Summary




Over 9 years as an Independent Contractor in Project Management positions and twenty-one years at United Airlines, acquiring experience and skill in leadership, sales and marketing, project coordination, pubic relations and training presentations.
Talents and Strengths
Natural and authentic communicator, building strong client relations
Organizational talent fostering efficient, stable and effective systems
Excellent interpersonal skills harnessing cohesiveness among diverse work groups
As a United Airlines District Sales Manager, I managed 15 Account Executives with responsibilities, budgeting, marketing, employee career development and performance evaluations. District and individual sales exceeded goal by 20% which contributed to the region being the first to achieve over a billion dollars in annual revenue.
While a District Sales Manager for United Airlines, I led a team of 10 colleagues at the crash site of United Airlines flight 232 in Sioux City, Iowa, delegating responsibilities at St.Luke s Hospital in support of the survivors and their families. The commitment and compassion shown to each individual by United Airline s employees provided the needed help, support and comfort.
As a Sales Manager in the Los Angeles United Airlines Reservation office, I managed 75 Reservation Sales Representatives. The duties included recruiting employees, monitoring client calls and providing performance evaluations. Under my supervision, sales exceeded their goal by 10% and there was a reduction in customer call time which increased the individual and company productivity.
Project Coordination
Planned, implemented and completed an Accreditation process encompassing 30 programs at Catholic Charities in Minneapolis/St. Paul. The Accreditation Certificate which endorses a well-managed organization, helped to increase fund raising efforts by 12%.
Developed and implemented a client activity monitoring system for a Senior Thrivent Financial Consultant that tracked client appointments and follow up assignments for over 250 clients. This efficient system increased appointments which created additional business, helping the financial consultant become 1 of, Thrivent s, top 5 producers for the state of Minnesota in 2006.
Created, implemented and updated a tracking process to manage residential moves at Lakeside Retirement Community. Organized and facilitated daily meetings with managers reviewing move issues with all departments. Worked with families and residents to ensure a smooth transition, completing over 100 moves in 12 months.
Trish Morrow - 2 -
Public and Customer Relations
Welcomed and assisted VIP s with inaugural activities for The Inaugural Hospitality Committee for President Jimmy Carter s Inauguration.
Organized and accompanied chartered United Airlines flights for President Reagan s family during his presidential campaign and for the Inauguration.
On behalf of United Airlines, assisted with organizing and attended the 90th birthday party for Nobel Prize winner, Dr.Linus Pauling in San Francisco, CA.
Presentations/Training
Presented Executive Travel Programs to Mr.Charles Shwaub and other fortune 500 CEO s.
Promoted United Airlines to the Travel and Tourism Industry by giving presentations at conferences nation wide.
Provided Accreditation and HIPAA training seminars to over 300 Twin City, Catholic Charity employees, ensuring their understanding of the programs.



Employment

2009 -  2001
Project Manager/Independent Contractor

2009 -  2008
Expansion Move Project Coordinator

2008 -  2007
Procedures and Client Relations Coordinator

2007 -  2005
Procedures and Client Relations Coordinator

2005 -  2004
Procedures and Marketing Coordinator

2004 -  2001
Accreditation and HIPAA Project Manager

2001 -  2000

2000 -  1995
Client Relations and Technical Consultant Manager

1994 -  1993

1993 -  1986
District Sales Manager

1986 -  1983
Reservation Sales Manager

1983 -  1978
Account Executive

1978 -  1972
Flight Attendant

Miscellaneous

Education/Training
Professional training and leadership development work included : Marketing/sales, employee management, performance appraisal, budgeting, public speaking, project management and event planning at United Airlines
Computer and network systems training at Applied Communications
Liberal Arts/Bachelors Studies, University of Iowa, Iowa City, IA