Objective


Broad experience in IS/IT and telecommunications field as a Business Analyst, Program, Project Manager for large scale, national and international IT computer communication systems, responsibility for computer operations, PBX switch installation and verification, Call Centers, Data Centers, Network Operation Centers, ADPE maintenance, customer support, requirements gathering, production control, data communications, remote access and security, software development, testing, maintenance and implementation, disaster recovery and development of financials, budgets and enterprise IT strategic planning. Design and implementation of enterprise wide information systems, balancing, scalability, availability, performance, expandability, high availability systems incorporating reliability, recoverability, serviceability and manageability, redundancy, backup, fault tolerance, partitioning, automation and Disaster Recovery. Responsibilities include managing multiple internal and external organizations for IT technology solution design, testing, installation, verification of solution feasibility, creating and verifying systems specifications, managing vendors for technology delivery, installation and testing, Skilled in managing clients expectations and building client and business partner relationships and implementing customer relationship management tools. Experienced liaison with customers, clients, vendors, business partners and developers to manage software and technology solutions life cycle. are accountable for all resources to complete a project and report to senior level and Boards the statuses of all deliverables throughout all phases of a project.

Risk management, assessment, SLAs, testing and quality assurance, customer acceptance testing, process improvement, documentation, user and administrator training. Background includes designing, supporting, selling voice, data communication systems, enterprise network management, operations, engineering and telecommunication product marketing and management organizations. Project management in design, engineering, installation, maintenance, software development and IT business analysis of voice, data and telecommunications networks. Responsible for voice, data network architecture, data center operations, Call Centers, IP telephony convergence, VoIP and multimedia technologies, business systems, business processes and customer viewpoint. Frequently use specialized equipment necessary to perform diagnosis, analysis, lab testing, technology certification, solution verification, fault isolation and trouble shooting support for the IT environment.

Network Hardware Cisco routers, switches, Extreme switches, Juniper routers, 3Com switches, Nortel Wellfleet routers, Stratacom switches, Lucent routers and Cascade switches, Brocade FC and mesh switches, D-link switches, Linksys switches, 3Com routers, hubs, Hayes and 3Com, Megahertz, USR modems, Intergraph hubs, AT and T DSU, CSUs,
Server Hardware Sun Enterprise E3500 E4500 E5500 E6500 E10k and Sun Fire 6800 E12k, E15k, V880 HP N, V, R, K and T-class servers, IBM RS/6000 and IBM SP2 EMC Symmetrix and Clariion arrays, Sun StorEdge and StorTEC arrays, HP StorageWork arrays, IBM and Apple PCs, IBM mainframes, Tandem, Rational, APC UPS, DEC host systems, DELL PCs, HP servers, PCs and printers,, SUN servers, Hitachi, Compaq SAN and servers, Cabletron, Network Attached Storage, Server Farms, RAID and disk arrays.

Languages BASIC, COBOL, FORTRAN, C, Turbo C, C/C++, Bourne shell, C-shell, Korn shell, Bourne shell, Tcl, PERL, Visual Basic,
Network Mgt. software Spectrum, Optivity, CiscoWorks, Trend SNMP, SUN NetManager, WhatsUpGold, NetScout, Site Manager, Netview, HP Openview, CA UniCenter, Trivoli.

Software MS95/98/XP/2000Pro/NT/2003 MS Office, Project, Access, Exchange, Visual Studio, ISA, ADS, IIS,. NET Framework, LOTUS SmartSuite, Notes, CA ArcServe, Visual CADD, All-In-1 Harvard Graphics, WordPerfect, AutoCAD, pcANYWHERE, Visio, ClickNet, Aperture, ERP, EDI, SAP, CheckPoint, NAT, Proxy servers, Sequel, SQL server, RADIUS, Citrix, RAS.

