer co-operative with 1.5 million active members catering to providing products and services for wilderness and outdoor recreational activities. The redesign of www.mec. ca was to move from an existing information-only portal with static pages to a dynamic Java and JSP e-commerce environment .A 3 tiered architecture was deployed with Sun IPlanet web-servers at the web-level, Blue Martini and Sun Solaris at the application level, Oracle and Sun Solaris running the Blue Martini database server and IBM MQ Series used for integration with the IBM AS/400 back-end .A aggressive development and testing schedule was required to ensure the web-site and infrastructure were tested and certified prior to the quarterly catalog mailing. Segue Silk Performer, test cases and test scripts were used to perform meltdown, volume, headroom, peak-performance and unit testing. As the lead stress tester, Mr.Willis was the technical focal point for resolving deficiencies and managed cross-functional teams assembled from development, client infrastructure resources, data-centre resources, testing and project management staff. Over a three-month period, Mr.Willis was recognised by the client for his customer focus and dedication to ensuring timely completion of quality deliverables.

1996 -  1999
Project Lead

California State Automobile Association Recruited as image architect and project lead for California State Automobile Association Deployment 99 Technology Roll-Out Retro-fit project, based on depth of skills and turn-around success of British Columbia Childrens and Womens Health Center project. Deployment 99 was an umbrella project for a series of end-to-end infrastructure upgrades. Projects included migration from frame-relay to ATM, migration from token-ring to Ethernet and workstation software standardisation. CSAAs core business is the operation of 88 district offices in 4 US states and 4 7x24 hour customer call centres to support the activities of member services. CSAAs environment consists of 10000+ Compaq Deskpro workstations and IBM laptops running Windows NT 4.0 and OS/2 Warp 3.0. Duties included technical architecture and management of TRO Retro development, testing and deployment teams totalling 28 team members with a mix of CSAA employees, EDS consultants, KPMG consultants and independent contractors. The key criteria of TRO Retro were to design, implement and deploy an automated applications build procedure over an existing automated image build. Additionally, the new image architecture was to be fully regression tested and allow the multitude of shared. DLL file versions from new Y2K compliant versions of applications to co-exist with the developed Peoplesoft, Scopus and Siebel implementations. The tools used for the image build included : Ghost, Visual Basic, Visual Test, Access, Delphi, SMS and Wise Install Manager or Conflict Manager. The image was developed with modularity, ease of maintenance, reduced support costs, rapid recoverability and extensibility as driving factors. Furthermore, based on client dissatisfaction with previous image teams, the initial image was to be developed and certified for compatibility in 2 months to meet an aggressive deployment schedule to recoup time lost by previous teams. During his six-month tenure through project completion, Mr.Willis turned the project around, took on additional duties to accommodate project scope and ensured the on time, successful delivery of a robust bug-free implementation.

British Columbia Childrens and Womens Health Center Recruited as a team and technical lead for British Columbia Childrens and Womens Health Center infrastructure project based on broad skill-set and previous experience at Vancouver General Hospital .C and W is an amalgamation of 4 Canadian hospitals : Shaughnessy Hospital, Childrens Hospital, Womens Hospital, Sunnyhill Hospital .C and Ws environment consists of 1500+ PCs Windows for Workgroups, Windows 95 Windows NT 4.0 and 150+ Macintoshs, running e-mail and applications from Novell NetWare 3.12 servers .C and W were to receive a complete redesign of their existing infrastructure to include : WordPerfect mail migration to Exchange 5.5 Novell 3.12 migration to Windows NT 4 IPX or SPX protocol migration to TCP/IP, SMS 1.2, BMC Patrol, HP Top Tools, Saint Bernard Open File Manager, Cheyenne Inoculan, capacity planning, security, stress-testing and deployment of 1500+ Pentium II class Hewlett Packard workstations. Mr.Willis was responsible for architecture, developing a deployment methodology, creation of a standard software distribution image, technical documentation, quality assurance processes, client relations and providing senior level problem resolution for outstanding technical and migration issues from implementation team. Over a nine-month period, Mr.Willis rebuilt previously damaged customer relations and recovered from a series of previous setbacks to finish the project on schedule and budget. As a result, Mr.Willis was recognised for his success in restoring the project schedule, commitment to the customer, technical excellence and as a key contributor to project success.

