Summary


Senior security professional
Member American Society for Industrial Security ASIS International
Innovative security professional with 20+ years of proven leadership and management experience. Adept in envisioning and leveraging security technology, maximizing resources and motivating staff to safeguard guests, visitors, employees and company assets in demanding public and private settings.
Board Certified Protection Professional and Professional Certified Investigator with strong external alliances, federal, state and local government, law enforcement and private industrial security. Subject-matter-expert in long-range security and loss-prevention planning, security investigations and risk management.
VALUE OFFERED
Security Program Development ? New Security Technology ? Turnaround Management
Physical Security Assessment ? Multi-Agency Liaison ? Corporate Asset Protection
Staff Leadership and Development ? Policy and SOP Development ? Safety Plan Development
Risk Management and Mitigation ? Loss Prevention Programs ? Quality and Compliance


Employment

February, 1994 -  May, 2002
Certified Investigator

December, 1999 -  April, 2009

June, 2007 -  April, 2009
Director

Responsible for directing and supporting all aspects of Hilton s Privacy and Information Security operations, risk management, monitoring, reporting and investigations of all suspected breaches of privacy and information security in compliance with Hilton s values, policies, internal controls, business requirements and regulatory requirements across the Hilton enterprise consisting of 2200+ owned, managed and franchised hotel properties in 77 countries.

Strategic Leadership and Management : responsible for setting objectives, goals, metrics, policies, standards, guidelines and executing risk assessments. Assist with Team Member incident response awareness. Lead compliance reporting, breach incident management and consulting for enterprise-wide Information Security Incident Response practices, systems and government security initiatives. Direct a staff of IT Security professionals, a Digital Forensic Expert and Information Security Incident Manager.
Established Hilton s Information Security Incident Response program that is organized and prepared to mobilize IT, HR, Legal, PR, Communications, Audit, Security, Risk Management and law enforcement to document and investigate suspected breaches and incidents, escalate appropriately and restore information confidentiality, availability and integrity.
Established an Information Security forensics capability for investigations, evidence preservation and making technical determinations regarding breaches and recommended remediation.
Coordinated with the Enterprise Information Security Office, VP Ethics and Chief Privacy Officer, Internal Audit and Loss Prevention in investigating, analyzing and resolving issues of logical and physical information security breaches.

With Internal Audit, assessed and set parameters for the company s Information Security risks for compromising data and information assets and the organization s vulnerability to intrusions. Recommend appropriate countermeasures.
Established processes to proactively test and protect the integrity, confidentiality and availability of information in the context of the privacy and security policies.

Director, Information Security Incident Response continued
Information Security Process Improvement : Established the policy that directs and verifies implementation, monitoring, reporting and escalation of suspected and real Information Security incidents and anomalies in the Information Technology operations areas. Established the policy that monitors the implementation of auditable access controls for networks, systems, applications and information that ensure that only users with the proper need and authority are granted access to systems, are allowed to execute programs and can read, change or delete the appropriate information on the systems.
Capacity and Capital Financial Planning : Managed the budget for the Incident Response and Investigations team and costs of external resources and consultants. Shared responsibility with the Information Security Officer of the overall operating budget of the Enterprise Information Security Office.

May, 2001 -  May, 2007
Manager

Recruited to a created corporate position that centralized the safety, security and loss prevention investigation process for 700 owned or managed hotel properties in 77 countries.

Asset Protection Plans and Surveys : Conducted and analyzed security surveys, developed strategic planning for security resource allocation and introduced targeted security programs for high-loss areas.

Built cross-departmental security awareness and supported security initiatives that interfaced with human resources, legal counsel, design and engineering, brand management and development and IT.
Directed security investigations of high-exposure theft from hotel guests or hotel property assets.

Security Program Development : Collaborated with the VP of Loss Prevention in sourcing and selection of the vendor of the Hilton Hotels Corp.Background Screening Program. The last contract RFP process captured $450000 in savings. As the Program Manager, coordinated background-check process with Human Resources resulting in more accurate hiring information. On an annual average, 35000 pre-employment experience screening checks were performed.

New Security Technology : Led successful project management and launch of new security technologies. Directed all aspects of security-enhancing projects from sales and engineering through systems installation, training, financial integrity and project closeout. Coordinated and led multiple project teams.

Instituted facial biometric surveillance and access-control technology in corporate and hotel settings.
Oversaw development of enterprise-wide Hilton or Vendor Master Services Agreement that incorporated critical vendor-management and systems-specification elements into contract agreement.

