Summary



Process Improvement Project Manager with excellent analytical skills, success in streamlining and enhancing business processes, recognized as an accountable key contributor who collaborates effectively and solves problems to achieve significant business goals.



Project Manager for email service provider implementation with direct marketing group of Vail Resorts.
Successful completion of Great Plains implementation with Visual Basic link to post import batches.
Project manager for software system upgrade and consolidation prior to appointment as system manager.
Project Manager for Electronic Data Interchange EDI implementation for Mercedes-Benz supplier.
Saved manufacturing company $3M in labor costs by employing simulation model.
Conceived, documented and implemented new business processes to improve inventory control, worker safety and guest experience. As a result, 1% was saved in inventory costs and sales increased by 3%.
Saved small company $80K by increasing sale prices on product and reducing operating costs using 6 Sigma tools.
Dedication to customer service evidenced by receiving second highest customer satisfaction score in management role.
Saved small company $80K by increasing sale prices on product and reducing operating costs using 6 Sigma tools.
Contributed to a three-year ERP implementation and business process re-engineering project, Manufacturing Execution and Executive Information systems.
Operations expert at supporting new business owners in all facets of new franchise operational launch and turnaround operations, location openings, conflict resolution, systems implementation and troubleshooting, corporate franchise compliance, process upgrades, training and customer service.


Employment

2006 -  2008
Franchise Support

2003 -  2005
Assistant Manager

1999 -  2002

1998 -  1999
Contract Industrial Engineer

1995 -  1998
Systems Consultant

Worked on projects involving computer simulation, operations improvements and reengineering, project management and programming.

1992 -  1995
Industrial Engineer

6 Sigma Green Belt Certification, Aveta Business Solutions, 2008
Project Management Professional PMP, Project Management Institute, 2005
Great Plains Application Specialist, 1998
AutoMod Simulation application, 1995
Point. Man ERP application, 1998

2005 -  Present

2003 -  Present

1992 -  1999
Institute of Industrial Engineer

2008 -  Present

2006 -  Present

2002 -  2003

2002 -  2003
Capital Campaign Fundraiser and Group Leader

Education

Training

R sum of Pat Condon , Page 2