Profile of Abhay Srivastava BMC Patrol, BMC Portal, BMC Performance Manager, BMC Tools, BMC Configuration, Enterprise Monitoring Tools, Systems Administrator, BMC Monitoring Specialist, BMC Performance Manager, Patrol/Performance Manager Administrator, BMC Performance Manager, BMC Remedy, Patrol Configuration Manager Computer and Mathematical, Architecture and Engineering, Installation, Maintenance, and Repair

Abhay Srivastava ( Available )

San Diego, California - 92064 USA

Expertise :	BMC Patrol, BMC Portal, BMC Performance Manager, BMC Tools, BMC Configuration, Enterprise Monitoring Tools, Systems Administrator, BMC Monitoring Specialist, BMC Performance Manager, Patrol/Performance Manager Administrator, BMC Performance Manager, BMC Remedy, Patrol Configuration Manager
Status :	Require Work Visa
Job Type :	All - W2,Corp-to-Corp,Need Sponsorship
Position :	Computer and Mathematical, Architecture and Engineering, Installation, Maintenance, and Repair

Resume

Employment

April, 2009 - Present
Contribution As a Patrol Administrator

Organization First Advantage Offshore Services A subsidiary of First American Group Client Name Confidential Environment UNIX AIX Linux Windows 200020032008 Oracle SQL Websphere MQ IIS Tomcat Description BMC Patrol Monitoring Administrator or Availability and Capacity Specialist

Have Successfully Implemented BMC Performance Manager Console Monitoring for the enterprise consisting of UNIX or Windows platform, databases and internal applications supporting various businesses. This involved the following
Gathering data related to monitoring requirements from various Engineering or Support teams like Network, Security, MS and UNIX Administrator, Database Administrator, Application Development, Deployment and Enhancement and Network Operations Center.

Drawing the architecture plan to host the BMC Patrol components like Patrol Central Operator both Windows/ Web edition, Patrol Central Console server, RT server and Patrol Agents with due inputs and support from the Network or Security and other support teams

Installation of BMC Patrol Components like Patrol Central Console Operator and Administrator modules, Patrol Console servers, RT Servers, Patrol Agents on required servers.

Configuring RT Clouds for load balancing and facilitate communication between Patrol Agents hosted in DMZ inside Firewall and the Patrol Console Servers inside the LAN.

Installed and configured kms for monitoring Windows or UNIX OS, MSMQ, Oracle and SQL databases, applications etc.

Installed and configured Internet Server Manager kms for monitoring SSL certificates.

Installed and configured Monitoring Studio kms by Sentry Software primarily for monitoring web-based applications Web Request Analysis, Web Farms, SNMP polling and trap listening.

Configured availability monitoring for all production hosts and agents running on them

Installed and configured Infrastructure monitoring km for managing or monitoring connections between RT server, Console server and Agents.

Creation of users or groups, management profiles and granting essential rights to help allow the support teams to handle their hosts or databases or applications.

Creation of impersonation and aliases in the PCA module to facilitate communication of the Patrol Operator Console with various Patrol Agents.
Installed and configured kms for monitoring Windows, MSMQ, Oracle and SQL databases, applications etc.

involved in supporting Patrol Central Console Performance Manager Console and BMC Portal environment.

As a Capacity Specialist : Developed various snapshot graphs by integration of key performance indicators parameters that are essential for effective functioning of various applications supporting critical businesses. These graphs were monitored by NOC and any exception is brought to the purview of support teams.
Daily health check of servers and critical applications for ensuring their smooth functionality.
Involved in generation and analysis of Performance and trend reports related to UNIX or Windows server both physical and virtual in due conjunction with UNIX and MS Administrator teams for marking the Key performance metrics and identifying service breaches/ gaps affecting performance of applications or databases. This is followed by discussions that help in identifying and addressing Capacity challenges.
Implemented server hardware monitoring for critical performance parameters like Disks RAID and non-RAID disks, Disk Enclosures, Fans, Memory modules, Network interfaces, Power supplies, Processors, Temperature and Voltage. This has helped in the identification and sizing up of issues or glitches or gaps related to hardware inadequacies and planning the Upgradation or future buying decisions.

Create exception analysis reports and disseminate the same to various business units and other stakeholders after analysing the causes with the help of support teams.
Participate in various management meetings to explain the capacity utilization, performance or trend reports, discuss the requirements of business teams, SME inputs from Support teams with a view to strategise the capacity planning requirements with due consideration to optimal consolidation and virtualization plans using server sizing capabilities
Defined and documented the capacity management plan for key businesses by baselining and benchmarking resource utilization, acceptable thresholds and scenarios warning or crtical alert.
Help the Capacity Lead to create and publishing management reports that includes current usage of resources, trends, exceptions and forecasts.

