Objective
To obtain an entry level IT Support position which utilizes soon to come certifications and extensive hands on training to benefit an IT organization

Summary
Customer focused MCDST candidate and technical support specialist with hands-on experience gained in an intensive training environment ? Excellent technical support, configuring, troubleshooting and solution development skills ? Motivated and proactive problem solver ? Dedicated to exceeding expectations

Employment

October, 2007 -  October, 2009
Warehouse Manager

I faced a disorganized, managed warehouse when I went to work there. in 9 months I transformed the place into a smooth-running operation by organizing stock into understandable aisle bin locations which brought about increased profit for the company and improved customer satisfaction along with meeting internal standards regarding material availability.

April, 2006 -  February, 2007

Made a career change into a service industry and after a short learning curve became a productive team player in a technically challenging field.

March, 2000 -  January, 2006
School bus driver

For 6 consecutive years I was a reliable and conscientious worker in a stressful and responsible job.

February, 1997 -  September, 1999
Appliance repair technician

Education

Skills
Technical Support Windows9x/2000 Pro/XP/Vista Helpdesk Management Microsoft Office 2000/2003 Troubleshooting TCP/IP/DNS/WINS/DHCP Diagnostics LAN/WAN/Star/Ring or ISDN Basic Computer Hardware Peripherals Management Basic Computer Hardware Microsoft Office Suite SQL and Exchange Network Hardware Server Routers


Miscellaneous
I made it my business to ensure that all of the customers that I had contact with during the course of the day were satisfied with the service that I provided them with.