Network Protocols TCP/IP, HASP, AppleTalk, Netbios, ISDN, XNS, DECnet, RS232 PPP, L2TP, 802.3 Ethernet, Token Ring, X. 25 LAT, FDDI, SNMP, NFS, BGP, EGP, GGP, ISIS, MPLS, CSMA/CD, VTAM, SNA, IPX, SPX, HSRP, OSPF, ATM, Frame Relay, VoIP, H323 MGCP, G711 G729A/B G. 165 G. 168 SONET, OC, 10/100btx, 1000bt, 1000BaseSX, GBIC, DHCP, X. 500 LDAP, bootp, IPsec, IPTP, FCAL, Fibre Mesh, Fibre SCSI TACACS, TACACS+, RADIUS, L2TP

Operating Systems Open VMS, VMS, DEC Pathworks, Solaris, Novell, HPUX, MS-DOS, Super DOS, Unix, Ultrix, DCL, XENIX, Linux, SCO UNIX, NCP, Tru64, Solaris, SunOS, Windows NT/2000 AIX, HP-UX, Netware, Linux

Test Equipment Sniffer, Fireberd, LANHawk, Spider analyzer, Netlens, T-1 Tester, Break Out Box, Dranitz, Network Probe 7100 T-Berd, HP Protocol Analyzer, OTDR, Cabletron TDR and cable tester.

Telephony AT and T, Lucent, Avaya, Siemens, Rolm, Executone, Northcom, Merlin, Meridian, Norstar, BCM, POTS, POP, VRU, ANI, ACD, IVR, CTI.

DR and HA Applications CA ARCserve and BrightStor, Legato Networker, Veritas Netbackup, BackupExec, Cluster Server, Volume Manager and File System, HP OpenView and MC ServiceGuard, CiscoWorks, Sun HA, Support.com, BCV, BCP

Security Applications PKI, RSA SecurID, Secure Shell, Kerberos, Diffie Hellman, DES, 3DES, Blowfish, IDEA, Cisco PIX, Check Point Firewall-1 NAI Gauntlet, TIS Toolkit, TCP Wrappers, PGP, Active Directory, NIS/NIS+, NFS

Web Services Apache Webserver, Netscape Enterprise, iPlanet Enterprise, MS Internet, Information Server, MS Transaction Server, Sendmail, NNTP, POP3 SMTP, IMAP, MIME, Spam filtering, DNS, BIND, SSL

Scripting WISE Package Studio, SMS, MSI, MST, Install Shield, Visual Basic and VMWare



Employment

2005 -  2005
IT Architect

Support the Product Manager and Product Management team in a pre sales technical role.

Architecting IT solutions, portfolio management reviews, technical sales activities, pricing, vendor management.

Direct interaction with account managers, product management teams, customers, vendors on technology solutions, portfolio reviews, account planning, technology solution development, quoting and logistics.

IT solutions in the Intel, AMD, data and desktop areas, storage and IP Telephony solutions.

Support HP desktop, laptop, servers and blades, IBM - desktop, laptop, servers and blades, Dell - desktop, laptop, servers and blades.

Support Cisco data networking portfolio of solutions, Extreme Networks data switching networking portfolio of solutions, Juniper Networks data networking portfolio of solutions.

IT Architecture solutions for any other vendor, manufacturer that provides solutions is this market space.

2003 -  2005
Senior Business Analyst

System administrator, desktop computer services, install, upgrade software and resolve virus problems.

IBM ThinkPads, desktops and E Servers, Dell, Compaq PCs and servers, HP desktop and servers, Cisco 2600 routers and Catalyst 2950 and 3500 switches, Lexmark and Source Technology MICR printers.

Install, upgrade LAN, WAN connectivity, Token Ring, Ethernet, ISDN and T1 TCP/IP.

MS95/98/XP/2000Pro/NT, WINVNC, Altiris, Lotus Notes, Domino, MS Access, PC Anywhere, NAV, Novell, Wise Package Studio, Install Shield, SMS and VMWare.

Active Directory migration, design, implementation and Single Sign On project.

Application scripting utilizing WISE Package Studio, SMS, Install Shield, MSI, MST, Visual Basic, C/C++ and VMWare.

Clients include, Sarcom, Banc 1, Nationwide, Cardinal Health, Ohio Attorney Generals Office, Ashland Chemical, Adena Regional Medical Center and Abercrombie and Fitch.

2001 -  2001
IT Consultant

Program Manager to design and architect initiative to upgrade legacy IT technology and relocate to a new facility.

