Objective
A Senior Product Management role at a high-tech enterprise products and services company

Employment

2005 -  2005
Operations Manager

* Line manager responsibility for Services Revenue and Gross Margin. Exceeded targets in all reporting periods
* Managed deployment project for new CRM solution using Salesforce.com
* Project manager for all major services engagements. Reconciled project scope expectations
* Managed consulting and software partnerships
* Conducted technical sales and product presentations
* ITIL Service Management Foundation Certified

2001 -  2004
Vice President of Business Development

* Member of Seed-round officer team that grew company to first-round investment stage
* Determined market requirements, managed sales, established key partner alliances, analyzed competitive landscape
* Hired and managed senior sales staff focused on enterprise sales to packaged software companies
* Conducted complex multi-stage enterprise sales characterized by long sales cycles, RFPs, business alignment, technical engagement and an executive committee decision process
* Responsible for strategic accounts, developed service features and pricing model to fit clients business requirements, managed high- growth clients through client management changes and shifting business needs
* Developed innovative service bundle for software upgrade sales that supports high-volume OEM, free downloads and multi-tier distribution channels. Integrated partner services into a cohesive product with multiple revenue streams, simplified pricing
* Built partner alliance with best-of-breed suppliers of consulting, bandwidth, call center, e-Payment and fraud detection services. Negotiated wholesale agreements with volume aggregation discounts
* Managed sales pipeline and grew revenues from zero to $5M in seed-round sales
* Consulted to clients on software licensing business and technology for all distribution channels: distributors, resellers, OEM, direct, and web-sales

1999 -  2001
Technical Director, Asia-Pacific Sales

* Developed and presented technical sales presentations for clients in a broad range of industries
* Provided front-line sales engineering support in high-volume, named account and channels segments
* Managed and executed data migration project to account sales data from a variety of legacy CRM systems to Clarify's FrontOffice system
* Advised clients on e-mail business strategies

1996 -  1998
Co-Founder, Chief Technical Officer, Director of Marketing

* Developed marketing strategy and co-wrote business plan for Internet- leveraged national newswire service with projected $10M in revenues
* Established initial strategic accounts including the largest state university system in the US
* Designed and implemented innovative low-cost scaleable electronic publishing system for news releases using WinNT, MS SQL Server, Perl, HTML, Remedy's AR Server, custom modem script and the Internet, involving over 1,000 lines of Perl, C-shell, Crosstalk, CGI and MS-DOS scripts. Completed functional system in 2 months on schedule and under budget. System automatically receives & inserts to database text news received from clients by Internet E-mail, assigns and notifies copyeditor. After editing, automatically distributes news to the Associated Press via modem and a hosted Internet website
* Integrated automatic Remedy ticket and file submission from Internet mail via Microsoft Exchange Client-side User Actions, Remedy MailEx, and Perl scripts
* Designed and implemented automatic Remedy reporting to Internet web page and Associated Press DataFeatures circuit using open source scripting languages in place of a costly commercial module
* Specified, qualified and contracted with key technology providers: Dell, Remedy, Associated Press, UUNet, Microsoft, Verio, and TABNet (Exodus-based Web host)

1993 -  1994
Software Coordinator, Semicon Test

* Administered Pure Atria's UNIX-based DDTS issue tracking system, installed remote sites and enhanced metrics capability using C programs & Bourne shell scripts on SunOS global TCP/IP network
* Managed division installed software base valued at $25M with $1.5M annual license fees
* Developed product definitions for unbundled software -- RA Software, Bitmap, Waveview, Catchram
* Coordinated SunOS-based software packages produced by 50 engineers across seven product lines
* Managed cross-functional HW/SW/QA product development teams for key strategic accounts
* Led Quality Improvement Team to increase utilization of worldwide bug tracking software network
* Nominated to process assessment team using SEMATECH Software Performance Initiative methodology
* Instituted and led process resulting in first on-schedule closure of seven beta-sites in division history
* Received Divisional QIT Award as member of SW Quality Improvement Team with fastest cycle time

1985 -  1992
VLSI Test Consultant, Semicon Test

* Crisis project management and technical pre-sales travel throughout US and Asia
* Increased throughput 6x in C/Unix/RDB program, demonstrated results in Japan. Anticipated $20M+ sales
* Developed and presented product demonstration package for multi-million dollar VLSI Test System for the International Test Conference 1991 and Tokyo Semicon 1991
* Received Divisional Quality Award recognizing seven years of high-quality support of worldwide service organization
* Managed computer network of 30 Sun SPARC and Sun3 workstations

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Education