Summary




Around 4.5 years of experience in CRM Technologies using Siebel Products .I was involved in software life cycle phases like Requirement gathering and Analysis, effort estimation, Design and development, configuration, Data Migration and Testing with exposure to domain like Telecom, Certification, Logistics and finance industries by working with prestigious Clients : Bank of America, DNV Norway, CITI Bank America, Motorola China, TOLL Logistics.

working for INFOSYS TECHNOLOGIES Ltd, Bangalore.

Having an over all IT experience of 4.5 years with solid experience in software engineering and having a strong knowledge in CRM SIBEL Technology.
experience in Siebel Data Migration using EIM with strong knowledge on Siebel data model.
Leading project effort from both onsite or offshore.
Worked at Client location in Norway and China as a onsite coordinator
A good team player with excellent communication skills and has an ability to work in a team and individual environment
Education Qualifications Bachelor of Engineering Computer Science Engineering from Anna University, Chennai, TN with 70%.
Intermediate and SSC with 90% and 79%. Primary Skills Packages Siebel 7.7, Siebel 7.8 and Siebel 8.0 Operating Systems Windows NT, Windows XP E-Business skills Siebel Call Centre 7.7, Siebel Sales 7.7, 7.8, 8.0 Language SQL Databases SQL Server 2000, ORACLE 10g, PL/SQL
Other Skills Tools HP Quality Centre 10.0 Visual Source safe, QTP 9.2 Domains Finance, Certification and Logistic Industries.
KEY STRENGTHS
Strong leadership and communication skills
Quick learner
Quality Focus
Time-management, multi-tasking
Siebel Data Migration TOLL Holdings, Australia Duration January 2009 to Till Now. Technology Siebel 8.0, HP Quality Centre 10.0 VSS, Oracle 10g Project Abstract Toll is the Asian region's leading provider of integrated logistics services, operating an extensive network of over 700+ sites throughout more than 45 countries across the world
Toll's access to transport and infrastructure assets includes road fleets, warehousing, ships, air freight capacity, ports and rail rolling stock.
This is a green field implementation project and is implemented in Siebel 8.0
This project is about implementing Siebel 8.0 for Toll for its business process. Role Worked as an Offshore resource in the capacity of a Data Migration Technology Lead for the project and primary responsibilities were : Prepared a high level design approach for the data migration requirements.
Involved in preparing Low level solution design for all the entities.
Preparing the data mapping between the sources to Siebel base table columns End to End mapping, say, source system - > staging - > eim - > base.
Developing the end to end frame work for the data migration process for all the ongoing entities using a batch file.
Involved in writing control files to load data from flat file to staging
Involved in writing sql s or pl/sql s to perform necessary transformations involved in EIM process.
Involved in writing ifb files for loading data file into Siebel base tables using EIM process.
Involved in analyzing the EIM errors using log files, unit testing and defect fixing
Loaded almost all the reference data like organization, division, position, views responsibility, LOV s, products, queues etc.
Loaded almost all the party related and non party related entities and sub entities to them.
Defect fixing as part of ST, SIT and UAT testing cycles.
Fixing the new changes as part of CR s to the existing process.
Siebel Data Migration Motorola Electronics Pvt Ltd, China Worked in China. Duration July 2008 to December 2008. Technology Siebel 8.0 marketing, Oracle 9i Project Abstract Motorola is the leading mobile device manufacturer in china.
This project is about implementing the Siebel vanilla marketing functionality in Siebel 8.0 to enhance the marketing process by using Siebel analytics.
This is basically a data migration project which involved migration of marketing related information to Siebel base table OLTP and is moved into analytics OLAP for segmentation. Role Worked as an onsite resource in the capacity of a Technology Lead for the project and primary responsibilities were : Involved in discovery phase of the project requirement gathering to understand the client s business requirements.
Involved in categorizing the business requirements analysis into Siebel technical terms in form of entities.
Prepared a Functional requirement document which briefs about the high level solution.
Prepared the technical solution, low level design LLD document for the requirements.
Involved in mapping the source system columns into Siebel base columns.
Lead the team of 5 which includes employees of Chinese origin.
Involved in writing control files, SQL DTS packages and ifb files.
Reviewing the work done at offshore or onsite.
Worked on major entities which include accounts, contact, assets, campaigns, campaign responses etc.
Siebel Data Migration Support Citi Private Bank Ltd, USA Duration December 2007 to June 2008. Technology Siebel 8.0, Test Director, QTP, VSS, Actuate Reports 7, Oracle 9i, App Server : Web Logic Version 6.0 Project Abstract The Citigroup Private Bank is a business of Citigroup Inc Citigroup which provides its clients access to a broad array of products and services available through its bank and non-bank affiliates.
CARE, Client Acquisition and Retention Environment, is CPB's centralized client and prospect information repository. It provides Prospect Management, Member management, Relationship Management, List Management, Activity Management and is integrated with KYC Know Your Client application. This application is in production providing improved client management and marketing functions helping the Sales community in Private Banking.
1 Source is a new initiative to improve the existing customer on boarding processes. 1 Source will provide an integrated technology solution to enhance client on-boarding processes, Know Your Client, Investment Objective Setting and Account Opening. 1 Source will integrate currently into 1 unified desktop application which will provide a single entry point to on boarding functionality, eliminate redundant data capture, automate paper-based processes and provide electronic workflow to streamline processes.
1 Source will replace some of the functionality existing in CARE like member management and relationship management etc to reduce the multiple data entry points. It is required to ensure seamless integration between 1 Source and CARE applications
Role Worked as an Offshore resource in the capacity of a Developer for the project and primary responsibilities were : Involved in fixing some production support issues related to data migration.
Worked on few config related changes as part of new CR s.
Prepared Test plans for SIT cycles.
Prepared Test plans for Regression testing.
Co-ordinate with Siebel support for product defects.
Writing sql s, ifb scripts for EIM loads as part of new CR s.
Preparing and reviewing the support document technical design for all new CR s.
Siebel Data Migration Implementation - Det Norske Veritas DNV Concert Application Duration May 2005 November 2007 Technology Siebel Sales, Siebel 7.8 Tools, SQL Server 2000 Project Abstract Concert is the new business system for DNV. This system supports centralized customer management, sales and marketing processes, project management processes, scheduling and the entire certification process which is the main business line for DNV. The system is built on Siebel application. The project involves gathering of requirement, design, coding, testing and roll out of the application across 41 countries and in 31 languages in a phased manner as Phase I, Phase II and Phase III in 7 drops.
Coordinating the data migration from different countries is the main challenge here.
Role Worked as an Data Migration Developer for the project and primary responsibilities were : Involved in Data migration from legacy systems into the Siebel application.
Extended the EIM columns for custom created base columns using EIM table mapping wizard.
Mapped created tables to existing EIM tables.
Written ifb configuration files for more than 100 different entities.
Performed the different EIM processes includes, Inserting, updating, deleting from base tables and Export from Base table.
Coordinating with the development team in designing the Siebel data model for the application.
Optimized the Siebel EIM performance by formulating a process before running the EIM task.
Involved in migrating the data from different countries and different databases into Seibel Database.
Loaded almost 75 Entities and sub entities into the application which include Employees, Positions, Products, Accounts, Contacts, Opportunity, Quotes, Projects, Project Activities and Assets and sub entities for each of them.
Written a set of SQL validation scripts for all the entities to avoid error during EIM process.
Executing the validation scripts before running the EIM Process for each and every entity, reducing the post EIM errors.
experience in analyzing the EIM Log folder to find the solution to the errors occurred during the EIM Process.
Involved in migrating Views and Responsibilities from 1 environment to another environment.
Involved in migrating LOV s Non-Hierarchal, Hierarchal and 3 levels of hierarchical.
Formulated the process for migrating LOV s, MLOV s, views and Responsibility which was accepted as a benchmark across the organization.
Migrated MLOV s for almost 20 different languages, simplified Chinese, Korean and Japanese Languages.
Using Application Deployment Manager ADM to migrate LOV s, Views, State models, Data map objects from 1 environment to another environment.
Developed a set of DTS Data Transformation Service packages to populate the Data into EIM tables for the new business requirements.
Responsible for developing the EIM scripts to populate the data from various sources like excel, flat file into Siebel systems.
Helping other members of the team in understanding the EIM concepts, issues and errors and the way to rectify the same.
Co-ordinate with the Siebel Expert services and getting created the user key attributes for the custom created CX tables.
Understands the business object level design of an application in order to provide the solutions for the problems related to Data Migration.
Involved in effort estimation for the New Business requirement and developed the scripts for the same.
Helping the Data migration production support team in executing the EIM tasks as a part of production support issues.
Fixing bugs related to data migration during the SIT and UAT testing cycles.
Assigning the tasks to others persons and get the work get done at the end of the day.
Designed a UI for some of the applets as a part of configuration work and adding controls on it.


