Summary


Business Process Management Professional
Business Process Development, SAP consulting and or training, CRM platform growth utilization, Process Improvement, Small and Large Project Management, Implementation of new application, coach strategic business partners on report utilization


Awards

Phi Theta Kappa Honors Society , Phi Beta Lambda President of Business Society , Member of President s Club , Treasurer of International Student Association , Representative of Student Government Organization , Member of President s club

Julie Meaux Page 2


Employment

1999 -  2009

2007 -  Present
Trainer

Promoted by Senior VP of channels to oversee and rollout wireless computer systems across United States to 250+ retail chains. Other responsibilities include in-depth knowledge of retail business process and asset management optimization using SAP system. Anticipate future business needs and work closely with other functional areas experts to identify process gaps in order to provide more efficiency and productivity while decreasing cost. Managing of small and large projects and presenting results to upper management.

Key Results : Responsible for developing customer platform growth functionality in SAP for national CRM project initiative

Conducting train the trainer workshops across America to Divisional and Regional Managers to coach their team members to gain 100% utilization of CRM tool rolled out company s 2nd largest project providing new wireless computer system to 250+ stores over the continental US with end user process training before deadline
Lead a successful go-live rollout of SAP H2N system upgrade enhancement to all 390+ retail/wholesales stores
Led, coordinated and implemented Physical Inventory process rollout to 100+ stores across US and Canada in 2005, 2006, 2007
Developed a standardized interactive Asset Management site to lead efforts to track over/shortages of inventory during stock transport
Designed, developed and created procedure/policy of inventory monitoring system in 2006 that provides current inventory count. This tool allowed regional managers a transparency of yearly physical inventory to completion eliminating store to store driving time and phone calls to store s account managers. This monitoring system and interactive website is being utilized today
Rolled-out bar scanners to 100+ stores as company s initiative to capture serial numbers, track bar coded documents to reduce redundancy and increase accuracy
Designed and implemented a site in order to track daily inventory overages and shortages
Performed internal store audits and mini audits throughout the year to sustain optimal business operations in asset management
Trained complete business cycle of running the store using SAP system to new hires, existing users and regional managers

Designed internal departmental website. Responsible for content of the website and publication

Developed training materials, operational procedure and policies
Setup of new and closed stores in the system
Sustained business operations processes during transitional phases
Created a standardized email bucket for end-users to use in resolving issue/resolution reducing holding time and complaints resulting in satisfied internal customers

Provide SAP Retail Process training for all new hires and existing users
Subject matter expert in developing Customer Relationship Management tool in SAP managed process excellence and coached over 48+ managers and end users over US and Canada
Served as primary project manager for all business process needs for sales and marketing in retail channel
Troubleshoot all issues related to business operations, process, protocol and procedure
Worked closely with colleagues and directors in US and Europe to develop process improvement in SAP while providing key reports to managers using SAP and Business Intelligence
Developed and executed marketing reporting for promotions that grew sales and strengthened key relationships with Hilti s largest customer.

2005 -  2007
Hilti Center Analyst

I was responsible for running sales analysis reporting for regional managers and directors. My job was to understand business process in order to trouble shoot any issues and identify opportunity for improvement. This led to conducting 1 week SAP training to all new hires on how to run a store using the SAP system and became the submit matter expert to all business process and issues to resolutions

Key Results :
Conducted 100% SAP training of new hires. Provided coach and training to existing and regional managers
Provided SAP process support to all end-users and management
Developed a pre-training process program with key regional manager

2000 -  2005
Cognos Analyst

Strategic hire to be responsible for working with Strategic Directors and management to identify, define, plan, develop and provide CRM customized sales reporting tool for regional, divisional and VPs across US and Canada

Key Results : Mapping of reporting structure during transfer to SQL to SAP to Business Warehouse to provide ease of transition to new system developed, implemented distributed sales reporting to all Sales Managers, Directors and VP s using Cognos reporting software tool
Trained strategic directors on utilization of the sales tool

1999 -  2000
Helpdesk Support Representative

Education

Miscellaneous

I was recruited through University of Tulsa to work as a summer intern in the helpdesk support department. This resulted in an invitation to participate in a leadership assessment program
Key Results : Became a helpdesk support personnel providing immediate issues/resolutions over the phone, remote locations and visiting work site
Researched and assisted in implementing re-engineering helpdesk project with Director and Chief Information Officer of IT