Employment

June, 2003 -  Present

Customer Care Lead
Responsible for all areas of customer service and satisfaction.

Supervise a staff of 5 Customer Care Associates
Report daily sales static s to senior management.

Answer calls regarding order status, inventory availability and shipping information.
Input customer purchase orders for shipment.
Allocate and print tickets for shipping.
Resolve shipping discrepancies and routing issues.
Backup Return Materials Coordinator issuing return authorizations for incorrect, cancelled or defective product.
Backup Export Coordinator issuing Export documentation for international shipping.

Accounts Receivable/Cash Applications
Responsible for cash application and collection of past due and unresolved invoices and deductions.

Process daily receivables consisting of lock box, bank deposit, wire transfer and credit card payments.
Resolution of disputed payment deductions and unpaid invoices and account adjustments and credits.
Prepare daily bank deposits.
Manage period ending monthly statements mailings.
Cross-trained to perform invoicing, billing, switchboard, mail room and front desk reception functions.

October, 2002 -  June, 2003

Credit and Collections Administrator
Responsible for supporting all areas of the credit department for domestic and international receivables.

Extension of credit limits, establishing, reviewing and approving lines of credit for new and existing customers.
Collecting of past due invoices and resolution of payment deductions.
Cash application of payments to customer accounts.

November, 1997 -  January, 2002

Credit Analyst
Responsible for collecting and negotiating past due retail and governments accounts. Reconciled account statements. Deposited and applied payments to customer accounts. Answered incoming calls regarding customer accounts.

Collection of past due and unresolved account balances.
Negotiated payment arrangements for past due accounts.
Researched and resolved order fulfillment problems and issued credit where applicable.
Recommended placement of un-collectable accounts with collection agencies.

July, 1990 -  August, 1994

Miscellaneous

Customer Service Representative
Responsible for all aspects related to the customer service department, order fulfillment, shipment tracing and customer satisfactions issues.
Processed, released and printed incoming faxed and EDI orders for shipment.
Received incoming calls regarding order status, ship dates and product information.
Worked closely with outside sales force regarding orders, special promotions and product availability.