Objective
PMP Certified Project or Program Manager, with broad experience covering both Infrastructure and Development Initiatives. Experienced using and developing various PMBOK methodologies, : critical path, critical chain, resource loading and leveling, change control and risk management. Familiar with PMBOK, SDLC and other structured methodologies to manager large complex projects. Core Competencies : Systems, Data Storage and Network Design ; Infrastructure Design ; Business and Technical Impact Analysis ; Project Management and Implementation ; Data Integrity, Recovery ; Business Resumption, Disaster Recovery Planning ; Contingency and Logistical Planning ; Systems and Applications Research and Development ; Risk Assessment ; Cost Benefit Analysis.

Experienced managing teams of 2 - 70, International, multi office and offshore resources. Management of matrixed teams, with some line management background.

Able to exercise good judgment and be diplomatically assertive.

Broad industry background includes Financial Services, Healthcare, Utilities, Retail, High Technology and Government, Aerospace.

Employment

05/1999 -  10/2004
Account PMO Manager

Served in various capacities, most recently as a Manager focused on an International PMO.

For various clients, Childrens Hospital of Los Angeles, Farmers Insurance, American Express, Sears, Raytheon, Hughes and Equiva, performed the following :
Scheduling all project managers and resources to support project related work.

Developing communication and project plans to meet planned deliverables.

Reporting, communicating status, actuals and other budget information for all project related activities to key stakeholders.

Developing processes and procedures to ensure quality and cost effectiveness. Reviewing risks and technical aspects of projects to ensure the selected solution is the most appropriate for the client.

Developing and creating support models for all implemented projects.

Scheduling all activities and resources to set, meet and exceed client expectations.

Made sure all tools were in place to assure a successful implementation and assisted in writing formal migration, implementation processes and coordinating all resource, staffing requirements.

Proficient with Microsoft Project, Word, Excel, PowerPoint, Visio and HTML editing tools.

Working in organizations to analyze historical data and research to prioritize and develop long term and organizational planning.

Managing the migration of local help desks to a centrally located call center with 7 X 24 support for all clients.

Managing project, technical and administrative staff from 5 to 70 individuals.

Managing desktop, operating system deployments and hardware refresh for 3000 to 25000 desktops.

Assigning, guiding, monitoring and motivating dispersed personnel to produce quality work on time and in budget.

Managing network and server migrations for up to 10000 users on more than 400 servers.

Representative Client Engagements included :

2005 -  2005

Led International PMO office, focused on all Development initiatives.

Communicate status for all work products to internal and client executives.

Responsible for local adherence to global processes.

Review and develop process improvements to increase productivity.

Work with all delivery and support personnel to ensure contract deliverables are met.

Work with global team members to ensure consistency across the account.

Deputy Account Executive to support the solution of Account specific issues.

Manage multiple efforts of varied size, complexity, scope and risk concurrently from end to end.

2004 -  2005
Release Manager

Managed all aspects of project or release management for web related loan projects under limited direction.

Responsible for ensuring all online transactions and interfaces were completed successfully and in a timely manner.

Exposure to e-commerce products and B2B and B2C interactions.

1998 -  1999
National Desktop Services Manager

Served as National Support Services Manager, Help Desk Manager, Desktop and Remote Desktop Manager for 2000 users in 40 offices throughout North America with a staff of 30+ people.

Manager of Help Desk related services for 5 X 14 hr end user response.

Project Manager, developer and administrator in support of migration to Remedy Help Desk from Support Magic.

1994 -  1997
Independent Internet Contractor

Provided personal Mac technical support using various Internet tools like : eWorld, IRC and America Online.

Positions included being an Apple representative/ technical support for Webcasts, customer representative and Webmaster and Emcee for online events.

Education and training in and for Desktop Video Conferencing and web page creation and site management.

1990 -  1995

Education

Miscellaneous
Manager

Responsible for staff management, product placement, product procurement, visual display, education for sales staff of new products, customer relations and satisfaction, end user support and analysis of computer system purchases.