Objective



to obtain a challenging position as a technical support engineer.



Summary


JASON J. AUSTIN


Employment

August, 2008 -  August, 2009

Operation Support Specialist

Duties : Provided support to various software clients, executed remote initial hardware builds and dispositions to desktops, handheld PC s and tablet PC s. Provided help desk support to internal users and field users with hardware, software and technical difficulties. Collaborated with systems and development support teams for network and server projects, to include both upgrades and on-going support. Handled network related difficulties by troubleshooting issues with clients. Worked with Microsoft based server to monitor users ; developed back-up schedules. Other support duties as assigned.

August, 1998 -  August, 2008

Education

Skills


LAN/WAN, TCP/IP, Active Directory DNS Applications, Office, Power Point Visio, Firewalls, Outlook Network PC server assembly and repair Cisco Routers DSI Windows 98 - XP Linus UNIX Dos Win2000/3


Miscellaneous

Flooring Department Manager
Duties : Recruited, trained and supervised sales staff. Responsible for daily oversight of the flooring business operation to include customer sales, services, staffing, marketing, promotion and technical operations. Improved efficiency by designing and implementing computer based invoice system to track daily sales and merchandise. Provided reliable customer service.