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K. Walker ( Happily Employed )
St. Louis, Missouri - 63006 USA
Expertise :Business Analyst, Project Manager I, Interwoven
Status :Citizen
Job Type :
All - W2,1099,Corp-to-Corp
Position :Management Occupations, Business and Financial Operations, Computer and Mathematical

Resume
 
Summary
motivated and directed IT Professional with an exceptional record of delivering cost effective, high performance technology solutions to achieve and exceed organizational goals and objectives. Quality and results driven with a strong working knowledge in all facets of information systems methodology ; from conceptual design through use cases, requirements gathering and writing, quality testing and business process improvement. Working knowledge of Project Management.
Core Competencies
CMS/DMS/DAM - Interwoven Teamsite, Worksite MP and Media Bin, MS Sharepoint, Metadata
Client/Server - Windows 95/2000/XP/Vista, NT Server, SQL Server, iPlanet/Grapevine, IIS Web Servers
Business Analysis - BPI, BPR, requirements gathering, business use cases
Internet - SEO/SEM, TCP/IP, HTML, Web 2.0, FTP, Mozilla Firefox, Netscape, Internet Explorer, Webex, Vignette, HTTP/HTTPS
Methodologies - Waterfall Method, PRINCE2, Systems Development Life Cycle SDLC, Rational Unified Process RUP, Joint Application Development JAD, Rapid Application Development RAD
Software/Applications - Project, HP Quality Center and Quick Test Pro, Camtasia Flash, Office Word, Excel, PowerPoint


Employment

July, 2008 -  July, 2009
CONSULTANT

MasterCard Worldwide St.Louis , MO
Business Analyst, Responsible for translating client needs into business and technical requirements. Analyzed business processes to identify areas of reducing operating costs and improving efficiencies ; recommended and implemented new technology solutions. Created logical and innovative solutions to complex problems. Worked closely with the program management and Interwoven/CMS teams by performing ad hoc risk assessments. Developed business use cases, workflows, screen mock-ups and conversion documents. Collaborated with stakeholders to prepare for ongoing projects to gather, analyze and meet requirements. Instrumental in the delivering Mastercard Advisors and CMS upgrade for creative agency approval projects. Prepared business process models.
SEO audit project facilitator and liaison between clients and development.
Served as the subject matter expert SME for content management systems CMS.
Instrumental in strategic planning, modeling and delivery of a new CMS process to deliver the agency review/approval upgrade project.

August, 2007 -  May, 2008
CONSULTANT

Heidelberg USA Kennesaw , GA
Q/A Tester for an international client : responsible for web application testing using HP Quality Center 9.0 and Quick Test Pro to include manual, UAT and regression testing of web content systems, portals and portlets. Reviewed functional business requirements, user interface specifications and design requirements to develop and execute manual and automated test cases. Identified and cataloged tests, recorded results and escalated defects.
Maintained Web 2.0 media like Wikis, Blogs, Portal servers, Knowledge Management Systems via corporate Internet/Intranet ; to include portals for international job search portal, corporate newsletter, content management and team wiki s.
Created test cases to define test plans. Participated in regression and iterative testing.
Developed workflows to improve and re-engineer business processes. Tested web-based applications MS Sharepoint/2007, Interwoven Teamsite/6.5, Media Bin, Worksite MP/5.0 on a Windows XP/Vista environment.

Produced interactive Flash training videos using Camtasia for corporate intranet.

January, 2005 -  January, 2007
CONSULTANT

Multiple Clients Alpharetta , GA
Web Content Administrator. Served as SME for Enterprise Content Management and Document Management systems. Responsible for multiple client engagements to provide implementation, administration and support of Enterprise Content Management Systems CMS for international and domestic corporations ie, to include Wellpoint Inc, Dupont Corp, Minnesota Institute of Arts and HP formerly Mercury via remote. Implemented and administrated Interwoven products ie, Teamsite 6.0/6.5, WorkSite/MP4.1/5.0 and Media Bin 4.5.3 Defined requirements, maintained a consistent operational architecture for content.
Used Project to track timelines, milestones and deliverables.
Analyzed, report and act on intranet/extranet/portal/site user feedback and remote administration of client/server systems. Managed day-to-day operational aspects of projects and scope.

Provided training and presentations via Webex on use of Interwoven content and document management to acclimate client user communities.

