Objective


To obtain a full time position as Business Analyst/Project Lead

To work with end-users in identifying needs for changes, corrections and new functionality with business processes.
To work with IT and Operations to insure interface integrity of business processes.
To provide communications on the status, design and scheduling of project requests.
To be responsible for managing major client relationships for new systems development, enhancements and production support.
Customer information, Utility billing commercial, industrial, residential, credit and collections, receipts, meter reading AMR, estimations, outage management, service orders
Overview : Many years of experience with Utility Industry software companies, leading systems implementations, system integrations, project management, project methodology, business process analysis, testing/quality assurance and software development. Experience interviewing subject-matter experts to extract domain knowledge, conducting technical and end-user training and providing documentation.
ORACLE EXPERIENCE formerly SPL WorldGroup


Employment

January, 2004 -  December, 2008
Principal Consultant

Team member on the Oracle Projects listed below CC and B Product Upgrade
Participated in a client product upgrade, researching client issues and providing solutions with approximately 85 variances
Testing New Implementation of Interval Rate Calculations
Tested new interval rates to be implemented by Client
Configured test customer s data with the varying characteristics that were required for each variation of the rate
Seeded the interval reading data with the readings, dates and time ranges
Used the system to bill the customers
Updated a rate calculation spread sheet with the same characteristics and reading data, comparing results with system billing results
Recorded resulting with Test Director
Forwarded successful test cases to Bill Print testing
Rating Engine Analysis and Design
Served as a designer for an implementation of the rating engine of the CC and B product
Assisted the architect during the analysis sessions
Developed design documents for customer specific plug-ins
Designer and Architect for CIS Legacy Report Replacements
Served as Architect and Designer, leading the legacy reports replacement effort on a CC and B implementation ; These reports provided CIS information and financial information for balancing with Oracle Financials
This effort of reduced 250 Legacy Reports to less than 50 reports or extracts for Crystal
Interviewed client s Subject Matter Experts and reviewed the client s legacy reports and where applicable recommended CC and B Base System replacements
For the reports that had no match from the Base System, data extracts by business process were developed. Each extract was used to provide reporting for the processes for each business group.
A report tracking system was developed to measure progress in the effort
Implementation of Oracle Utilities Business Intelligence
Mr.Loftis used the documentation provided to self-train on the implementation and use of Oracle Utilities Business Intelligence
Developed and presented a power-point presentation of the Oracle Utilities Business Intelligence product

Developed and presented a power-point product walk-through for the end-users ; documentation from, both of the presentations were retained by the client for use as future training tools.
Conducted an informal workshop was with members of the client s IT staff on modify existing zones and create new ones.
Project Analyst
Served as project Analyst, under the direction of the Client Project Manager and the Oracle Project Director, responsible for Project Management Office PMO duties
This included to develop, monitor and maintain : The project plan
The project document library
The risk and issue mitigation process
The change control process
The reporting standards and processes.
Maintained and developed tracking of deliverables for on-time completion through invoicing and payment
Provided communications to the project team and to the project stakeholders as required by the defined process
Project Lead
Served as Project Lead in the development of a new software product
Served as Functional/Business Analyst, defining and developing specifications
Defined and developed test plans and test cases

Participated in clients Go-Live ; providing client training for the business applications, system reporting, balancing and assisted with User Acceptance Tests
Provided customer support after Go-Live.
Indus International formally SCT

1974 -  2003
Business Analyst

Provided information as domain expert for business processes
Developed functional specifications
Assisted developers in design and debugging of programs
Reviewed and provided solutions for defects
Wrote and executed Test Cases for : Client s converted data, new system functions, regression tests, system balancing and defect testing.
Assisted Business Analysts with non-author and integration testing.
Assisted Business Analyst on Functional Specification issues.
Assisted Professional Services with User Acceptance Tests.
Assisted Clients with go-live Conversion Balancing

Education

Course Work

Management by Influence
Business Writing for Professionals
Project Management Workshop
Project Management Tools Workshop
Oracle Forms Design
CDM Quality Assurance Process
Use Case Workshop
Object Oriented Analysis and Design Using the Unified Modeling Language
SCT Banner product
SCT Synchro product Microsoft based

SPL CC and B Configuration Training for Architects CC and B Boot Camp
SPL CIS Product
Oracle Utility Business Intelligence
Developing Test Matrices
Mercury Test Director
SQL Queries
Cobol
Resume of Keith Loftis Page 1 of 4


Miscellaneous

Assisted in training clients with : Cashiering, New Accounts, Queries, Individual daily balancing, Daily system balancing, Monthly system balancing and assisted Action line Staff with client issues.
Reviewed RFP s responding with system s abilities or recommending system changes.
Developed Power Point presentations for internal training.
Served on the Automated Testing Standards committee
Served on SIG roundtables for new system functionality.
Lead Programmer Analyst for Development
Defined and wrote system requirements, reviewed technical specifications
Developed functional specifications using scope documents provided by the marketing group
Provided assistance in the technical effort with functional guidance and review of interval progress and the debugging process
Aided Q/A department with management and execution of systems tests.
Assisted numerous implementation projects in testing and program modifications and performed customer support functions.
Worked on the Charge Calculation Team evaluating and writing functional and technical specifications for implementation projects
Defined and established Y2K Project Plan for legacy system updates and programmed and tested Y2K updates.
Created a roundtable group to gain input for the development team to continue to improve the development process
Senior Project Manager - Manager of Implementations
Managed project teams of installers, programmers and trainers
Conducted Requirements Analysis and provided functional and technical specifications
Planned and executed data conversions, installed product software and provided end-user training for hardware and software
Recruited and trained new employees
Provided sales support with product demonstrations and responding to RFP s.
Received Department of the Year and Manager of the Year awards
Professional Services
Programming, implementation, training and product support
Operations supervisor in the data processing service center