WeyerhaeuserMacmillan Bloedel Recruited as a technical lead for the Macmillan Bloedel, Solid Wood Division, Windows 95 migration project, based on previous experience with Fletcher Challenge migration projects, customer focus and diverse technical skill-set. MB is Canadas largest forestry company and a wholly owned subsidiary of Weyerhaeuser Inc MBs Solid Wood environment consists of 800+ PCs located throughout multiple sites in British Columbia. All existing PCs and applications were to be migrated to Windows 95 with a standardised data directory structure and Outlook 98 from Microsoft Mail. Furthermore, Pentium class Compaq Deskpro PCs with Windows 95 were being deployed in place of existing workstations that did not meet the corporate PC standard. Mr.Willis was responsible for assuming and resolving all technical issues, including : creation of a standard software distribution image, hardware upgrade problems, software upgrade problems, legacy application migrations and assisting MB developers with problem resolution of internally developed accounting applications. Additionally, Mr.Willis was responsible for creating end-user documentation and modifying the discovery checklists resulting in a 5% time reduction per PC Over a four-month period, Mr.Willis rebuilt previously damaged customer relations and restored customer faith by focusing on quality delivery, communication, customer service and recovering from previous schedule setbacks to finish on schedule and under-budget. As a result, Mr.Willis was recognised for his success in restoring the project schedule and devotion to customer service.

HSBC

Group : Hongkong Bank of Canada Technical architect for the branch banking OS/2 workstation deployment project. Pentium MMX class Unisys PCs with OS/2 WARP 4 were deployed to replace front-line terminals and existing workstations running finance applications at all 120+ branches throughout North America. The OS/2 PCs were configured with Secure Workplace Shell providing desktop security, NetBT protocol stack, HUBS - Hongkong Bank Universal Banking System and CIMS Customer Information Management System. HUBS and CIMS are custom written applications running on an IBM AS/400 with a PC-based GUI front-end. Mr.Willis senior skill-set and prior experience were recognised by Hongkong Bank of Canada and as such, he was provided with an open scope to examine the proposed Hongkong Bank of Canada OS/2 workstation image and make recommendations for areas of improvement. Over a threeweek period, Mr.Willis made a series of architecture recommendations to reduce network traffic ; improve workstation performance ; enhance security ; and permit interoperability between OS/2 workstations, Windows 95 workstations and NT servers.

Vancouver General Hospital Technical consultant for the Patient Care Information System project. Pentium class, IBM workstations were deployed in place of IBM 3270/3570 terminals throughout the hospital. The PCIS PCs were configured with Novell Intra-NetWare Client 4. xx and Windows NT 4.0 Workstation in a Fast Ethernet environment with TCP/IP as the primary protocol .A significant portion of the deployment process required Mr.Willis to research, develop and implement migration pathways for legacy applications. Additionally, Mr.Willis was required to submit recommendation reports and memos to project and senior VGH management.

Fletcher Challenge Corporation Limited Team lead for the domain migration or server re-architecture projects. FCCL is a multinational forestry company headquartered in New Zealand and is currently the sixth largest corporation in British Columbia, Canada. Responsibilities included developing, testing, supporting and implementing procedures for migration of 600+ workstations from a single domain model to a master domain model. All server security, user profiles and network applications were migrated as part of the re-structuring. Additionally, all existing workstation static IP assignments were reclaimed and replaced with new DHCP addresses. Furthermore, DNS, WINS and pre-existing JET 3.0 address databases were migrated to Windows NT 4.0 and Microsoft Proxy Server was installed. Workstations were running the following versions of Microsoft Windows : 3. xx, 95 NT 3.5x and NT 4.0.

Team lead for the image build or distribution portion of the Windows 95 deployment. Responsible for discovering several inconsistencies and automated the process to minimise the manual configuration required. Additional responsibilities included developing an alternate software distribution process and building software distribution packages of third-party applications for remote installation using Microsoft SMS installer.

British Columbia Gas Technical consultant for thin-client upgrade project. BC Gas is a leading supplier of natural gas and energy to Western Canada and the US Pacific Northwest. The project scope was to deploy a Citrix WinFrame solution to enable remote sites running OS/2 workstations to access upgraded Y2k compliant monitoring, control, compression and delivery systems via a 16 bit Citrix client.