Managed RFP development, bid review and bid award process and initial technology launch, for $150000 CCTV security program. Subsequently oversaw enterprise-wide CCTV installation projects.
Advisor to Sensormatic/Tyco as a member of the CCTV Customer Advisory Council.

Security Project Management : Led $1.8 million key-and-lock replacement project for 5500 electronic guestroom and ancillary door locks. Upgraded security by sourcing and leveraging new technology simultaneously with new enterprise-wide self-service kiosk deployment.

Regulatory Compliance : Coordinated on-site monitoring and response to government regulatory initiatives by gathering intelligence and alerts and conveying key concepts and recommendations to VP and Corporate Director of Loss Prevention. Collaborated in intelligence analysis and regulatory-compliance response.

Multi-Agency Liaison : Served as key point-of-contact with US State Department Overseas Security Advisory Council OSAC and Department of Homeland Security on hotel-security threats and vulnerability.

Security Intelligence System : Pioneered and managed Hilton Loss Prevention Information System HLPIS and OnQ Insider web site. Enabled web-based sharing of sensitive security information among hotel security directors and loss prevention staff which increased enterprise-wide knowledge base and saved time.

December, 1999 -  May, 2001
Director

Miscellaneous

Managed the program that ensured the safety and security of hotel guests and employees and company assets, of a 297 all-suite urban hotel. Held budget accountability and supervised 7 security officers.
Turnaround Management : Led department restructuring for acquired property which ended troubled legacy of high thefts, worker injuries, lack of credibility and problematic police relationships.
Introduced and monitored staff accountability, created streamlined and consistent safety policies and standard operating procedures SOPs and educated staff on safety issues.
Authored 3 Best Practices white papers on Safety and Security for Hotel Properties.
Ensured smooth-running operations and top-rated customer service as Manager-on-Duty MOD.
Safety Plan Development : Reduced worker injury frequency rate by 21% and severity rate by 88% by pioneering safety planning that included safety training, safety education and safety recognition and awards and highly visible safety programs that raised awareness of OSHA compliance and safety issues.
Risk Management : Attained high-ranking score 98 out of 100 on Corporate Risk Profile Inspection in 2000. Advised hotel s General Manager and HR Manager on risk-management policies and procedures to ensure guest and worker safety and limit exposure to theft and dangerous situations.
Internal Security Consulting : Provided consulting leadership in new cluster program for 7 hotels in Missouri and Kansas Region. Chosen to lead safety and security consulting with hotels General Managers. Analyzed and advised on cost-effective improvement for loss prevention and risk management programs.
Staffing and Development : Achieved 90%-plus staff retention rate in high turnover hotel-service industry. Championed and led staff development and training, motivation-building communications, mentoring and coaching and recognition and promotion opportunities and hiring and performance appraisals.
Founder or Licensee-In-Charge Professional Surveillance Group, Inc, Sesser, IL
Intellectual Property Investigator Allied Intelligence, Inc, St.Charles, MO
Corporate Field Manager MJM Investigations, Inc, Morrisville, NC
Director of Safety or Security McKendree College, Lebanon, IL
Special Agent Business Risks International or PLE Division, Dayton, OH
USAF Reserve First Sergeant, NCO Leadership Development Instructor, Combat Arms Training Instructor
Sergeant, Deputy Sheriff, Juvenile Officer and Firearms Trainer Monroe Co. Sheriff s Dept, Waterloo, IL
Police Officer or Juvenile Officer Columbia Police Department, Columbia, IL
USAF Law Enforcement Specialist, Military Working Dog Handler Narcotic Detector Dog Qualified
Education and professional development
130+ College Semester Hours in Administration of Justice and Business Administration
Professional Development : completed more than 3600+ hours of technical training in a variety of criminal justice, asset protection and personnel management courses.
United States Air Force USAF Professional Military Education Graduate Non-Commissioned Officer NCO Academy and Senior NCO Academy, Reserve First Sergeant Academy, Law Enforcement Academy, Combat Arms Training and Maintenance School, Leadership Development Program and Military Working Dog Program Designated Class Honor Graduate.
Professional Affiliations and Leadership : ASIS International Information Technology Security Council Vice-Chairman 2009, Memphis Chapter 61 ASIS International Chairman 2007, 08, 09, InfraGard Memphis Member Alliance Board of Directors 2008 Membership Director, 2009 - President, International Assoc of Financial Crimes Investigators, High Technology Crime Investigators Assoc
Complete listing and copies of professional licenses, training, accomplishments, commendations, letters of appreciation and military decorations available upon request.