Summary
I am looking to relocate to Florida or Texas.
Goal-oriented, results-driven telecommunications professional with over 10 years experience and proven leadership skills. Accomplished in successful development and management of business critical telecommunications networks and peripheral components. Possesses first rate communication skills to collaborate on all business levels while effectively directing systems, processes, operating procedures and documentation both on-site and for remote locations. Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively. Bilingual in English and Spanish. Willing to relocate.


Project Design, Planning and Execution
Large Scale Telecommunications Systems Management
End User Support and Training
Local and Remote Personnel Management
Disaster Recovery and Contingency Planning
Asset Management
Budgetary Strategic Planning

Employment

September, 2001 -  Present
Senior Network Analyst

Responsible for project management, design, system selection, configuration, installation, upgrades, billing and troubleshooting of all telecommunication systems. Manage multiple remote locations at an enterprise level with remote contractors and remote staff. Responsible for telecom business continuity plans and system backups. Escalate issues as necessary with senior and mid-level management and vendors to ensure timely resolution. Overall responsibility for telecom operations, equipment, circuits and cabling providing 24 hour support. Design translations for trunking, VoIP, IP routes, BSR, VDNs, vectors, hunt groups and ACD.

Designed, implemented and analyzed trends and performance reports for call center management in order to improve efficiencies and target areas of attention.
Worked with in-house and remote staff to ensure, repair, troubleshoot and escalate network issues/features/configurations.
Managed the project to upgrade the Nuvell Bedford PBX to a VoIP system.
Developed and implemented the online shared directory structure for departments to streamline folders and information stored on network shares.
Developed a strategic telecom plan for a VoIP and Modular Messaging solution and implementation proposal for executive management approval to align Nuvell telephony systems with the current GMAC model.
Updated firmware circuit packs of the PBX, ie, VAL and C-LAN Boards, digital circuit packs, DS1 Interfaces, to ensure there were no system issues with these packs.
Upgraded the UPS system of the GMAC Bldg. to provide SNMP notification the instant the UPS switched to battery.
implemented Witness Call Recording. Designed a template for all PBX programming for all Nuvell call centers to mirror which ensured smooth implementations.
Worked with Nuvell Collections Management on the Soundbite ACD/Dialer integration to streamline calls to the Mid Soundbite ACD improving the overall call routing to the Dialer Collections group by routing calls to more specialized areas.
Last year rolling year of February 2005 to February 2006 Nuvell spent $27617.23 on Directory Assistance .I implemented the Free 411 service into the PBX route patterns at all Nuvell locations eliminating this cost.
Developed new procedures to provide greater flexibility for call routing. The Nuvell CTI system causes some limitations/issues with the capabilities our PBX can provide, like the ability to play an announcement before queuing to an ACD/disconnecting customers .I developed vector programming that remedied this. This is utilized at all Nuvell call centers for tasks like prompting, holidays, inclement weather and closed greetings.
Managed incoming calls to Telecom Help Desk via TrackIT ticketing system for in-house users and customer complaints.
installed C-LAN and VAL board programming via IP node-names and IP interfaces for PBX SAT access and VAL Board administration.

September, 1999 -  September, 2001
Telecommunications Technician

Provisioned telecom circuits for routing. Handled equipment upgrades, designed and engineered network architecture. Responsible for the diverse routing of circuits with multiple vendors. Trained associates on systems and processes in order to maintain network stability. Facilitated conference calls with vendors for vendor escalation and reviewed technical data for accuracy.
Coordinate all company moves, add, changes of staff and equipment

Education

Miscellaneous
Work with vendors AT and T, Verizon, Sprint for circuit vendor escalation and ordering of services
Develop PBX translations for trunking, VDNs, vectors, hunt groups
Monitor all telecommunication systems regularly to maintain peak performance and minimize issues with systems
Maintain telecommunication systems user database, ie ACD Groups, floor plans using AutoCAD, network topologies, call accounting, voice mail systems and employee extensions
Troubleshoot malfunctioning telecommunication systems, equipment, circuits and cabling and ensure proper escalation during any outages
Implement several procedural improvements like, Blackberry purchases, Split-liability SLB setup, multiple service observe SO sessions, headset database, new hire and terms database.
Handled incoming calls to Telecom Help Desk for in-house users and customer complaints.
TECHNICAL
Software Proficient in Cisco switch and router administration of VLAN, OSPF, EIGRP, RIP v1 or v2, PPP, the OSI Seven-layer Internetworking Model, Avaya Site Administration, VAL Manager, Avaya Softconsole, Dameware, AutoCAD, Best Service Routing BSR, Hunt Groups ARS/AAR Tables, C-LAN Installation, VAL Board Installation, Tenant Partitioning, Trunk Group Administration, DCS, IP Node Names and routing, CMS Supervisor, Nice Analyzer, Avaya CM-Networking and Configuring IP for Implementation, Microsoft Word, Excel, PowerPoint, Access, Visio, Dreamweaver MX.
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