Summary




Recognized as an experienced manager with a strong record of achievement in building product lines, expanding products and managing sustaining products to maximize profit margin. Adept at analyzing processes, eliminating inefficiencies, directing global implementation and managing operations to align with evolving corporate requirements. Versed in all aspects of software and product development from product definition to product roll-out with an extensive experience in customer relationship management and telecommunication products. Areas of notable experience : Software Development Systems Integration Innovative Technology Customer Relations Operations CRM Product Management Project Management Product Life Cycle Management





Employment

1997 -  2009

This division of Amdocs is responsible for $300 million of Amdocs $2 billion in annual revenues derived predominantly from Fortune 500 customers, most of the major telecommunications companies in the world.

2001 -  2009
Product Manager

Define and manage product content, : gathering, validating and documenting customer requirements ; estimating revenues and obtaining approval for product investment ; documenting and presenting product features, benefits and concepts to Management, Customers, Sales teams, Developers and Support personnel. Products included : Business Process Management, Integration and Data Model and Application Customization tools

introduced 2 new products for integration and customization into the CRM suite, guiding them from the product introduction cycle and continuing with their on-going growth and enhancement.
Reduced product integration costs to customers by 60% and paid for development in its first year.
Developed a proposal to port the entire 30 - application product line to a new operating system, resulting in external vendor funding of $2.2 million that would are a cost to the company.

Managed the introduction and certification of IBM systems into the operational envrionment.

2000 -  2001
Product Manager

Defined and implemented the product content and strategic direction for a communications vertical product line, introducing both ordering and business process management concepts into a previously generic suite of products.

Increased telecom-related customer contract sizes and annual revenues an average of 50%.

1997 -  2000
Senior Designer

Designed functional and user interfaces for various projects in the Clarify Customer Relationship product offering, requirement verification, functional specification, object modeling, user interface design, internationalization, documentation, upgrade/conversion planning and testing considerations.

Expanded Telecom features for trouble ticket hierarchies and network services equipment, : Order Processing, Data Distribution for remote operational nodes and Web-based customer interaction and routing.

Resume of Peter Webb Page 2

1994 -  1997

1996 -  1997
Senior Manager

Managed the support and enhancement of Concert s global trouble management system.

Increased the user base from its initial 40 users to over 200 users located in 10 world-wide locations. Directed the implementation of : enhancements, growth planning, upgrades and customization of this system.

1994 -  1996
Senior Analyst

Analyzed, designed and implemented real-time interfaces between MCI's Nation-wide trouble tracking system and British Telecom's World-wide problem management system.

1987 -  1994

1991 -  1994
Senior Manager

Managed the conversion of Sprint's National Accounts customers from the existing billing system to the developed fully integrated billing system. Negotiated release content with product representatives, sized and planned releases and managed its successful implementation into production.

Developed and coordinated the 17 separate enhancement and conversion projects that comprised this effort to bringing the project in on time and on budget
Managed the on-going enhancement of Sprint's National Accounts Billing System which processed over 350 million calls invoicing over $140 million per month
Reduced bill cycle processing time during that period by more than 25%

1987 -  1991
Manager and Analyst

Headed the National Accounts internal task force focused on resolving customer service dissatisfaction with billing support. Integrated GTE's major account's billing system into the Sprint environment.

Education

Miscellaneous

stabilized and enhanced the system to the point where Sprint was able to use it as a competitive billing tool in 8 months.
Reduced the customer service request backlog from 2 weeks down to 2 days by developing tools and processes to enable the team to function more effectively.
Trained as Army Medic
Honorable Discharge Specialist 5th Class