August, 2004 -  August, 2004
CONSULTANT

Cingular Atlanta , GA
Web Content Editor utilizing Vignette, Front Page, Dream Weaver and proprietary applications on a Windows 2003/XP platform to publish live content to web site Internet and Intranet, taxonomy and web site editorial/technical writing. Served on web content management administration team CMS onsite.
Acted as a liaison between Knowledge Management cross-functional teams ie, SME s, authors and business users to develop, design and migrate web content to new proprietary specifications to improve the performance, usability and effectiveness of customer sales portal and user interfaces.

2001 -  January, 2004
MBA SUPPORT

II
Provided technical support problem solving of customer escalations and client base as it relates to PC product offerings ie, PC/PW, Adjustmate, AutoPay/AutoLink and HRMS. Utilized XML, HTML, on a Microsoft/Windows environment to include : SQL Server, Oracle Server and Windows NT 4.0/XP/2003 client/server.
Managed call volume utilizing Clarify Clear Support, Lotus Notes and incoming call queue. Provided technical assistance and front-line support for communication tools like EPC and Datapool to support all versions of ADP report generators.
Improved overall response time to client escalations well above corporate metrics.
Performed in-depth troubleshooting functions across a wide range of client operating systems.

1999 -  2001
INTERNET SYSTEMS ANALYST

A.G. Edwards and Sons St.Louis , MO
Administration of Interwoven Teamsite CMS and Open Deploy to publish content, manage taxonomy and publish live news updates into production, document retention and compliance. Responsible for enterprise wide, Internet and Intranet web application servers and technical writing to create user-friendly content.
Moved build code into the stage environment and facilitated Senior Project Manager with timelines and deliverables.
Prepared requirements, business use cases to improve processes. Responsible for analysis, root cause and fault resolution and configuration management. Utilized Waterfall methodology.
Maintained metadata of Content Management System to assist in search engine functionality.
Project coordination using Project to track timelines, milestones and deliverables.

Served as a liaison between cross-functional teams that included technical systems experts, development and internal business stakeholders. Played a key role in the development and integration of graphical and multimedia components into the organization s Web presence. Implemented team knowledgebase on corporate Intranet.
Served as SME for Content Management and Document Management systems. Trained content producers on Content Management Systems and content delivery strategies.

1998 -  1999
CUSTOMER SUPPORT ENGINEER

Surface Systems , Inc St.Louis , MO
Remote administration of NT and Sql Servers for an international weather services provider. Supported web-based proprietary applications via HTML, SQL and MS IIS Internet Information Services.
Provided Tier 2 support for Windows NT/SQL Servers ; to include end-user escalations and problem solving, server, domain and configuration management, system upgrades, preventative maintenance, fault tolerance and disaster recovery.
Assisted the R and D division with Y-2K readiness and system configuration and upgrades. Utilized HTML for website editorial.

1996 -  1998
CLIENT NETWORKING MANAGER

Zeigler Coal Holding Company Fairview Hts , IL
Managed technical staff local and remote for coal mining firm. Responsibilities included LAN/WAN administrator ; to include deployment client/server backup, migrations and production rollouts.
Responsible for software testing of new technologies. Served as Tier 3 support for Windows NT client/server, Office Pro, Project, TN3270, RAS/DUN configurations, Quicken/QuickBooks, Internet Explorer, Netscape Communicator, operating systems and LAN/WAN. Provided configuration management for client workstations and peripherals, desktop and proprietary applications and hardware repair, upgrades to internal and branch end-users.
Managed projects utilizing Project to track resources, timelines, milestones and deliverables for day-to-day operational aspects of projects and scope of implementation and migration projects.
Oversaw technical writing, managed company website utilizing FrontPage, MS IIS Internet Information Services and HTML.
Managed SLA's service level agreement negotiations, fixed asset management, configuration management using Ghost, testing and implementation of future hardware and software technologies.

Assessed the competitions web content and functionality to made improvement recommendations for the organizations web presence.
Managed and implemented technical support team and helpdesk ; utilized HEAT Help Desk software for client escalations and trouble tickets. Traveled to branch offices during client migration/implementation projects.

1995 -  1996
CONSULTANT

Cutler-Williams/COMSYS Consulting Springfield , IL
Onsite LAN/WAN Administrator for USDA government contract of 1000+ end-users.
Administration and support of Unix System V, HP-UX, Client/Server systems.
Responsible for incremental and daily backups, installations, migrations, gateways, routers, configuration management, software and hardware. Implemented Support Magic help desk database software application.

