Objective
Consultative Selling ,Account Management, Business Analysis, or Relationship Management

Summary

Dynamic, account manager and strategist with 6+ year record of achievement and demonstrated success doubling account revenue in 2004. Experience includes consultative selling and account management with client retention and growth including cross selling, project and implementation leadership, client demonstrations and training. Repeatedly demonstrated effective and solid client facing communications creating strong customer satisfaction and loyalty. Effectively managing pre-sales, requirement gathering, demonstrations and implementations. Exceptional ability to extend and enhance the client relationship with my ability to prospect and uncover new opportunities using effective presentations of in-depth understanding of all facets of my accounts and producing value added solutions while managing expectations and increasing client loyalty.

Core competencies include :
Key Client Retention, Account Growth or Development
Creative, decisive and Results Orientated Account Management
High-Impact Sales, Product and Training Presentations
Solution and Consultative Selling
Issue Resolution and Follow up Collaboration


Employment

2002 -  2005
Account Manager

Click Tactics streamlines complex, manual direct marketing processes and enables timed, personalized communications The direct marketing solution unites business rules, customer data and complete execution with professional services in a seamless process.

Oversee all account development functions, including customized product rollouts, key account management, customer relationship development, contract negotiations and order fulfillment. Hold forecast, revenue and billing responsibilities. Provide cross-functional team training, coaching and mentoring. Responsible for 5 client accounts including Click Tactics 2nd largest account, Marsh Inc Additional duties include Internal team training, process engineering and reorganization and operational contributions. Worked directly with Sales team to aid in product understanding, cross selling and pre sales requirements and proposal creation. Worked directly with Client Services team to train new account managers and customer care representatives.

Developed client opportunity to develop system enhancements to facilitate Email-based Audio Conference invitations with online registration, Increase customers or prospect communications and increase response rates with exceptional revenue growth for CTI. Developed client program to increase print mailings from 2002 Publication mailings : 231482 with average 0.667% response rate to 2003 Publication mailings : 494810 with average 0.75% response rate. CTI captures continuous revenue on Print and Fulfillment as a result of this customized implementation.

developed strong, sustainable relationships with client account team and executive decision makers.

Ability to understand customer data, collect points of interest data and measure response across channels to aid in increased lifetime value of customer and account revenue. Using this information to analyze client trends and recommend changes to drive adoption of new customized or existing core functionality

Gained technical knowledge to appreciate the challenges and opportunities posed by developing and internet based client. or server solution. Effectively used my knowledge to provide solutions and meet my forecasted revenue goals.

2002 -  2002
Business Operations Specialist

True North Technology purchased Fulcrum Consulting Group in 2002 after 3 months of transition, the remaining legacy Fulcrum employees were terminated.

During a short tenure at True North, I aided in all aspects of Fulcrum acquisition, including the creation and development of the company marketing, Internet and intranet web sites. Provided editorial management and creation of proposals, presentations, printed articles, newsletters and marketing and sales collateral.

Other assignments included acting as the liaison between field consultants, sales and field management with the CEO regarding all aspects of operations, company policy and procedures and client billing while maintaining my responsibilities in marketing. Throughout the merger I provided continuous, reliable and competent solutions sales support.

2000 -  2002
Business Analyst and Sales Support and Marketing Manager

Fulcrum Consulting Group purchased in 2002 by True North Technology .I was selected to aid in the merger and transition all accounts, billing and Marketing materials to the new organization.

Editorial management of solution presentations, proposals and marketing and sales collateral. Supported and trained sales team and performed sales presentations. Contributed to development and implementation of strategic plans. Monitored operational and sales performance ensure corporate profit goals.

Sales and Marketing Manager Responsibilities :
Impacted revenue through continual marketing communications and liaison efforts with corporate, clients and sales team members.

Responsible for Sales team pipeline reports for review and discussion for sales strategy development.

Responsible for all sales support, lead distribution, lead reporting, vendor relations, marketing, competitive analysis and research, web maintenance and web design.

