Summary


IT Consultant or Project Manager PMI/PMP who thrives on meeting the challenges faced by IT organizations, driving clear benefits to the business through process improvement, effective IT governance and strong project management. Recent focus on managing IT Service Management ITIL framework and IT Asset Management deployments.



Employment

April, 2009 -  Present

Leading an effort to define global standards around ITIL V3 processes and functions for US Marine Corps. Initial tasks include conducting interviews with stakeholders at various Marine camps across the globe to identify pockets of excellence, issues and opportunities for improvement. Team is developing a functional baseline, recommending processes to target in initial phases of rollout and conducting tool evaluations and recommendations. Follow on tasks is to implement the solution.

September, 2008 -  September, 2009
Consultant

Developed dashboard supporting prioritization of IT staff activities for client leveraged combination of data from CA Clarity, SharePoint and Excel

Facilitated definition and implemenation of KPIs tracking availability, performance and security of critical business services for the IT Production Delivery group in a world leading household, health and personal care manufacturer
Developed plan for mitigating risks associated with downsizing of datacenter staff supporting US headquarters of international firm which is acquired by another foreign concern

March, 2007 -  March, 2008

Established, managed and was responsible for budget of an international team of configuration managers 3 regional managers and configuration analysts offshore model or Bangkok responsible for assessing compliance to Asset and Configuration Management processes. Assessments involved data collection and analysis from a variety of sources in particular AssetCenter, Oracle Financials and ServiceCenter, mapping entries to the service catalogue

Collaborated with other process owners integrating the processes supporting each of the ITIL process areas, in particular Problem, Incident, Release and Change Management
Project oversight on deployment of Aperture Vista 500 data center power or space provisioning tool with interfaces to HP/Peregrine AssetCenter and ServiceCenter. This included finalization of functional requirements, risk assessment or mitigation strategy and critical success factors to ensure successful implementation
Responsible for project roadmap associated with evolution of CMDB which underpins Incident, Problem, Change, Capacity and Release Management ITIL process areas
Played critical role in several Service Improvement Programs, : End to End IT Asset Management and Impact of Virtualization on ITSM Processes

June, 2006 -  June, 2007
SENIOR CONSULTANT

Managed a team of consultants supporting TCS clients in the area of IT Service Management. Helping clients adopt ITIL best practices included selection and implementation of BMC Remedy and HP ITSM suites for various clients
Implemented a Configuration Management Database for a substantial retail enterprise, with focus on Supply Chain, leveraged Access and Excel for pilot implementation
Led team which conducted gap analysis or assessment of a large insurance company s - Change, Incident, Problem, Configuration Management, Request and Asset Management processes.

March,  -  March, 2006
CONSULTANT

Responsible for improving processes and implementing several systems providing integrated Incident and Problem Management, Service and Change Request plus Asset Management functionality. Leveraged Remedy Action Request System, framework running on multiple Unix hosts, with an Oracle database and Crystal Enterprise Report Server.
Extended the Change Management toolset to address Sarbanes-Oxley and Security requirements and integrating the Change and Release Management processes.

First ACS project manager to integrate Earned Value statistics in project status reporting
Managed Security Audit Remediation involving extension to Remedy Incident Module, providing tracking of all requests for developer access to production databases
Project Manager on $2.3 million Wildfire upgrade to NY E-ZPass infrastructure
Responsible for recommendation to CIO and implementation of Enterprise Project Management or Time Tracking package Niku 6, now Clarity
Led Asset Management initiative involving over 200 company sites involving establishment of comprehensive Asset Tracking business processes and coordination across the ACS enterprise
Implemented Serina TeamTrack in Government Solutions development group and GE Centricity for medical claims processing client in same ACS division
Coordinating development of Business Continuity plan by KPMG for NY E-ZPass project
Managed development team in implementation of $100 million Texas based project

Collaborated with Texas client in fine tuning requirements after contract was awarded. Ultimately client received an innovation award from Computer World
Led team which developed a facility for identifying misapplied payments at company's 5 Childs Image sites.. Overall benefit to bottom line was over $1 million annually throughout contract

PENGUIN PUTNAM INC -
Subsidiary of Pearson PLC.

January, 1994 -  January, 
CONSULTANT

Designed numerous enterprise applications leveraging SQL Server database and Visual Basic. This included responsibility for Release of these applications into the production environment.
Managed the implementation of a critical application, replacing 13 legacy systems used in the book production process.
Led team which developed a Cooperative Advertising System Visual Basic which represented over $12000000 in requested coop advertising. System was instrumental in identifying over $500000 in coop credits taken improperly by customers
Designed and managed development of On-Line Publicity System which improved and facilitated the internal communication of author appearance schedules

Education

Training

ITIL V3 Bridge Certification April 2009
ITIL Service Manager or Master training completed May 2008
PMI Project Management Professional Certification January 2005

June 2004

January 2004

Community INVOLVEMENT
Autism Speaks Westchester/Fairfield Autism Walkathon
Member of Dobbs Ferry School District Technology Committee
Guitarist/Founding Member of local Blues/Rock Band


Miscellaneous

Designed/managed development of Subsidiary Rights System which facilitated the sale of publishing rights to other publishers improving efficiency of Subsidiary Rights department. System tracked over 1000 deals each year, representing over $7000000 in advances
Created on-line system for viewing delivery status of all orders shipped out of Penguin's distribution facilities. Generated proof of delivery documents sent to customers requiring confirmation of delivery. System tied shipments from the distribution centers to information transmitted by UPS and other shippers and was available from company intranet
Conceived and designed mechanism which harnessed company's Email system to deliver most mainframe management reports. Translated to reduction in headcount
Created first computer-based telephone directory, generated from the HR personnel database, available on all PCs and Mac on the corporate network and intranet
POLYGRAM, INC
$1 billion subsidiary of entertainment conglomerate 01/84 12/93
DIRECTOR, OFFICE AUTOMATION, MIS Department 10 direct reports
MANAGER, OFFICE AUTOMATION, MIS Department
PC ANALYST, MIS Department
Evaluated and tested new technology as it related to PolyGram
Managed Office Automation staff of 7 which supported all PCs at headquarters ; set corporate standards for hardware and software ; handled PC network expansion ; reviewed requests and installed all PC software and peripherals
Prepared annual budget for all PC and network related capital expenditures $800000
Managed headquarters computer room staff responsible for operation of IBM System/36