Summary


Project Management
CISCO Call Manager 6.1 and UNITY 5.0
Routing Protocols
DNS/DHCP and Active Directory
Troubleshooting
Quantitative Analytical Thinking
Attention to Detail
Communication/Training and Leadership Experience
LC. CONSULTING GROUP, INC, CISCO Telephony Engineer : Louisville, K.Y.
Network Data Systems Large scale CISCO VoIP deployment,, VPN s, routers switches and phones. OSI Layer configuration and troubleshooting. Migrated and Developed Active Directory. Trained users on system functions and features, support users with usability issues. Setup user accounts, application s access ie Extension Mobility, Mobile Connect and Presence. Resolve connectivity issues. UNIT configuration ie VM, Auto Attendant etc. Knowledge of Catalyst 3560 series console switch configuration, CISCO 7962 and 7975 phones setup, 186 and 188 ATA s installation and configuration.



Employment

2006 -  2008

Provide on-going project management solutions, design, development and implementation. Held weekly meetings identifying initiative goals while modifying project directives. Tracked and resolved vendor/contractor issues monitored project progression adjusting timeline as it relates to rollout dates and budget requirements. Reviewed vendor proposals and contractor qualifications.
Develop and or or validate contractor designs, determine optimal performance. Develop vendor security rules and application access.

Managed network operations center and staff. Trained technical support staff, numerous contractors and vendors. Developed troubleshooting procedures and documentation. Assigned work flow.
Design develop and Implement company technology initiatives, Implementation procedures, system operations, user access, maintenance, backup, firewall and security policies
Deployed a CISCO VoIP phone system. VPN, routers and switches. Configure load balance capacities. Proficient with SBS 2003, ISA Security, Exchange, Active Directory, Remote Management, Share Point, Microsoft Project, Office 2007, Unified Communications Manager, Call Manager, UNITY, Presence and Unified Messaging. LCCI. NET, INC 1998 - 2006 President/CEO : Louisville, KY

Owned and operated an IT/Telecommunications Consulting Company. Provided Technology based solutions to small, med and large businesses. From Network design and implementation to Cabling, Installation, Support and Training. LAN/WAN/VPN/VoIP based solutions. From basic TCP/IP configuration to sophisticated multi location deployment. VoIP system deployment, support and training using CISCO Call Manager and UNITY. Website design and development, data management and security.
Wireless Phone sales. Expanded business from a single owner, basement operation to over 12 full time employees, 4 independent contractors and satisfied customers in a 6 year period.

1996 -  1998
System Administrator

Responsible for a 300 end user WAN/LAN. Monitored system integrity in a network operations center NOC. Logged system security issues, suggested security improvements in a Windows98/Novell/UNIX environment. Provided 24/7 on call Tier 3 support for tech-support staff.
Assisted IT Director in the implementation of deployed end user procedures and applications.
Designed, Implemented and migrated a companywide rollout of Windows NT 4.0 while maintaining system cross platform integrity.

1993 -  1996
System Network Engineer

Provided Network support for General Electric World Wide. Supported WAN/LAN operations in a cross platform network operations environment infrastructures. Monitored network environment for user violations and security threats. Logged and submitted violations to appropriate personnel. Maintained working knowledge of assigned NODE and IP assignments.
Preformed daily backup. Worked closely with Senior Network Engineers as they developed and deployed World Wide rollout procedures and protocols.
Assigned tier 1 break fix/move, technicians with end user assignments and pre-configured NODE/User-Profile schedule. Consistently trained on developed technologies and support strategies as it pertains to Network Authentication, user access and security issues in a mission critical environment.

Miscellaneous

Education Louisville Technical College. Applied Computer Science Degree
Micro Computer Solutions MCNE, CNE Pursuing CISCO, CCVP - CCNP