Objective




I am passionate about discovering all new technologies to enhance the user/client experience, design and marketing perspectives. To serve with growth oriented organization where ample scope for utilizing my potential exists and for my personal esteem and secure a challenging senior management position that will utilize my education, experience and unique abilities to further my career opportunities.


Employment

September, 2005 -  Present
Performance Tester

Project Engagement

February, 2009 -  Present
Role : Application Architecture Designer

Lead the pilot TM HSBT Technical Architecture team
Design the technical components for Siebel 8.1.1 Oracle AIA 2.0.1 Web Logic 10.3 and Oracle Communications Order and Service Management 6.3
Designing components of the Siebel 8.1.1 application, ensuring compliance with global client s standards.
Design the TM HSBT development/SIT and production Infrastructure for all pilot application involving Siebel 8.1.1 BRM 7.3.1 OSM 6.3, Oracle RAC 10g database and the middleware Web Logic 10.0 and Oracle AIA 2.0.1
Working in conjunction with HP to implement high availability clustering for Siebel and Oracle components.
Lead the team to building and configuring Oracle RAC 10g OLTP databases for TM HSBT project.
Implementing Siebel application load balancing using Siebel Native Load Balancing.
Manage the HP team to integrate TM HSBT production environment with F5 load balancer.
Implementing a project configuration management strategy for Siebel and BRM for parallel development and testing.
Conducting reviews of the system infrastructure, application sizing and capacity plans.
Designing and testing a disaster recovery solution to ensure business continuance in the event of catastrophic system failure.
Designing, building and testing a production and backup solution, using such technologies as Veritas and Hitachi Storage
Managing the hardware Vendor HP to ensure delivery of their assigned tasks to key project deadlines.

September, 2007 -  February, 2009
Performance Tester

Project Description :
Implementing BCCS, the main billing system for Green Packet where integrates other external system into Portal Infranet 7.3. BCCS is supporting the core product like WiFi, VOICE and WIMAX rating, billing and invoicing.

Installed the development/test/staging and production environments and provide environment support.
Help to automate the release management process in development and test environment.
Gathered customer and system requirements and developed functional and design specifications for production CR.
Provided vision for the architecture of the Infranet implementation that included A/R, rating, billing and invoicing.
Liaised with vendor and users Service Partners to ensure delivery of bespoke development of Service Partner interfaces.
Perform performance test in production machine to tune the system in order the system to be able to cater for the users up to 3 years specific for WiFI and Voice WiMAX
DBA for development and test environment.
Configuring, development and performing unit testing on certain BRM modules Resource Reservations etc and CRs.
Setting up a configuration management strategy to avoid version conflicts between developers and to manage code fixes into production.
Developing and enforcing a configuration management strategy, developer standards and procedures.
Using the Web Service to integrate external system with BCCS
Lead the Performance Test to test the Portal BRM system s performance under various concurrent calls through RADIUS
Designing and building an integrated, production equivalent, Portal BRM performance test environment.
Executing the performance test under various loads and monitoring the performance of infrastructure component Oracle RAC database, application servers
Supervising and providing direction to the performance test to ensure that key milestones were met.
Analysing and tuning technical components of the Portal BRM system.
Working with the Portal BRM SME, to set up and tune the production BRM environment.
Optimising the production application servers to maximise system performance.
Managing the technical support and administration of the Portal BRM performance test environment Portal BRM, middleware and Oracle.
Managing fixes and the scheduling of each baseline release into the performance test environment
Recording of test scripts and creation of load test scenario
Working with key stakeholders to communicate and manage results from the performance test phase.

April, 2007 -  September, 2007
Consultant or

Project Description :
The TME program is a global initiative in Japan Tobacco International JTI structured in 2 phases, of which the first phase was completed in April 2004. The program objective is to develop and enhance the Trade Marketing and Consumer Marketing department's capabilities to visit the right outlet at the right time by using Siebel Sales.