Responsible for all company and sales communications.

Webmaster of company.

Business Analyst and BPR Consultant

Partnered with client users to identify, evaluate and develop system and procedures which are cost effective and meet user requirements. Created specifications for systems to meet business requirements. Served as interface between end user and the technical development team and end users to identify necessary modifications.

Development of business strategies for client growth and continued client relationship development.

Business process engineering.

Planed, conducted and directed the analysis of client business problems to be solved with automated systems. Developed and maintained scope of work and project plan

Identified gaps and corporate culture elements of implementation and change management.

Team leader and project manager during the implementation and next generation requirements gathering.

Managed correspondence tracking, issues tracking and change request management process. Responsible for successful and timely issues resolutions.

1996 -  1998
Account Manager and Company Administrator

Clearview Industries is a manufacturer and wholesaler of custom windows and doors.

Main responsibilities included heavy production management and customer account management. Solely responsible for all front and back office functions with occasional temporary management. Supervised front desk sales and heavy relationship management to retain and grow customer accounts.

Customer Service and issue resolution.

Sales and customer account growth.

Project manager aided accounts with large project materials maintenance, ordering and inventory. Scheduling and coordinating all customer deliveries, service and production deadlines.

Maintain all customer accounts including billing and account collections if necessary.

Tracking and recording all customer and stock orders.

1995 -  1996
Office Manager and Account Representative-

Pro Builder was a wholesale building supplies facilities. Specializing in Vinyl siding and custom doors and windows..

Main responsibilities included heavy customer account management. Supervised front desk sales and heavy relationship management to retain and grow customer accounts.

Customer Service including phone and showroom client sales.

Tracking and recording all customer and stock orders.

Shipping, receiving and maintaining all customer and inventory orders.

1993 -  1995

1998 -  2000
Project manager and Sr. Exec asst

Senior. Executive Assistant II promoted to Project leader Intranet Manager, 1998 - 2000

InaCom Corporation, formerly Vanstar Corporation Alpharetta, Georgia

InaCom Information Systems is a business solutions provider, specializing in technology consulting, education and procurement. 1 year after their merger with Vanstar Corporation, InCcom closed and filed for bankruptcy.

Upon announcement of a merger, assigned as assistant to Vanstar's Integration team, facilitating meetings between InaCom Senior Management team and of Vanstar throughout the duration of the merger. During this time, continued as marketing and sales operations assistant. Responsibilities included involvement in department projects and responsibilities including collateral creation, sales presentations and C level Client demonstrations and executive briefings. Promoted to Intranet manager and Project leader as a result of exceptional dedication, company knowledge and organizational skills.

Project Leader Intranet Development or Management or Reconstruction Selected Achievements :
Developing the complete redesign of company Intranet. Including supervision of 5 content managers. Project completed with successful navigation, content and function.

Single point of contact for individual business unit content managers and publishing support.

Single point of contact for corporate communications, publications and company memorandums.

Senior Executive Assistant II Selected Achievements :
Assist multiple VPs by providing analytical and specialized administrative support.

Continuous issue resolution and communication.

Aided in Sales strategy implementation and customer growth.

Responsible for multiple VP time management, project coordination, project management and meeting facilitation

Act as source of information on organizational policies and procedures.

The deletion of Global VP created dedicated position to support VP Marketing and Sales Operations with increased involvement in department projects and responsibilities including collateral creation, sales presentations and C level Client demonstrations and executive briefings.

Education

Miscellaneous
Renyolds Premiere Designs Norcross, Georgia

Reynolds Premiere Designs was a construction and vinyl siding company.

Responsibilities included project management, foreman and crew assignments and contract review. In addition all purchase order and material ordering and deliver to live job sites.

created database-tracking system to maintained information and customer details.

Assisted in start up of a satellite cable division for the parent company, Premiere Designs. Creating sales presentation book, company logo and all office forms and contracts.

Established internal organization including employee payroll, customer financing, invoicing and billing. Later responsibilities included A/P and A/R of both PBS and parent company.