Insurance Corporation of British Columbia Responsible for providing network and software support or troubleshooting at ICBC head office. Additional responsibility included providing telephone support for field technicians to assist with problem resolution province-wide. ICBC is a provincial government crown corporation, running a mix of OS/2 and Windows NT in a token-ring environment with 3270 host attachment. Mr.Willis broad skills were recognised by the client and he was requested to assist Systems Management with the support and troubleshooting of New Eras Harbor BR/DM at ICBCa multi-platform IBM host-based, systems archive, backup and software distribution product. While performing these duties, Mr.Willis identified a need for remote disaster recovery and developed remote Harbor BR/DM TCP/IP based workstation recovery solution resulting in significant support travel-related cost savings and increased service levels to dispersed remote sites.

1993 -  1996
Technical Director

Technical Director Reported directly to Chief Executive Officer while responsible for P and L, 1M+ budget, management, mentoring and direction of systems staff. Oversaw all areas of pre-sales, bid-proposal and developed feasibility studies, requirement analyses and cost-benefit analyses for clients and senior management. Designed and participated in all stages of client LAN or MAN or WAN implementations. Responsible for all aspects of system design, administration, purchasing and systems maintenance. Consolidated hardware and software purchases with vendors to realise a three-percent annual saving in capital cost expenditures. Accountable for internal systems uptime and ensuring a highly available corporate infrastructure. Responsible for formulation of strategies and identifying technology trends to ensure internal technology blueprint and architecture plans are current.

Sheraton Wall Centre Garden Hotel - Project Manager and IT architect responsible for the end-to-end analysis, design, requisition and installation of all IBM PC based networks during the summer 1994 pre-opening of a new 4 star hotel in downtown Vancouver, British Columbia. Interacted with various cabling, construction and telecommunications contractors to ensure a timely and accurate installation. Developed training plans and performed system administration duties during all phases of the installation. Assisted with the installation and connection of SAMCO accounting software to a SQUIRREL food or beverage billing system.

QMedia Software - Project Manager and systems architect for a software design or development team over a seventeen-month period from initial statement of work to final project acceptance. Project scope was to develop an upgraded Windows 95 and ported OS/2 version of an existing commercial Windows 3.1 multimedia application written in C/C++. Team was responsible for all aspects of software development life cycle, software engineering and testing.

WebPool Syndicate Project Manager and network architect for the development, design, procurement and implementation of all areas of computer integration. WebPool Syndicate is a leading Internet design, development and services firm in Western Canada. Integration involved interconnection of Windows for Workgroups, Windows 95 and Windows NT Workstations with main Windows NTAS Server and remote OS/2 LAN Server.

British Columbia Medical Association Project Manager and architect responsible for the redesign and migration of existing network infrastructure from 10Base-2 cabling, to structured cabling system, switches and multiple segments to facilitate planned expansion.

1990 -  1993
Manager

Assistant Manager Oversaw all aspects of daily operations and customer satisfaction, including cash deposits and cash register float. Outlined duties and responsibilities for staff members. Managed inventory control, receiving and shipping. Mentored junior employees and responsible for pre-sales presentations, responding to RFP and RFI documents. Assisted with budget measures, controls and general accounting.

Technical Support Specialist Performed assembly, repair, trouble-shooting and preventative maintenance of IBM PC and white-box PC Compatibles. Assisted Senior Technical Support Specialists with network design, upgrades, troubleshooting and maintenance. Serviced a wide variety of corporate clients and government agencies both in-house and on-site.

Professional Recognition and Awards

Recognition for dedication to project deliverables and technical skills by Timberline Software resulting in expanded scope of work and placement of additional consultants on project 2000

Letter of recognition by C+W for outstanding customer service and key contributor to project success 1999

Selected from amongst 2500+ monthly peer-group nominations to receive EDS ImpacT 98 monthly award May and December 1998 for Exceeding Customer Expectations.

Recognised as a Premier Member of IBMs BESTeam software program 1997.

Recognised by IBM as an OS/2 subject matter expert and listed in the Sources and Solutions guide included with every retail copy of IBM OS/2 WARP, WARP 4.0 LAN Server 4.0 and LAN Server 5.0 1993 - 1998.

1991 -  2005