Objective




To obtain a customer service position with a growing corporation where my talents can benefit the clients, employer and myself. To utilize the skills I have obtained through previous work experience.


Employment

August, 2000 -  July, 2008
Office Clerk

Return Mail Center/Customer Service duties include.

Contacted and received calls from other work groups, both internal and external to resolve customer problems.
Prepare and update customer records with data collected from a contact.

June, 1995 -  July, 2000
Bill Processing Clerk

Operated high-speed print equipment to create and print customer invoices.
Performed manual insert processes and labeled and prepared mail pieces to be shipped by Fed Ex, UPS or Airborne.

January, 1979 -  June, 1995
Production Specialist

Shipping/receiving, forklift operator.

Skills

Comfortable with Word and the Internet. key by touch, typing speed 45 + words per minute Operate computers for data storage and retrieval. Knowledgeable in using office equipment and their procedures. Operate postage meters, label and ship packages for internal and external customers. Prepare Documents-sort, validate, for scanning processes. Performs all mail room functions.
Possess significant skills in interfacing with customers. Over 20 years of experience using a variety of customer billing databases to enter and retrieve information. Ability to establish an understanding with clients, identifies their needs and match them with appropriate resources. adapts to a paced, changing work environment. Recognized for having exceptional people skills and for ability to train and mentor employees.


Miscellaneous

Participated in over 200 hours of Company sponsored training in customer service, data entry and team building.