Projects included Citrix, RAS, VPN ; TNG UniCenter ; AIX Printing Software Elixir OPUS MICR secure printing ; Storage Area Network Hitachi Data Systems 9900 ; Firewall Cisco PIX515U/UR Novell GroupWise, Microsoft Exchange and Outlook implementation ; Cisco 6509 core switch, Cisco 3548 floor switch and Cisco 2621 router ; Printers, Copiers, Faxes ; Compaq network servers ; DHCP DNS, WINS.

MS 2000 Single Sign On and Active Directory Structure migration and implementation project.

Consulting assignments included Disaster Recovery Hot Site design and implementation, Nortel Networks Meridian 1 Option 61C PBX, Call Center and Unified Messaging procurement and implementation and IT, Data Center Move.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

1999 -  2001
Business Analyst

Program, Project Manager for SBC Channel Partner via design and architecture of department and enterprise wide IS/IT, telecommunication and network, multimedia application solutions, Call Centers, Data Centers and Network Management facilities.

Support staff of 15 Nortel Account Reps and 150 SBC engineers.

Reviewed customer requirements, configurations of equipment, feasibility of intended applications, required software and adequacy of implementation plans for customer proposals and provided specific recommendations.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

Managed new product introduction process by conducting field trials, presenting new technical information via informal and formal non disclosure presentations, technical briefings, Channel Partner readiness packages and casual information sessions.

Technology solutions included all Nortel offering, all MS Windows, NT, Office products, Exchange, ADS, ISA and HP, SUN, Compaq hardware, Network Management solutions, Call Center design and services, CTI, ACD and IVR.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

1998 -  1999
Program Manager

Program Manager for the architecture, design and implementation of all IS/IT, telecommunications and Office Automation Systems.

Developed RFPs and approved vendors for over 35 contracts for IT upgrades and Y2K compliance.

Direct staff of 12 3 reporting Managers, indirect staff of 800 and managed multiple outsource contractors.

Technical support for all systems and interacted with programmers and analysts for problem identification and resolution.

Developed effective policies, strategies, standards and procedures to achieve efficient use of all IS/T technology, to enhance revenue and improve services.

Y2K Project Manager for the Y2K Compliance Program for COTA, prepared and presented the Master Y2K Project Plan to the Executive Board for approval and funding.

Technology solutions included HP, Compaq, MS NT 4 ArcServe, Proxy server, Novell, Cisco, 450/800Mhrz radios, AT and T and Siemens PBX and Windows 98 and Exchange, Call Center, CTI, IVR and ACD.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

1997 -  1998
reSOURCE PARTNER

1998 -  1998
Business Analyst

Program Manager for Data Center operations and architecture, Call Center, Network Engineering, Design and Implementation group, Network Operation Center, Security and Disaster Recovery group, Database group and the Server Support group.

Researched market variables ie, public policy and government regulations, telecommunications and information infrastructure, economic environment, market positioning, global capabilities and opportunities, competitive environment and competitive strategy, target markets, pricing structures and sales distribution channels.

Assessed company strengths and weaknesses to recommend potential best fit teaming partners.

Managed and directed all aspects of present business capabilities and evaluate changing trends and directions in the IT industry and evaluated ability to change technology or incorporate new tools to maintain a strategic position.

Developed and presented business justification, risk assessments, feasibility studies and project planning to incorporate new directions based on strategic planning.

Project Manager for Y2K assessment and compliance ; Data Center CAD design, Call Center services and support, WAN protocol support ; Home Office, Remote Corporate Business Access ; Key Operating Indicators for SLA's and performance matrix's ; Network Management System implementation ; voice, data network design ; IS/IT product evaluations ; Sales, Marketing for new business prospects ; SONET services ; Layer 3 switching, VTC for LAN, WAN, Internet ; evaluation of WAN service providers, equipment and software vendors.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

1997 -  1998
Business Analyst

Project Manager for all activities for reSOURCE Partners NOC and Call Center, planning, development, implementation, performance measurement, process improvements, tactical and strategic planning, business plans and practices.

