Summary




Energetic, results driven IT Project Manager with extensive experience managing cost effective projects under budget and on time. Delivered products to meet or exceed client satisfaction. Skilled at multitasking during project life cycle from planning to closing. Known for technical experience in mainframe environment and server remediations. Experienced in clarifying conceptual, strategic and technical issues, driving creative, practical problem solving, mobilizing support and facilitating decision making in complex situations. Recognized as an authentic, effective communicator who employs a values-driven, team-oriented leadership approach to deliver results.
AREAS OF
Global Resources Usage New Implementation Transition Strategic Outsourcing Project Lifecycle Problem Analysis and Resolution Vendor Management
IT PROJECT MANAGEMENT SKILLS
Audit Readiness Mailbox Migration Application Remediation New Server Builds Mainframe Upgrades Server Remediation



Employment

1997 -  2009

1999 -  2009
IT Project Manager

Oversaw multiple projects, supervised staff of 15 and managed vendor relations with budgets up to $1M. Lead Global training on hardware tracking tool. Serve as liaison between domestic and international technical teams.
Delivered large project consisting of mailbox migrations, resulting in stable environment and reducing outages for client by 75%.
Coordinated server remediation projects which eliminated outages for client, promoted stable environment and reduced operational unavailability resulting in cost savings.
Facilitated multiple server decommissioning projects simultaneously, providing cost savings to client by reducing number of Resource Unit charges.
executed simultaneous multiple server and mainframe upgrades increasing productivity in all environments.
Organized new server builds for all environments, enhancing earnings.
coordinated day-to-day operations while managing projects for Transition.
implemented Operational Readiness Procedure document on all projects to create audit posture readiness environment.
Led and trained cross-functional sourcing teams through developed strategic sourcing tool and management processes.

1997 -  1999
IT Helpdesk Representative

Supported clients as a Customer Service Representative, driving ticketing system, creation of incident reports, follow up on open issues, resolution to incidents. Mentored and trained new associates.

Received Night on the Town Award for attaining high customer satisfaction rating.

Recognized with Service Excellence Award for maintaining Service Level Agreement on call volume. Reduced or eliminated wait time for client with first call resolution process.

EDUCATION/TRAINING

PM Fundamentals, George Washington University, Continuing Education

Leadership, George Washington University, Continuing Education

Contracting, George Washington University, Continuing Education

Leadership in a Project Team Environment, IBM
Contracting for Project Managers, IBM

2006 -  2008

Training

093009