Objective
SALES, INFORMATION and TRAINING TECHNOLOGY PROFESSIONAL
Technical Sales ~ Software Testing ~ Network Installation ~ Programming
Troubleshooting ~ Technical Training ~ Computer Maintenance

Experienced in various IT subjects. Last position as Senior Technologist in Signature Sales Channel. Generated millions of dollars in multiple contracts selling IP Telephony. Saved thousands of dollars with innovations and smart short cuts. Extensive knowledge of application testing methodologies and LAN design and implementation. Adept at hardware and software deployment. Strong skills set for software QA/QC. Capable of managing budgets and critical systems. Possess excellent written and oral communications in English and Spanish. Motivated and focused self starter with know how to target and correct inefficiencies in programs and procedures. Able to train team members to do the same. A team player with a wonderful disposition.

Accomplishments include :
Initiated proposals for SBC Internet Service Point of Presence in Rio Grand Valley to serve businesses requesting Voice over IP with HIPCS network solutions.

Initiated proposals for discounted Long Distance prices to Mexico on Network solution and make it more attractive to business at the United States, Mexico border.

Created program to enable IMS databases and remote printers using a time prompt. This promoted smoother workflow in a 24/7 highly demanding environment.

Developed barter system for supplies that saved department thousands of dollars.

SBC, PACIFIC BELL,
San Antonio, TX and San Ramon, CA 19972005

I was the Subject Matter Expert on Cisco, Nortel and Avay and SBCs PremierServe and Customer Premise Equipment products .I presented seminars on VoIP and Total Hosted Communication Solutions to customers in both English and Spanish. My audiences included business owners, IT persons, engineers and SBC executive staff. Focus primarily on products that included CPE, VoIP and Wireless. Packaged services included ; Cisco, Nortel and Avya, T1 T3 DS1 Frame and ATM. Target audiences ; small to medium size businesses. My position required that I provide our technical sales team with informational seminars on emerging technical products for SBC in the Signature sales channel .I have helped in the translation of product literature from English to Spanish .I documented procedures and created short cut scripts to navigate new pricing configuration application, tools. Attended channel conferences reported updates to methods and procedures .I conducted monthly project, customer follow up by phone or face to-face.

Software QA/QC Analyst, COIS Project ;

Designed, managed and implemented internal software system applications and critical business application systems. Black box testing GUI client server, web and legacy applications. Performed quality assurance testing and control functions for software development, data operations and network projects. General application testing life cycle. Report on all bugs found using Bugit and Snap. Tracking of bugs and their fix using Access 2000. Coordinated COIS test team, requirements team and customers via NetMeeting. Developed key reports and metrics. In addition, managed lease rolls and supplies, budget for a team of 60.

Application Analyst, SORD Production Support

I supported all Service Order Release Distribute application, peripheral and computer needs on 24x7 schedules. Worked directly with the application development software team to improve maintenance of the batch applications .I I mentored and coached 4 employees and 2 contractors on SORD production application processes.

Software Analyst, Wholesale CLEC Project

Ordered, deployed and installed software and hardware for a team of 25. Led team on LASR, QA, Release Management and Configuration Management Processes. Rolled out internal application test environments for team.

Trained 3 employees and 4 contractors in software configuration management and software quality processes.

Software QAC, Customer Care Billing

Created and tested data in 9 distinct environments. Tested software to calculate and create telephone bills for 12

Million customers. Tested methodologies for cross platform validation and system integrity between mainframes,
Client, servers. Developing test plans. Designed and developed test tools and automation. Occasional

Compatibility testing of software and other vendors products.

Software QA/QC, NAA Project

Analyzed test case scenarios. Worked with a group of 30 software engineers. Responsible for the implementation of application software to managing legacy systems. This included testing software and creating architecture procedures. Utilized chain, volume and system testing methodologies.


Employment

1996 -  1997

Education

Miscellaneous
Software QA/QC Billing Systems Test, Contractor

Worked with a team of 25 Software Quality analysts in black box testing environment. Updated test procedures and documented new processes. Streamlined department, creating short cuts and critical path tools for new hires and maintaining supplies for team to reduce staff requirements.

CATELLUS,
San Francisco, CA 19941995

Computer Technician

I worked part time in this position .I fixed JCL abends. Corrected shift production problems. Performed online help desk functions. Operated and maintained mainframe and LAN.

SELF EMPLOYMENT,
San Francisco Bay Area, CA 19941995

Consultant, Contractor

As a small business owner, I designed and implemented LANs for small businesses. Installed customized software, login scripts and security edits. Supplied troubleshooting, training and support.

BANK OF AMERICA,
San Francisco, CA 19911994

Production Analyst, Retail Banking Applications

I would scheduled swing shift batch jobs .I supported programming staff with production and test system changes .I was part of the team which deployed Token Ring in the building at 1455 Market Street.

Attended training programs and seminar sessions, : File Aid, Data Train, DB2 Query Management Facility, UNIX Fundamentals, UNIX Regular Expressions, UNIX User Utilities, UNIX Shell Programming, Software Testing : Strategies and Techniques, Introduction to Project Management, Acclivus Sales Training.

Proficient in the following : Microsoft Office products, Word, Excel, PowerPoint, NetMeeting, Project and Visio 2000 ; WebIntelligence Business Objects, OS, MVS, UNIX and VM, CMS SP operating systems ; Sun Microsystems and IBM mainframes ; IBM network communication controllers and mini computers ; PC servers and clones ; and AT and T modems.

Additional programs, languages and protocols :
JCL
JES2
JES3
RJE
IMS
CICS
TSO
ISPF
EDI
SDSF
TLMS
TCP/IP
VPS Writer
MSX VTAM
NCCF
SNA
NetView
CLIST
OMEGAMON
MAPPER
CMS
VM/SP
MPE
OCS
UCC7
UCC1
CA7
JCS, Matrix
QMF
DB2
File Aid
UNIX
SQL, EnQue
KORN
BORNE
MYNAH
CNUM
COSMOS
PRISM
Remedy
LAN Administration