Managed direct staff of 9 and indirect staff of 300

Technology included Frame Relay, OSPF, ATM, Fiber Optics, Ethernet, Token Ring, MS 95/NT, Exchange, ISA, Proxy servers, ArcServe, UniCenter, HP, Compaq, Cisco, IBM, Cabletron, Lucent, Nortel, CTI, ACD, IVR and Video Teleconferencing.

Created the mission and vision, established Service Level Agreements, established sales, revenue goals and performance data, budgets, billing and training for staff.

Developed and initiated processes, procedures to maintain current network documentation, performance of regular network audits and maintained accurate inventories of network components.

Developed, administered adherence to practices for Network Security, Disaster Recovery and implemented related functions.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

1995 -  1997
Business Analyst

Program and project manager for all types of client Data Center, Call Center and voice, data network requests, determine business needs and analyze network design requirements, perform cost analysis and determine budget requirements, strategies and services.

Project management from initial request through implementation, conducted feasibility studies, developed requests for proposals, researched new technologies and services, evaluated vendor products and make recommendations.

Worked on complex aspects of network planning, design and implementation, network architecture, capacity planning, performance tuning and network management.

Created detailed engineering documentation for implementation and maintenance of the voice, data telecommunications networks.

Supported Ethernet, Token Ring, FDDI topologies and RIP, OSPF, ATM and Frame Relay networks, Novell, MS NT and Exchange and proxy servers, Bay Networks, Cisco, Compaq, IBM HP and Tandem, Nortel, Lucent, Rolm, CTI, ACD, IVR.

Provided network management engineering analysis, fourth level troubleshooting support using Site Manager, Sniffer, Optivity, SNMP, RMON Statistics and working with vendors and field engineers as appropriate.

Commended for participating in a Process Action Team Order Entry Re-engineering Process Improvement project for the Telecommunications department.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

Application scripting utilizing, SMS, Install Shield, Visual Basic, C/C++.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

1994 -  1994
Business Analyst

Program Manager of all IS/IT projects for TCI of South, all PCs, voice, data networks, PBXs, addressable systems, billing systems and Call Center design, support and services.

Responsible for ensuring the up time of all systems, Network, Telephone and Billing Systems, managed program changes and maintenance of PBX switches, CTI, IVR, ACD, ARU interfaces and PBX Interconnects.

Developed documentation of the network configuration and maintained it in a current state as changes occur.

Developed operational statistical information for system needs, strategies, revenue goals and special system presentations.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

Direct staff of 6 reporting Managers of 12 and indirect staff 800

Served as Division Steering Team member for initiation of TQM.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

Application scripting utilizing WISE Package Studio, SMS, Install Shield, MSI, MST, Visual Basic, C and VMWare

1994 -  1994
Business Analyst

Lead senior technical telecommunications consultant for the Martin Marietta team.

Evaluated the existing technical architecture and existing migratory systems for the Assessment Report.

Assisted in documentation preparation for all technical data telecommunication and network technical architecture issues, for the Assessment Report, Migration Strategy Plan and Integration Plan, for strategies, revenues and services.

Created technical architecture, data telecommunications network matrix for all technical elements to be assessed.

Developed the checklist and questionnaire for the initial and follow on site survey trips to the 42 identified sites for implementation of the new system.

Management of multiple switch vendors, CTI, IVR, ACD, Call Centers, Frame Relay, ATM and presentations to Executives.

Provided the strategies for the development and implementation of the new technical architecture in the Migration Strategy Plan.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

1992 -  1994
Project Manager

Project Manager for a multi vendor Novell, Solaris network, involving all aspects of the computer communications process from the initial requests for purchase through design, installation, implementation, testing, management and maintenance.

Established network policy, procedures and standards and implemented methods and standards for Total Quality Management SEI, CMM certification Levels 2 and 3.

Application scripting utilizing BASIC, SMS, Visual Basic, C/C++.

Initiated configuration management techniques for the network and associated hardware, software.

Scheduled work assignments and training for direct staff of 7 and indirect staff of 150

Managed repair, maintenance, fault isolation and troubleshooting activities of the computer systems.

Approved purchasing ADPE hardware, software and network devices and maintenance contracts for all network devices and ADPE hardware, software.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery and installation of equipment.