April, 2008 - April, 2009
Capacity Planning Contribution As a Patrol Administrator

Organization Satyam Computers Client Name Bank Of America Merrill Lynch Environment Solaris 8 9 and 10 AIX 5.x& 6.1 RHEL Windows 20002003 Sybase Oracle SQL Websphere MQ IIS Tomcat Description System Monitoring Operations Administrator or

Implemented or Supported operations for BMC Patrol Central monitoring tool for Bank of America Merrill Lynch worldwide enterprise consisting of huge base UNIX or Windows servers, databases and applications supporting various businesses
Provision and implement operational solutions for Enterprise Management interfacing with BMC Patrol and the allied tools to which it is integrated for alert or incident generation.
Installation, configuration, administration, deployment and general maintenance of Patrol agents, Patrol Configuration Manager, RT Servers etc. Loading KMs on Patrol agent systems using PCO.

Day-to-day management, troubleshooting of incidents or Work Orders related to Monitoring Tools. Managing escalations and follow ups with the Engineering teams for all issues beyond the scope of System Monitoring Ops support.

Work in close coordination with the Global Network Operations Center, various onsite, Database Administration, Production Application Support and Engineering, Security Firewall, UNIX System Administration and LAN or WAN Engineering teams for testing and implementing remote monitoring systems.

Work on recurrent or chronic issues, analyze the monitoring logs to identify problem trends, bottlenecks in monitoring process and their respective causes.
Implement or Help in the implementation of change requests in their respective change windows.

Work with Performance Analysis, Development, QA and QC teams to develop, test and integrate new monitoring technologies and performance measurement services.

Worked with Engineering and other global teams to facilitate the GSM roll out..
Draft process documents entailing the Standard Operations Procedures SOPs for the identified service delivery gaps and glitches.
Continual process improvements in unison with ITIL processes.

As a Capacity Specialist : Implementation of ITIL and ISO 20k processes for effective Capacity Planning

Work with Development teams for development or testing of Patrol KMs that helped in the automation of data analysis, chart creation and report generation for various in house applications used by critical business lines. This was followed up by their configuration or tuning for generation of alerts and reports participated in Distributed Systems Capacity and Performance Management meetings
Responsible for regular and ad-hoc performance analyses of servers and databases owned by various lines of Business that hosted applications on these servers/clusters
Documented processes for delivering standard, Exception Reports and Performance Analysis Reports and ensured their rollouts after obtaining essential sign offs.

Maintained the SharePoint site for dissemination of standard process and periodic Capacity reports amongst members of the team and other stakeholders

Proactive analysis of performance data for Linux, Solaris, AIX, HP-UX and Windows servers, looking for resource utilization issues with CPU, Memory, Disk and Network parameters. Breaches and exception results were discussed in the Capacity Management meetings followed by chalking of strategies in close coordination with Availability and other service Delivery functions for addressing the same

July, 2006 - March, 2008
Capacity Planning Contribution As a Patrol Administrator

Organization Accenture Client Name Multiple Environment OS : Solaris 8 9 AIX 4.x5.x& 6.1 Linux Windows NT 20002003 Database : DB2 Oracle SQL Websphere MQ IIS and Tomcat

SME for BMC Tools ; Provided operational support for SMARTS, Infovista, Voyence other in-house tools

Manage or Provision support and service for standard monitoring solutions using BMC Patrol and other products in multi-client, multi-functional and multi-service network environment
Manage and maintain the monitoring solution both agent based and agentless for a large base of infrastructure elements running on Win2K, Linux, Solaris, HP and AIX and UNIX OS, Cisco IOS etc. around the globe.
Responsible for installation, configuration, administration, deployment and general maintenance of Patrol agent, RSMs and Patrol Console. Loading KMs on Patrol agent systems.
Responsible for planning, implementing and managing BMC Patrol Express BMC PEX environment.
Deploying new monitoring agents and maintaining monitoring thresholds for each system and their respective parameter sets.
Troubleshoot the environment for monitoring issues ; develop strategies for managing the system to ensure all services available to users.
Problem tracking and escalation to the Engineering teams for all issues beyond the scope of EMT Ops support.
Drafting quality RCAs Root Cause Analysis for incidents related to EMTools team with a view to drive over all productivity.
Responsible for the maintenance of process documentation
Coordinate with project managers for specific client integration and project transitions to operations.

Develop and document internal training manuals and coordinate the same for client solutions being transitioned to operations
Facilitate Client Visit by providing a walkthrough of the GNOC s capabilities and tools.
Train users on BMC Remedy AR System Ver 7.0 Tool in strict with emphasis on Service Delivery Methodologies to be adhered as per ITIL standards.

