Objective



To work in an environment that provides challenges and career growth opportunities, where in I can serve the organization for its growth and development.


Summary


Blog : httpsikanderchadhawordpresscom


Total 3 years of Experience
2 +yrs of Experience in Siebel CRM Configuration.
Knowledge of End-to-End CRM Implementation.
Hands on experience in Siebel eScript and Business Service.
Hands on experience in EIM Enterprise Integration Manager and VB Com
Working experience of Siebel Workflow Process, Policy and State Model.
Knowledge of Siebel Localization and Personalization Concept.
Knowledge of Software Development Life Cycle and Object Oriented Programming.
Develop a positive and receptive attitude towards the changes in the Industry.
Quick Learner and eager to be involved in a good working environment.


Employment

2003 -  2004
Worked as Sales Officer

Master of Computer Application MCA with 81% from Punjab Technical University, Jalandhar in 2007.

OCA-Developer 9i SQL with 97%, PL/SQL with 93%, FORMS

Siebel CRM : Siebel Configuration, EIM, Siebel escript, VbScript
Programming Languages : C, C++, VB 6.0, Core Java, ASP, Java Script
Operating System : MS-DOS, Windows 95/98, XP, Linux
Databases : Access, Oracle 9i

Project# 01 CRM February 2010 Release
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.

July, 2009 -  Present
Sales and Customer Support

Project Details :
The release targets to implement various ASR Application Service Request for the different modules Customer Support and Mainly to various Data Migration through vbScript..

Main activities handled include

Worked on ASR for Customer Support Module.
Worked on ASR for Order Management Module.
Worked on eScript for some ASRs
Done Configuration part for several ASR s
Done several Data Migration Through VB script using special method like Dynasets
Developed VB Module to insert, update, verify LOVs.
Developed VB Module to update and verify Assignment rules.
Developed VB module to Modify Communication Template.
Developed VB module to Modify Solution Notes using HTML tags in Siebel Customer Support Module
Developed a VB module which will find which Siebel Components are stuck, creates various log files. Use Outbound Communication Manager to send mail regarding it and send reminder mails after every 1 hour if the issue is not resolved.

Worked on Several Data Migration activities through Siebel EIM and some through VBCom.
Worked on eScript at different levels to implement Complex Business rules.
Prepared Technical Specification and Test Cases for Unit Testing.
Review of Code, Technical Specification, Unit Test Script and SIT Script of ASRs

Project# 02 CRM July 2009 Release
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.

February, 2009 -  July, 2009
Sales and Customer Support

Project Details :
The release targets to implement various ASR Application Service Request for the different modules Customer Support and Sales.

Main activities handled include

Worked on ASR for Customer Support Module.
Worked on ASR for Technical Campaign.
Worked on ASR for Sales Module.
Worked on RCR implementation in Siebel.
Developed a VB module which will find which Siebel Components are stuck, creates various log files. Use Outbound Communication Manager to send mail regarding it and send reminder mails after every 1 hour if the issue is not resolved.

Worked on Several Data Migration activities through Siebel EIM and some through VBCom.
Implemented Workflow Process using Business Service to notify contact regarding modification made to Service Request.
Developed a VBCom Program to sent a mail and attachment through VB exe file. It is scheduled and automatically fires once in a day.
Created a scheduler program in VB6 using Outbound Communication Manager to delete SRs with certain condition and send mail with attachments if particular Senior deleted or not.
Worked ASR that will generate random numbers with Senior number so that cadence employees can t
Guess SRSI survey is for which employee.
Worked on eScript at different levels to implement Complex Business rules.
Prepared Technical Specification and Test Cases for Unit Testing.
Review of Code, Technical Specification, Unit Test Script and SIT Script of ASRs

Project# 03 CRM February 2009 Release
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.

September, 2008 -  February, 2009
Sales and Customer Support

Project Details :
The release targets to implement various ASR Application Service Request for the different modules Marketing, Sales, Customer Support and Order Management.

Main activities handled includes
Worked on ASR for Customer Support Module.
Worked on ASR for Sales Module.

Worked on Several Data Migration activities through Siebel EIM and some through VBCom.
Implemented Workflow Process using Business Service to notify contact regarding modification made to Service Request.
Worked on eScript at different levels to implement Complex Business rules.
Prepared Technical Specification and Test Cases for Unit Testing.
Review of Code, Technical Specification, Unit Test Script and SIT Script of ASRs.

Project# 04 CRM September 2008 Release
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.
Software : Siebel 7.7.2.6
Database : Oracle 9i
Tools : Toad, Team Size : 2
Role : Involved in Sales and Customer Support Module and VBCOM Processes.

May, 2008 -  September, 2008

Project Details :
The release targets to implement various ASR Application Service Request for the different modules Marketing, Sales, Customer Support and Order Management. Also to automate several Siebel Activities through VBCOM.

Main activities handled includes
Automated the process of inserting LOVs, Assignment Rules. Like Insertion, Updation, Deletion and Verification Through VBCOM
Worked on Sales and Customer Support ASRs.
Customized BOs, BCs, Applets, Views and Screens to match requirements using Tools.

Worked on Several Data Migration activities through Siebel EIM and some through VBCom.
Worked on eScript at Business Component and Applet Level to implement special features.
Prepared Technical Specification and Test Cases for Unit Testing.
Review of Code, Technical Specification and Unit Test Script of ASRs.

Project# 05 CRM May 2008 Release
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.

February, 2008 -  May, 2008

Project Details :
The release targets to implement various ASR Application Service Request for the different modules Marketing, Sales, Customer Support and Order Management. Also to automate several Siebel Activities through VBCOM.

Main activities handled includes
Automated the process JAM Japan Account Master Through VBCOM.
Worked on Sales and Customer Support ASRs.
Customized BOs, BCs, Applets, Views and Screens to match requirements using Tools.

Worked on Several Data Migration activities through Siebel EIM and some through VBCom.
Worked on eScript at Business Component and Applet Level to implement special features.
Prepared Technical Specification and Test Cases for Unit Testing.
Review of Code, Technical Specification and Unit Test Script of ASRs.

Project# 06 CURE Common User Registration Experince
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.
Software : Siebel 7.7.2.6
Database : Oracle 9i
Tools : Toad, Team Size : 3
Role : Involved in Siebel EAI Process.

January, 2008 -  February, 2008

Project Details :
CURE is a common user registration environment for Cadence websites to facilitate users to register for the access to those websites and capture user registration and profile. This project is new as it involves the Siebel EAI.

Main activities handled includes
Configured Integration Object, Integration Object Component and Business Service in Siebel tools..
Siebel EAI HTTP Transfer mechanism is used to pass the XML Message to CURE.
EIM is used for first time data load.
Workflow Process, Workflow Polices are used for reverse synchronizing.
Prepared Technical Design Document, Unit Test Script, Unit Test Reports, PS
Review, Code Review, UT Review Document.

Project# 07 JAM Japan Account Master
Client : Cadence Design Systems, San_Jose, USA

Polaris Software Lab Ltd, Gurgaon.
Software : Siebel 7.7.2.6
Database : Oracle 9i
Tools : Toad, Team Size : 3
Role : Involved in System Testing for CRM, PRM.

October, 2007 -  December, 2007

Skills


Project Details : System Testing for CRM and PRM modules.. Main activities handled includes To update records in CRM and done validation in PRM. System Testing for 7000 records. Production Support Prepared Technical Design Document, Unit Test Script, Unit Test Reports, PS Review, Code Review, UT Review Document. Father s Name : Bharat Bhushan Chadha Gender : Male