Profile of James Christian Balle Windows, PC

James Christian Balle ( Available )

Denver, CO - 80229 USA

Expertise :	Windows, PC
Status :
Job Type :	All - W2,1099
Position :

Resume

objective

To obtain a challenging position in the IT industry where I can make a difference

PROFESSIONAL EXPERIENCE

January, 2008 - null, Present	Systems Administrator
	Pearson Education (eCollege) Deploy, Configure, Maintain Windows Servers in an Enterprise Environment consisting of over 300 servers Manage power and hardware in the datacenter
January, 2004 - January, 2008	Support Services Technician
	Graebel Companies , Inc Aurora , Colorado Support Services Technician Network support user accounts, share permissions, etc. Use remote control tools to manage Citrix sessions, thin clients and desktop computers Troubleshoot proprietary Oracle application issues for end users Troubleshoot Microsoft Windows and Office issues for end users Desktop hardware and software support Update department intranet using Dreamweaver Projects as assignedincluding help with Exchange roll out lead technicians in number of tickets opened and resolved. Appointed to the Graebel Employees Social Committee to plan employee functions and events.
2003 - 2004
	Highland Management Longmont , Colorado Assignment : IBM Global Services Johnson and Johnson Helpdesk Helpdesk Agent Took calls from end users who had computer problems Used my diagnostic skills to troubleshoot and remedy software and hardware issues with desktop and laptop computers Used SMS remote control to fix software issues Typed and routed helpdesk tickets to the appropriate level 2 personnel exceeded standards for number of calls taken and time to handle them Had a high percentage of first call resolutions
1999 - 2002	IT Specialist
	NaPro BioTherapeutics , Inc Boulder , Colorado IT Specialist Was responsible for supporting a 2 hundred 200 user computer network, creating and maintaining user accounts, managing network resources, security and Internet connectivity. Performed server support. Manufactured new PCs from parts for use on said network, software installation and network configuration. Troubleshooted and repaired all computer and network hardware and software problems Performed Server upgrades, switch and hub installations, etc. Supported Nortel Norstar telephone network, system programming, voicemail setup and maintenance and troubleshooting. Configured and serviced laptop computers Maintained 10 10 Hewlett Packard LaserJet printers Was responsible for all other aspects of technical support for BioTherapeutics company employees and equipment.
1998 - 1999
	Parks College Thornton , Colorado

EDUCATION

Graduated Summa Cum Laude
Associate of Applied Science degree in Computer Science or Network Administration Parks College
3.95 GPA W.T. Parks Leadership Award October, 1999