Summary


Web www.willowcherry.com
While gaining the ability to trace processes, do translations and more write and execute scripts on multiple operating platforms or network protocols, experience has developed those skills have towards Operations Support and Project Management. Being a dedicated team player, a quick study and having developed the operations flow of over 40 engineers I am directly responsible for, an aspiration is to - invest in the right company and assist that team succeed through gained abilities on the front line of network and information technology.


Employment

January, 2009 -  Present

support teams in the field installing Cisco, Calix, Tellabs and N

August, 2007 -  December, 2008
Instructor and Project Manager

Responsible for 20 - 60 field engineers while managing project operations, budget margins and carrying a market region through successful resolution. To do this required a quality process flow and customer support network, 5 managers across 2 departments. With our field team, involving development of the APEX Field Inventory System through directed collaboration of the .NET framework on the software side and a number of interface issues with a wide variety of PC peripherals using different OS versions interfacing AT and Ts fiber networks and OSP equipment.
February 2007 ongoing Sage Group - Berea, KY

Instructor : VOIP Convergence : TIA/CTP Certification for Windstream Inc

This project includes administering instruction, supervising labs and tests to both Engineers and Managers for CTP Certification. The Telecommunications Industry Association TIA Convergence Technologies Professional CTP certification validates that an individual has the core knowledge and skills required by the equipment manufacturers, their channel partners and end users to sell and service convergence technologies. The CTP Certification exam validates convergence industry standards and protocols, infrastructure, signaling, basic telephony, Voice Over IP VOIP, network convergence and most skills required to perform operations related to these technologies.

November, 2006 -  February, 2007

This project included multiple configurations for CO Switching, Transport or Sonet switched Networks and customized software scripting and support for vendors, : Nortel Optical and switching OC48, TransportNode OC12, OC3, AccessNode, Calix UNIX, Tellabs DAX, Cisco, Fujitsu, Juniper, ADC, Edelink, Lucent, AdTran multiple DSL/HDSL DSLAM carrier subsystems, General DataComm, Telect, Cascade, Corning and AT and T. Here the goal accomplished was to troubleshoot many issues on the network ; data fill assessment and escalation, to ensure alarm free operations moving forward with the present configuration on all equipment in the network. Provided PC or IT support in a Power Meter network map generation to allow power line networking PLN integration and gained a General Radiotelephone Operator Permit and attained FRN# .

February, 2006 -  November, 2006

After training for Wireless UMTS and 3G in Florida ; The Nortel NI Project for Wireless CO switches and the Succession Media Gateway included mixed voice and data/VOIP end user applications, debugging Traffic Analysis and CDMA and PSTN backbone cutovers. From the MG9K s, XA core, USP, SDM and multiple Cisco and Passport routers using Meridian PBX systems, performing billing, call through, feature, ESA and alarm certification testing, data fill assessment escalation, project completion and general PMBOK principles. Also certified circuit integrity and engineered transmission information between gateway solutions and current PSTN elements,. Alarms and operation critical information certified for various other elements : BCM 50, Passport 15K, SMA2 s, SPM MG4, Optera Metro, SAM 21, UAS, Media Gateway 9000 and edgelinks. Commission, debug and operations of various GUI interface applications for the new soft switching technologies and other connecting network elements like the Passport PVG, Juniper, Solaris, Sun Microsystems and relative installation and testing equipment from a variety of vendors using UNIX OS and Project, PowerPoint, Office, Visio, integration of new Ericsson RNC with older, operational node B BTS and RNC Nortel Norstats and network integration and customer technical support.

October, 2004 -  February, 2006

Generated Corporate Website and went on to Northern Region Sales, Operations and Billing Management in both corporate and residential construction projects for a new branch of the growing company.

August, 1999 -  September, 2004

Performed as liaison for Wilmom and Nortel Networks, their customers engineering facilities and the local IBEW shop communications division in the northeast included training Union Forman to install and test Nortel s switch mobile and land line, OC platforms and other carrier equipment and managing a weekly payroll useing software applications, Project, PowerPoint, Word, Excel, Visio, Outlook, some TurboCAD and many proprietary vendor packages and UNIX debugging.

March, 1999 -  August, 1999
1. Network Operations Center Project Manager

I was responsible for the building and implementation of their Network Operations Center. Engineered plans for the internal network circuitry nailed up IMT s and maintenance policy development were some duties while bringing up 3 DMS GSP in conjunction with their existing Seimens switch for their international switched network. Integrating the Seimens IO architecture required intense education in the field of third party software provisioning, network management, CDR database management and emergency response software provided by companies using CORBA like Megasys, Nortel, Tellabs, Harris, TTI Telecom, Micromuse and others. Also trained team members on both switch and carrier systems, testing or turn up of DS1, DS3, T1, T3 and general DSX.
Nextel Communications - Philadelphia, PA
2. Network Operations Center - Operations Instruction Consultant
Worked with Motorola equipment, iDEN and VSELP encoding technology from the NOC center. Also instructed with DMS-MSC translations and maintenance scripts, installing and testing base stations, dynamic bandwidth allocation VSELP and general TDMA and learned more about Ericsson s mobile switching PCS platforms. Also worked with : T1, T3, DS1, DS3 OC facilities testing via T-bird, Firebird and Tellabs DACS and smaller MBS s, PBX s and access nodes.

February, 1998 -  March, 1999
Central Office Manager

Duties included installation and testing of customer circuits through multiple CLEC s.I was responsible for DMS 500 maintenance, OCC circuit install and testing, maintenance policy development, DMS 500 Switching Translations, TDMA, CCS7 or PBX or LAN or WAN and ATM Frame Relay/Internet field engineering. While serving as area IS support, created an internal web site and circuit database for independent field updates and use, helping solve engineering issues. Also worked with : T1, T3, OC facilities testing T-bird t224 and other models, Firebird, Ethernet and Tellabs DACS Titan 5500 equipment and other smaller ATM, Frame Relay switches on the carrier side of their CO.

February, 1995 -  January, 1998
Technical Assistance Engineer

Project Management and testing of DMS with Project. Created team responsible for updating documents released to the field. Provided technical support for field operations and installed and tested CCS network nodes. Worked with team to ready LA area for Local Number Portability and SNMP and performed CO Cutover Implementation and management. Worked with remote field technicians to solve installation issues. Managed multiple Data bases via UNIX OS and HP Workstations Helped establish ISDN PRI remote testing procedures, CO pre-checks for network upgrades. Commissioned DMS family CO s for Public Carrier Pacific Bell. Performed Brisk Upgrades, Super Node CM or MS, E-Net, LIM memory and other peripheral extensions.

April, 1994 -  February, 1995
Hardware Tester

Started installing Ericsson switches running power and signal cable, soldering DSX, terminating power, assembling various wired and radio based switches and peripherals. Because of my computer skills at the time, I ended up working for Senior Engineer Marty Emerick of Ericsson, Dallas, TX to bring his new peripheral to the market. Engineered circuit board modifications for specific customer needs. Acted as on site Ericsson support for MFS, nationwide.

September, 1990 -  April, 1994

Performed DMS 100 DMS 250 and DMS 500 Super Node and peripherals, MAP and TOPS positions installs.

1989 -  1990

Education