Summary




Wealth of experience. Spent more than 20 5 years in large-scale, multi-platform, global Information Technology environments.
Presentation skills. Trained and educated many IT and non-IT users to use multiple software applications.
Versatility. Worked with many operating systems platforms, mainframe z/OS and open systems Windows, UNIX, Linux.
Natural Leader. Created, governed and enforced strategic, tactical and operational decisions related to various IT software applications.
Documenting how-to procedures for the user community, training users how-to use software and presenting demonstrations in a classroom and via WebEx.
Document Management
Migrated from legacy system to Systemware s Xptr suite of products
Replaced entire Microfiche process with on-line tool
Implemented new clients to over 2000 desktops
Implemented Web access to reports for all stores in Office Depot chain
Replaced in-store Print tool with centralized tool, removing the cost of maintaining home grown tool.
Migrated Xptr off of the Mainframe to the Linux platform
Change/Request Management
Implemented Teamtrack, ITG request systems
Designed many workflows to perform policies
Systems Analyst
Performed troubleshooting of batch job failures.
Restarted failed jobs after root cause was identified and after problems had been corrected.
Worked with development teams to maintain smooth nightly processing of critical batch jobs.
Computer Operator
Monitored critical batch job processing to ensure that service level agreements were met.
Created day-to-day procedures for tape library. Created reports to identify off-site criteria for tapes. Eliminated 7000+ tape cartridges by establishing criteria for tape retention and archival.
Ensured print room media was distributed in a timely manner.


Miscellaneous

Associate of Arts in Data Processing, 1982, Kingsborough Community College, Brooklyn, NY