Employment

2010 -  October, 2008
Sales Representative

Conn's | Round Rock, Williamson, TX

Retail

Sales representatives that is self-directed and take an entrepreneurial approach to developing my business in the structure of Conn's.

Outstanding Customer Service Skills

Performance Driven Personality

Experience in Appliance and Electronic products

Strong Follow Through Skills
Provide customer service in a paced environment
Comfortable level with making outbound calls
Place orders to restock merchandise and handle receving of product
Maintain knowledge of current sales and promotions
Answer questions regarding the store and its merchandise.
Describe merchandise and explain use, operation and care of merchandise to customers.
Ticket, arrange and display merchandise to promote sales.
12 years of customer service, help desk and call center environment.

Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Highly competitive, self starter, who is organized, discipline and goal oriented.
meet and exceed sales quotas
Listen to establish rapport with client.
Resourceful and committed.
Versatile and adaptable.

Innovative professional with years of progressive experience with inside and outside sales and the skills to drive business growth, capitalize on new revenue potential and manage all aspects of daily business operations.

Quick study, with an ability to grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical and problem resolution skills. Thrive in both independent and collaborative work environments.

Sales Representative
9 2006 - 0 0

Paradise Casket Company | Houston, Harris, TX

Retail

12 years of customer service, help desk and call center environment.

Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Highly competitive, self starter, who is organized, discipline and goal oriented.
meet and exceed sales quotas
Listen to establish rapport with client.
Resourceful and committed.
Versatile and adaptable.

Innovative professional with years of progressive experience with inside and outside sales and the skills to drive business growth, capitalize on new revenue potential and manage all aspects of daily business operations.

Quick study, with an ability to grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical and problem resolution skills. Thrive in both independent and collaborative work environments.

In charge of Internet sales.
Handle the Central Tx territory.
Maintain weekly contact with with customers.
Establish weekly sales reports.
Deliver caskets in the Central Tx area.

Facility Manager.

August, 2006 -  October, 2008

1 Way Baptist Church | Round Rock, Williamson, TX

Other/Not Classified

Ensure that everything is available and operating properly for daily functions. Maintain all maintenance functions on the inside and outside of the Church facility. Ensure that all building eg air conditioning, water systems is operating efficiently, reliably, safely and legally. Ensure that the building is cleaned properly and regularly or monitoring the performance of contractors eg plumbers, electricians.

September, 1995 -  December, 2005
Warehouse Manager

Education

Skills


Xerox Omnifax | Austin, Travis, TX Telecommunications Services Responsible for overseeing all warehouse operations functions, receiving, order picking, packing, shipping, transportation and inventory management. Also responsible for the hiring, training, orientation, supervision and evaluation of all warehouse employees. Use of most Transportation companies shipping software Proficient in Oracle Order Management and Shipping database Maintain Shipping and Inventory accuracy around 99% Proficient in Office Excel, Word, Outlook Daily business contact with Purchasing Manager Daily business contact with Facility Manager Daily interactions with customer Responsible for on-time delivery of products to customers Manage and maintain inventory and all related logistics. Manage the relationship and contract negotiations with shipping carriers, maintaining competitive rates and excellent service. Track all orders and shipments for timely delivery to warehouses, vendors and partner locations to maintain sufficient inventory levels while anticipating escalating sales demands. Ensure that the warehouse location maintain the level of certification/compliance needed for the card services industry and internal corporate guidelines. Negotiate vendor contracts for new pricing opportunities and service level agreements. Work toward developing new processes and procedures to improve overall efficiency to inventory and shipping systems and analyzing cost savings opportunities. Review and manage the monthly vendor invoicing process for accuracy. Director of Operations 5 1990 - 7 1995 OTR Ambulance Service | Houston, Harris, TX Other/Not Classified Responsible for day-to-day operations mostly in the dispatch dept. facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating shortterm scheduling needs, equipment and supply maintenance and other operational support functions as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES : Direct, monitor, communicating with Dispatch employees and assuring that patients and Facilities ETA ? s are transported on time. Communicating with patients, nurses and other facilities in regarding tardiness or delay. Schedule for dispatch department and monitoring the overtime in dept. Ensure schedule for pre-scheduled/long distant transports with patients, liaison, case managers and etc. Prepare and complete protocol and structure in dispatch department with training to all current and new employees. Ensure that current, new or temporary staff have appropriate training on the Medical Dispatch system and understand protocol and follow chain of command in department. Ensure that night dispatchers are reviewing all run reports and checking for blank spots which need to be filled in by Emt ? s for next day Billing Provide updated checklist of supplies and negotiating the lowest rates for supplies order for approval. Managing and advising staff to take non-emergency transfers and advising staff when to turn over transport to HFD. Sending units to correct destinations and applying good judgments clinically/business ethics when allocating units to calls to and from facilities. investigates dispatch incidents involving assigned units or personnel,, filing of internal and external reports and counseling staff. Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units. Implement and enforce company policies and standards in dispatch department. Maintain communication with other agencies and departments. Serve on committees with other departments to set policies and generate ideas. Perform other related duties as required. Prepare weekly reports and manages projects. Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed. Attend scheduled meetings as required. Responsible for developing and maintaining department budgets especially in Dispatch dept.. Responsible for adhering to all company policies and procedures.

Use of application of personal computers Intermediate Strong motivational and interpersonal skills Intermediate Use of bar code scanning system Intermediate Use of Oracle Order Management Database Intermediate