Summary




15 years business, 8 years IT leadership, 5 years management experience.
Specializing in ERP sales, service, medical device complaint handling and CRM application implementations, SAP and Microsoft technologies, in regulated environments.
Experience includes consulting, project and program management, business process engineering, business case design, functional and technical configuration, website development, ABAP development, IT professional and end-user development.
In depth functional/technical knowledge of SD, SM and PS modules, variant config, ABAP Queries, LSMW.
Valued for broad understanding of integration points between SAP modules and ability to apply standard application solutions.
Project Manager for 1 full life-cycle SAP implementation, deployed across 15 locations, multiple CRM implementations and 1 BW implementation.
lead SD/SM/QM teams through 5 M and A integration projects, throughout Europe and Asia-Pac, in an FDA regulated environment.
lead teams in 6 full life-cycle SAP implementations across US, Canada, Germany, France, Japan for various manufacturing companies.
Advanced education in Journalism/Mass Communications, Project/Change Management and IT Leadership.
assumed SD/PS leadership role in first SAP analyst position and implemented 3.1H in the US, upgraded to 3.1I and completed a 3.1I roll out in Canada with a team of 3 other individuals, over a period of eighteen months.
1998 Present SAP R/3 Functional/Technical Hands-On Development : Sales BOM cost roll-ups, Warranty/Entitlement Management, ATP and Capacity Planning/Checking for Service and Sales, Repair Re-engineering RMA and streamlined DIP processing, Contract Management full profitability and settlement ; standard integration to service orders and notifications, equipment records and install base traceability through variant config. on sales order line item, service product and equipment, experience with rush orders and SD integration to production order requirements and networks. Extensive, complex pricing procedure configuration, use of variant pricing and routines, LSMW, resource-related billing, activity based costing, contract management and settlement, maintenance planning, variant configuration, pricing procedure and conditions automation, equipment management and hierarchies, notification action box, tasks, priorities and activities configuration, master warranty management, full integration to SD, etc...
2007 Present Microsoft CRM 4.0 Functionality Experience : Account and Contact Management, Opportunity and Leads Management, implementation of Miller Heiman methodologies, Installed Base Management using Products and Competitors functionality, custom entity development, workflows, online/offline processes in client/server environment, integration to Outlook, AD integration, complex security and territory management in pharmaceutical sales.


Achievements

,
Page 1 of 3


Employment

July, 2004 -  Present
Business Applications Manager

Responsible for managing and leading 7 business systems analysts and external consultants, supporting the company s billion dollar home health market.
Business leadership responsibilities include researching and recommending strategic 2 - 3 year technology and process improvement plans.
2007 Present ; CRM Program Manager Deployed MS CRM 4.0 to largest user base 300 sales users with broadest set of functionality in Philips Healthcare ; approx. TCO $2M over 2 - 1/2 years.
2007 Present ; Project Manager Lead integration of web based patient medical record system Encore Anywhere with SAP R/3 sales order entry, service returns and inventory processes, complying with FDA and HIPAA regulations.

2006 Present ; Product Recall SME/Lead - Lead scope definition, voluminous and complex data extraction and validation, logistics execution activities for multiple Class 1 and 2 recalls.
2005 Present ; Project Manager Lead cross functional SAP implementations in support of new product launches : warranty programs, sleep therapy and diagnostics industries, from quotation management through revenue recognition.
2005 Project Manager Complaint Analytics ; QM/SM/CS SBC and custom data implementation into BW 3.5 to automate complaint and product failure trending.

2005 Project Manager - Successfully launched standard SAP R/3 quote/proposal solution in support of a new inside sales organization that grew from 5 to 30 employees over a 1 year period.

Developed strategic vision for Product Support Help Desk System using standard CS configuration. Designed and implemented Contract Management integrated to Installed Base management. via Variant Config in support of software/service sales and support.

September, 2002 -  September, 2004
SM/CS Business Solutions leader

Responsible for managing and leading a team of business systems analysts supporting Corporate QA/RA, Global Customer Service, Repair and Product Support.

Lead configuration and programming activities for SAP R/3 CS, QM and SD processes with integration to all modules, BW and third-party applications.
Enterprise SAP R/3 CS/SM Subject Matter Expert.
CS/QM lead for global SAP R/3 4.6C implementations across Germany, France and Japan.
2004 Project Manager Effectively automated complaint review processes, eliminating 10 temporary QA analyst positions and 30% of incoming complaints for FDA regulated medical device manufacturer.

