Summary


Summary A self-motivated individual with over 20 years of excellent customer service and strong troubleshooting skills looking to express my experience in installation and repair of telephony products, cabling and programming. Work experience 2008 - Present Ajilon Communications Fontana, CA
FIOS Installer or Technology
A Verizon contractor in which installed fiber services in residential homes throughout Verizon s area.
Installation included installing ONT Optical Network Terminal and BBU Battery Back-Up.
grounding services, installing cat5e, coax cabling for telephone, wireless MoCa modem or router and cable set-top boxes.
configured PCs for the service and activated all services via computer on a VPN connection.
Exhibited good customer service skills


Employment

2000 -  2008
Support

Installation of Nortel Phone Systems and Nortel Call Pilot voicemail systems.
Installation of Computer Networks Wan or Lan. With Fiber backbones.
Did adds, moves and changes in addition to repair.

maintained other phone systems like Avaya, Toshiba and NEC.

1999 -  2000
Technology Support

A government contract in which provided customer service or support over the phone to all the USDA government sides across the country.
Setup and outlined with site coordinators the programming of NEC PRO II phone system.

Uploaded phone system database and provided excel data sheets with system info for customer. Certifications
Toshiba DK 280 release 3

1985 -  1989
AVAYA Network Administrator

Education

Miscellaneous

High School Diploma
1990 California State LA Los Angeles, CA
References Dennis Hovelsen, TRAC Communications, President, Owner
Mark Umutyan, Rusnak Pasadena, General Manager of Porsche
Dan Wolfe, Wolfe Productions, President, Owner