1991 -  1992
Business Analyst

Program manager, architect of a multi vendor, 3000 user, 47 building, IT network at the 4950th Test Wing, WPAFB

Presentations to Executive Board, Colonels to 2 star Generals for strategy and budget approval

Monitored communications network devices and media, managed data center operations, resolved network, utilized network management monitoring tools and equipment to restore service of failed network and communication system components.

Designed LANs, managed vendor contracts, recommended appropriate network solutions, reviewed delivery order plans and deliverable items, ensured conformance with delivery order schedules and costs.

Ensured Total Quality Management principals and strategies were implemented, configuration standards, baselines and insured configuration management techniques were implemented.

Application scripting utilizing BASIC, SMS, Visual Basic, C/C++ and VMWare.

Develop and execute SLAs, contract negotiation, RFP creation and bid approval, testing, quality assurance, acceptance testing, integration, deployment, training, process development and standards, software development and TCO, Lifecycle support.

Preformed technical training for self and direct staff of 15 to 50 and indirect staff of 3000 to maintain a high level of customer support.

Sales support reviewing client requirements, creating BOMs, submitting POs for approval, scheduling delivery, testing and installation of equipment and software.

1989 -  1991
Business Analyst

Supported the ASD, MIS contract for the 4950th Test Wing, Wright Patterson Air Force Base, prior to the award of the MISTS contract to CSC.

1987 -  1989

Education

Miscellaneous
Depot Maintenance Management Information System Program

Computer System Maintenance Specialist

Managed computer systems, diagnostic testing of hardware, software, performed statistical analysis, tracking on test results.

Install PC hardware, software, interface PC and mainframe computers.

Configuration management, updating, editing documentation changes for hardware, software, testing or upgrading or documenting computer systems.

Computer training coordinator and computer equipment custodian, records management for hardware, software.

Application scripting utilizing BASIC computer programming and C.

Cisco Sales Expert v2 CES2 Cisco ID# CSCO10967490

Cisco VPN, Security Sales Specialist CQS CVPNSSS, Cisco ID# CSCO10967490

Nortel Networks Ethernet Basics

Nortel Networks Token Ring Basics

Nortel Networks Fundamentals of SNMP

Nortel Networks STP IP Telephony

Nortel Networks STP Network Management

Nortel Networks STP LAN

Nortel Networks STP Enterprise Business

Nortel Networks Unified Sales Succession Enterprise Solutions CSE Inca M10

Nortel Networks Unified Design Inca M10 Solutions

Nortel Networks Unified Design Network Management Solutions

Nortel Networks Voice Fundamentals

Nortel Networks Fundamentals of IP

Nortel Networks Introduction to Network Management

Nortel Networks Introduction to Internetworking

Novell Certified NetWare Engineer 3.11/3.12

Novell Networking Technologies

Novell Netware for SAA Installation and Troubleshooting

Novell Netware TCP/IP Transport

Novell Netware v3.11 Advanced System Manager

Novell Netware Service and Support

Novell Netware v3.11 System Manager

Bay Networks System 5000 Token Ring and Optivity Unix

Bay Networks Wellfleet Operations Management

3COM router training

Network General Troubleshooting with the Expert Sniffer Network Analyzer

Network General Multiprotocol Network Analysis and Troubleshooting

Cabletron Systems Spectrum End User, Administrator Training

Cabletron Systems Spectrum User course

Cabletron Systems Spectrum Administration Course

TQM, ODI, SEI CMM and
Rummler, Brache Process Improvement Training

SUN Microsystems Solaris 2.X System Administration I

SUN Microsystems Fundamentals of Solaris

USAF
MS-DOS

US Army Introduction to Data Processing

USAF
Enable Familiarization

Armed Forces Communications and Electronics Association Local Area Networks

Dale Carnegie course in Effective Speaking and Human Relations

Web Site Development and Design Workshop

Banc 1 Network Services Order Fulfillment Process Reengineering Recognition Award

TRW ASD MIS
Project Certificate of Appreciation

University of Dayton Continuing Education TCP/IP

rSP University Completed 18 credit hours

Lotus Domino 4.5 and Notes 4.5

Padgett, Thompson How to Identify and Fix Pesky PC Problems

Digital Equipment Corporation ULTRIX Utilities and Commands

J. Scott Young 2