2003 Project Manager - Successfully managed service/repair facility move and process optimization project that used 90% standard SAP SD/SM functionality and eliminated 5 data entry positions needed to fund other value add positions.

Implemented first SD sales BOM cost roll-up solution and other revenue recognition projects in support of new product development ; lead SM configurable service product implementation in support of refurbished product repairs. 4/02 9/02 Independent Contractor CAP Gemini, PIttsburgh, PA
SM/CS Project Lead
Responsible for integrating the SD/CS/SM/PM processes and legacy systems in support of M and A.
Lead analyst for SD/SM/CS managing a team of 5 business and SAP R/3 professionals.

Implemented and managed SAP 4.6C SD/SM/CS configuration, documentation, business process re-engineering and training. 7/01 4/02 Independent Contractor ROBERT HALF InTERNATIONAL, Pittsburgh, PA
SAP 4.5B Project Manager
Directly responsible for rolling out SAP R/3 version 4.5B to 15 US locations for a long-wall mining manufacturer.
Managed staff of twenty-two individuals, consisting of internal and external IT and business professionals.
Responsible for business process reengineering, project management and business case development. Scope included reengineering of SD enterprise structure, ATP functionality, automation of delivery and billing processing, recommendation Service Management re-engineering, role based security streamlining, Credit Management SAP vs. third-party solutions and EBP business case presentation.

July,  -  July, 2001
the COO/CFO and Business Operations Manager

Recommended, budgeted and implemented various client/server software packages to fit specific business processes ie ERP, credit and collections and home medical equipment billing.

Project Manager for medical billing system implementation. Responsibilities included vendor selection, providing technical experience and developing business case study.

Configured and maintained SAP 3.1H SD and FI/TR modules. Support included lockbox administration, billing and pricing, variant configuration, customer and material master configuration and scheduling/monitoring of experience jobs.
Developed report specifications, developed ABAP4 reports/queries and applied OSS notes when needed.

GetPaid Administrator, credit and collections application, requiring experience leadership across multiple disciplines ie SQL/Oracle DBAs, Unix/Basis administrators, MSCE certified engineers, Get Paid consultants, end users.

September, 1994 -  September, 

January, 1998 -  January, 

Lead SD and PS teams through US full life-cycle SAP R/3 3.1H, implementation, an upgrade to 3.1I and full life-cycle implementation for Canada subsidiary.
Member of 4 person core team.
Backup support for all modules, Basis Administration functions, ABAP programming, client installs and desktop support and DBA backup functions Informix on UNIX environment.
Responsibilities included business process analysis in support of all quotation and order entry, system engineering, repair/returns handling, distribution, A/R and pricing processes

Responsible for North America end-user training and support across SD, SM, FI/AR, PS modules.
Developed ABAP 4 reports and queries, implementation of SIS. routine modifications for pricing and output, sales/profitability and inventory reporting, master data updates.
Scheduled, planned and presented project timelines and deadlines to top-level executives.
Developed and designed the first ProMinent North America website, using HTML 4, GIF animation software, some CGI/Perl scripting and Photoshop 5.5. Marketing Communications Specialist 9/94 1/98

Responsibilities included coordination of national and international trade events, bi-annual publication of North American newsletter, management of simultaneous desktop publishing projects, graphic design, advertising and promotions, sales training and seminar coordination.

PROFESSIONAL TRAINING 2009 IT BUSINESS LEADERSHIP ACADEMY, SAN FRANCISCO, CA
Behavioral Styles, Active Listening Techniques, Root Cause Analysis, Compelling Presentations, M.O.S.T. Technique, Hub and Spoke Model, Persuasion Tactics Winter 2007 Duquesne University, Pittsburgh, PA

Planning and Controlling Projects in preparation for CAPM certification

1999 -  Present
SAP ACADEMY PROFESSIONAL

Courses concentrating in Financial Management, E-Procurement and Supply Chain Management, E-Business and Change Management.

Education Concentrating in business management and communications. Masters degree highest education level achieved. 1996 - 2000 Point Park College, Pittsburgh, PA

Master of Arts degree received October 2000. Alpha Sigma Lambda academic honor society, National Collegiate Communications Arts Award.

1990 -  1994

Bachelor of Arts degree received May 1994. Dean s List Scholar.
Major : English
Minor : Business Administration