Identify, negotiate the BMC Remedy tool customization requirements for transitioned clients and work in close coordination with the development team to get the same incorporated.
As a Capacity Specialist : Identified and prepared the catalogue of all the services offered by GNOC, their dependencies and scope of support boundary for capacity management.
Identifying devices like router, firewalls, servers, switches etc and parameters like CPU, Memory and Buffer utilization associated with their performance to be included in capacity analysis or trending or exception reports. Reports generated provided thorough insight about the current and impending capacity challenges with respect to all the services offered.
Ensured that the appropriate levels are set for the monitoring of critical backbone circuits, router utilization Memory and CPU and system performance tools and servers

Generated or helped in the generation of various capacity reports like Bandwidth, Network Health analysis, Device Utilization, Headcount Planning, License usage reports. These reports were analyzed to prepare and publish Management and Capacity Planning Summary Reports containing current usage of resources, trends and forecasts.
Ensuring that the appropriate information recorded in a CDB is up-to-date
Sizing the proposed systems and changes to existing systems to determine the IT resources required, hardware utilization, performance Service levels and cost implications
Analyzing the Service Level Requirements SLR for its achievability and providing recommendation for negotiation
Identifying the opportunities for Cost reduction by Capacity consolidation
Recommending the resolutions for performance or Capacity related Incidents and Problems
Participating in solutions design and identifying the right-size components for new business requirements and development
Initiating and monitoring the Capacity related Change Request to ensure the timely availability of adequate Capacity

Assisting in the preparation of Capacity Plan in line with organization business requirement
Monitoring the resource utilization and Service performance
Initiating the resolution procedures for any threshold breaches
Following the escalation matrix upon the threshold breaches
Identifying the areas for improvement based on the monitoring
Reporting on the performance against defined parameters and thresholds
Evaluate Capacity Management process to identify the potential Service improvement areas
Furnishing the artifacts and supporting facts during Capacity Management Process Audits
Miscellaneous
Worked in close coordination with BMC Remedy Development team for its effective customization to the requirements of various teams in GNOC and support and correlate the ITIL process Incident, Problem and Change Management.
Trained GNOC Bangalore resources to understand the nuances of the rolled out BMC Remedy 7.0 and various ITIL process
Conducted Gap Analysis and internal auditing of all essential process/documentation for GNOC which culminated in the accreditation of Cisco MSCP Cisco Managed Service Channel Partner for Accenture GNOC.

Handled and prepared process documents for Availability, IT Service and Service Continuity Management BCP in the run up for ISO 20k certification.

Handle NOC supervisory responsibilities Ensure the timely assignment, action and escalation of incidents, Work Orders to or by various engineering teams viz DI, Security, IAM, Server support etc in unison with the Remedy and Seibel Tools/Applications with a view to meet the prescribed GRT and SLA for different internal and external clients

September, 2005 - July, 2006

Organization Computer Science Corporation CSC India Pvt Ltd Client Name Multiple Environment OS : Solaris 8 and 9 AIX Windows NT 2000 and 2003