Manage TME Program relationship with the market ensuring program scope is valuable or applicable, communications are ongoing and structured and activities between market or program

Support Siebel Sales Localization and coordinates the Trade Marketing AS-IS Analysis, Support Interface design, data conversion, coordinate new interfaces build and support Test and Data Validation activities
Support Siebel Sales Application Set Up preparation of LOV file for Laptop, initialization of local databases for mobile clients, Siebel responsibilities set up, etc. and coordinate communication between Local and Central Team for issue resolution.

Support UAT and training preparation
Obtain business and IT deliverables sign-off, UAT sign-off for Go-Live
Helping to analyzing the gaps and propose how to close the gaps and raise a Change Request.
Analyzing and resolving configuration issues and product defects.
Reviewing, analyzing and evaluating user needs.

Work with the customer and end users to continue and refine application and functional/technical requirements.
Ensuring the deployment process till the go-live are going smooth without any problems.

September, 2005 -  March, 2007
Role : Technical Architect

Education

Training

Technical Architect Design School Accenture August 2005
Websphere Administration Training Iverson Associates Sdn Bhd July 2006
Interwoven Worksite Training November 2006
Portal BRM 7.3 Server Developer October 2007
Portal BRM 7.3 Introduction October 2007
Presentation Dynamic Accenture October 2008


Skills


Applications : Siebel 8.1, Portal Infranet 7.3.1 Oracle BRM, Worksite, MS Sharepoint, Office Suite, Oracle AIA 2.0.1 Web Logic 10.3 and Oracle Communications Order and Service Management 6.3 Server Components : Enterprise Integration Manager, Workflow Manager Web Servers : Tomcat, WebSphere, JBoss, Apache Databases : Oracle 9i or 10g or 10g RAC, SQL Server 6.0, Oracle RAC Operating System : Win XP or 2k or Enterprise and Standard 2003 or UNIX or HP-UX or AIX Release Management : Subversion, Visual Sourcesafe Languages : C, Visual Basic, HTML, XML, UNIX Shell Script, Perl Issue Tracker : Mantis


Miscellaneous

Project Description : Upgrading and improving the call centre system by implementing iCARE, where it integrates more than 40 external systems into Siebel. By reengineering its customer relationship management CRM systems and methodology, Telekom Malaysia Berhad TM was able to reduce their costs by consolidating call centers, helping to increase its competitiveness.
Installing, configuring and managing Siebel Web Servers, Gateway and Siebel Servers for Production Support environment.
Installing and configuring Siebel Analytics, Siebel Marketing and Informatica Powermart ETL components.
Installing and configuring Siebel Incentive Compensation Management for Development, Test and Production Environment.
Implementing Incentive Compensation Management-Siebel single sign-on.
Configuring Siebel Partner Portal and Partner Manager for end users.
Managing and configuring Siebel 7.7.2.6 environments for development, system test, system integration test, user acceptance test, pre-production and production.
Environment support for development, system test, system integration test, user acceptance test, pre-production and production environments
Perform migration for all development, test and training environment, third-party components from source to target environments.
Perform migration of codes and third party components for Production Environment, monitoring and support the environment from any problems.
Providing technical support for developers and testers, resolving implementation related technical issues.
Setting up a configuration management strategy to avoid version conflicts between developers and to manage code fixes into production.
Conduct training for the client how to deploy localized training environment to all the master training in the whole national region.
Troubleshoot configuration SIRs and communicate the SIRs to the development team and across the test team.
Document migration process between environments and build supporting tools for performing migrations ie getting code from 1 environment to another
Work with Siebel Expert Services and the project s Siebel Technical Account Manager TAM to escalate and resolve any Siebel related Technical Architecture issues.
Perform Siebel troubleshooting with knowledge of how to use Workflow Process Logs, OM Logs and Support Web.
Managing the backup for all development and test environment for disaster recovery.
Setup and configuration of a fully functional Siebel 7/Oracle environment for production support team.
Perform troubleshooting for the installation/setup area of Siebel and other server/PC problems.
Configuring and scheduling the nmon monitoring to all of the production servers.