1994 -  1995
CONSULTANT

Alternative Resources Corporation St.Louis , MO
Provided onsite technical support for St.John s/Mercy Hospital administrative offices. Utilized and provided technical support for Office Professional ; Windows for Workgroups ; Close-Up v 6.0 remote communications, Expert Advisor Help Desk database application, Novell Netware, DOS.

1993 -  1994
BUSINESS SYSTEMS ANALYST

Magna Data Services , Incorporated St.Louis , MO
Liaison between IT and executive committee for Corporate Cash Management CCM Division and third party vendors.
Responsible for performing business process functional analysis, requirements, definition and technical support of corporate cash management banking software products at data services division of Magna Bank corporate headquarters. Utilized the Waterfall methodology.
Performed systems analysis and met with vendors to provide recommendations for improvement and procurement of Client/Server based corporate banking business processes.
Acted as subject matter expert SME for banking specific applications. Project management using Project to track timelines, milestones, resources and deliverables.
Facilitated Business Development/Marketing Division in establishing contractual and SLA's between Magna Bank and vendors regarding compliance with government SEC and FTC regulations.

Issued RFP's, planned and directed product acquisition, implementation and training requirements for internal and external corporate-banking product users.

1990 -  1992
SYSTEM SUPPORT REPRESENTATIVE

Alcon Systems , Incorporated St.Louis , MO
Provided end-user support to nationwide users for, IVY, a proprietary Medical Practice Management Software for a division of Alcon Laboratories. Utilized remote communications and proprietary help-desk software to aid in trouble-shooting. Responsible for hardware maintenance, software installations, implementation, technical documentation, problem solving and user acceptance testing UAT of new releases and real-time assistance to team members.
Administered NOVELL NETWARE and DNA LAN software to support third party software : ie, Open Systems full G/L accounting system, WordPerfect Suite, Lotus 1 - 2 - 3, Sidekick and MS/PC DOS. Performed mandatory software modifications in BASIC, Open Systems accounting modules.
Served as Tier 2 support and subject matter expert SME for accounting theory and Quicken financial software packages ie, Quicken, QuickBooks and Quick Pay.

Prepared ad hoc reports and testing on third party software to include supporting technical documentation for in-house reference.

1976 -  1990
Corporate Office Manager

Walker s Royal Incorporated St.Louis , MO





Administrator of family owned building maintenance and defense contracting firm (est 1965). Responsible for daily cash management, bank deposits, ACH wire transfers. Managed ADP payroll (P/R) and payroll taxes, administration of employee benefit plan for 500 employees. Prepared ad hoc financial reports, to include statements of account, budgets, invoices, tax liabilities and daily net cash positions; controlled expenditures, budgets, billing, and salaries.


·         Appraised the organization’s financial position and issued timely fiscal reports (monthly, quarterly, annual) to the Board of Directors and CFO.


·         Planned and implemented manual to automated system conversion, procurement of supplies and equipment, Interviewed and hired administrative and operations staff. 


·         Hired and managed corporate and branch administrative staff. Scope of supervision included a multidisciplinary team of up to 8; accounts payable (A/P), inventory, accounts receivable (A/R), general ledger (G/L), clerical and administrative tasks.


            Developed and implemented fiscal policies, procedures and internal controls to support sound financial management to reduce pilferage by 50%.





Education

University of Maryland UMUC , Undergraduate Program BS in Computer Studies - estimated 8/2010



Training






  • Boston University (BUCEC), Project Management Professional (PMP Certification) - In Progress


















  • Search Engine Optimization/Marketing (SEO/SEM) via International Webmasters Association (IWA)                                                    - 02/2009






Skills





 Core Competencies


CMS/DMS/DAM - Interwoven (Teamsite, Worksite MP, and Media Bin), MS Sharepoint, Metadata


Client/Server - Windows (95/2000/XP/Vista), NT Server, SQL Server, iPlanet/Grapevine, IIS Web Servers


Business Analysis - BPI, BPR, requirements gathering, business use cases


Internet - SEO/SEM, TCP/IP, HTML, Web 2.0, FTP, Mozilla Firefox, Netscape, Internet Explorer, Webex, Vignette, HTTP/HTTPS

Methodologies -
Waterfall Method, PRINCE2, Systems Development Life Cycle (SDLC), Rational Unified Process (RUP), Joint Application Development (JAD), Rapid Application Development (RAD)


Software/Applications - MS Project, HP Quality Center & Quick Test Pro, Camtasia Flash, MS Office (Word, Excel, PowerPoint)

Other:
QA testing, Financial & Banking Applications, Project Management, Help Desk/Technical Support Management







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