Miscellaneous

Tools : BMC Patrol Console, Sun Management Center and other in-house tools Description Monitoring Administrator, Availability Capacity Monitoring, Disaster Recovery BCP Planning. Contribution Monitoring IT Infrastructure using Sun specific tools and BMC Patrol.
Analyze the tickets and associated incidents assigned to Tools bucket to isolate problems sufficiently in the scope boundary of EM Ops or Engineering or Network teams and route or escalate for further support and resolution.
Provide technical support for BMC Patrol issues.
Add and configure devices elements in Patrol alongside the parameter sets and configure threshold warnings/ alerts as per the requirements.
Work with Client teams/SPOC technician to test ascertain the generation of the alarms, threshold alerts, tickets for existing and transitioned devices in PEX.
Check and analyze the Topology Maps APA, EMEA and AMR with a view to open tickets for interfaces not reachable, devices down etc.
Provide 1st level support for networking issues, alert concerned Engineering teams about critical issues following the appropriate escalation metrics.
Analyze the description of the problem sent by the client with an intention to identify the Application/ Portfolio responsible for the issue or the outage.
Prepare a detailed draft containing the nature and scope of the issue, its business impact on the end-users, time of outage, the impacted servers and the technicians responsible for troubleshooting and maintenance.
Initiate and coordinate the CRISIS management call, liaise for any prolonged outage or high priority tickets affecting any critical application with an aim of RCA Root Cause Analysis facilitating institutionalization and standardization of the process.
Handle all escalations related to critical monitoring issues during APA and EMEA hours and take essential steps for their timely remediation
Oversee the day to day to operations of EM Ops team.
Generate, analyse and publish management reports that included current usage of resources, trends, exceptions and forecasts.
As a Disaster Coordinator
Provide logistical support to CSC War Room Forum
Provide input to CSC war Forum on business impacts and options available. Assist Captains in Functional team calls as and when required.
Facilitate the coordination of CSC War Room call, allocate actions/responsibilities to the Queue Coordinating Team
Organization WIPRO Spectramind BPO Client Name America Online AOL Duration September 2003 to September 2005 Environment AOL Software Support Description Technical Support Associate, Quality Analyst in Performance Enhancement Team, Process and On Job Trainer Contribution As a QA, monitored calls of the technicians on the floor with a view of identifying their shortcomings, analyzing various causes for the same and hence the areas of improvement. This was followed by chalking out of short and long term goals defined in terms of action items and the relative strategies for their accomplishment.
As a Technical Facilitator, in form of Team Handling and providing appropriate technical resolution to agents and informing them about the client issues and policy changes and helping them to meet the process requirement.
As an On Job Process Trainer, imparted training, mentored new hires as per the technical and process requirement of the AOL WINTECH Queue and imparted adequate training to the batches of trainees to meet the floor requirements.
As a Training Development or Team Leader, lead the focus group team, comprising of under performers on the floor by helping them to improve their technical, communication and call efficiency skills as per the process requirement
As a Technician, troubleshooted for the AOL SOFTWARE and other ISP related issues besides serving as a brand ambassador by enhancing the image of AOL and its partners and providing world-class customer care service.
EXAM
COLLEGE/SCHOOL BOARD BSc Lucknow University Lucknow University 10+2 CMS, RDSO Branch, Lucknow CISCE 10 High School CMS, RDSO Branch, Lucknow ICSE
Development or Creation of pertinent reports that helped various businesses proactively plan their Capacity planning requirements
Implemented plan for monitoring of the Monitoring Infrastructure.
Won ACE Accenture Celebrates Excellence Award for my contributions towards EMTools team and ISDM implementation, training GNOC on BMC Remedy 7.0.
Received Certificates and Prizes for being 1 of the topmost performers for 4 consecutive months, best OJT coach in the process of AOL Wintech
Abhay Kumar Srivastava Professional Summary
Address : Flat # 108 Gopalan Grandeur Apartments, Hoodi Circle, Whitefield Road, Bangalore-560048, INDIA
DOB : 8th June 1982
Alternate email : abhaysr82@yahoo.com, Summary Skills
Excellent presentation, prospecting and persuasive skills
Ability to manage several projects simultaneously.
Excellent Technical writing skills. Prepared several Process or Technical documents, RCAs
Ability to work with broad range of experience levels.
Excellent administrative skills with special emphasis on client focus and service.
Working knowledge of Data Infrastructures and Security.
IT Enterprise System Management ESM professional with more than 6 years of IT experience spanning across implementation, support and management of ESM Tools using BMC Patrol Suite BMC Performance Manager, BMC Patrol 3.x,7.x; PCM, Patrol Express, BMC Remedy etc, SMARTS, Infovista etc.
Effective utilization of the monitoring tools for generation of reports that help in performance monitoring, trend and exception analysis and provide ensure seamless availability by forecasting and implementing changes to meet future Capacity requirements.
Hands on experience on UNIX OS Solaris or Linux or AIX, besides good knowledge of Windows OS, Networking technologies with special thrust on monitoring systems.
Proven ability to lead technical teams as a NOC supervisor, Escalation Desk Lead and TDL ; instrumental in process certifications, ISO 20k, Cisco MSCP, ITIL processes like Incident, Problem and Change Management.
I have used my technical writing, analytical and process documentation skills in the preparation of several process refinement documents, technical or business and management documentations or presentations.
Extensive and diversified experience in managing and leading teams in IT Operations, Project Transitions to Support, designing and implementing monitoring solutions, Availability and Capacity Planning for various US FORTUNE 500 companies and their clients.
Possesses adept analytical skills and has achieved through innovative solutions.
FLEXIBLE, HARDWORKING AND ENERGETIC
Builds and thrives in dynamic, demanding, fast-moving environments.
PROACTIVE ACHIEVEMENT ORIENTED TEAM BUILDER
Sets aggressive goals, demonstrates a sense of urgency and gets it done correctly.
Technology
Sun Solaris AIX, Linux. Windows NT, Windows 2000/2003/2008, Sybase, Oracle, DB2, SQL IIS, Apache, IBM MQ Series, ISS, CheckPoint, MRTG, Cisco routers, Switches, Networking, BMC Patrol, BPM, Sun Management Center, SMARTS, Infovista, Outpost, Voyence, Netcool Reporter, Remedy, ITSM, Siebel, MS Office