Employment

December, 2005 -  April, 2006
Mercury Test Director

Bank of America BOA is amongst the world's leading financial services companies with operations in Commercial Cards, Acquiring, Consumer Banking, Commercial Banking, Global Corporate and Investment Banking and Asset Management. BOA embarked on an assessment of the current service and implementation delivery infrastructure from an efficiency and effectiveness perspective. Voice of the Customer information was evaluated to determine the success of Global Client Services GCS and North American Implementation NAI in meeting client expectations. The findings were that the current environment is a product of mergers focused on transaction processing and fulfillment and not entirely in touch with the evolving needs of their clients.
Bank of America comes up with a new tool called SRDT Service Request Desktop Tool or SRF Service Request Form implemented in Siebel 7.7 to eliminate the bottlenecks in handling the Senior s.

This setup request initiators CSRs and processors ICs - Implementation Coordinators with a automated tool to capture, track and provide status of setup requests.
It supports in achieving some of the business goals : Requests are processed with prioritization
Increase the productivity and quality by eliminating redundant data entry and integrate with the existing tools.
Role Worked as an Offshore resource in the capacity of a Tester functional testing for the project and primary responsibilities were : Testing Marketing and Call center applications.
Preparing Test Cases and executed.
Understand the business requirements using the BRD Business requirement document and come up with the FRD Functional Requirement documents.
Coming up with the test conditions based on the FRD document and the LLD.
Writing the test cases and test scripts from the test conditions.
Executing the Test scripts and logging the defects in TD.
Upon the bug fixing, retest the defects and act on the defects accordingly.
Recording the scripts using QTP for the automated testing.
Executing the Recorded scripts using QTP.
Mapping the requirements with test cases.
Setting up the regression test bad in TD
Involved in 2 full round of SIT, UAT which is followed by regression testing after the deployment.
Mentoring the new members of the team in understanding the Application and testing process.

Siebel Manual Testing BANK OF AMERICA Infosys Technologies Ltd Duration September 2005 to December 2005. Technology Siebel 7.7, Siebel Call centre, Test Director8.0, VSS. Project Abstract BASIX is the Siebel 7.7 Call centre Application which automates the call centre process for the clients of Bank of America.
BASIX 1.1 is the updated version for BASIX 1.0 with some more new
The Scope of the current project involves Functional Testing of Siebel application and Bank of America Web based applications. Role Worked as an offshore resource in as Tester for the project and primary responsibilities were : Developing the Test scripts by understanding the FRD Functional Requirement document.
Executing the test script from TD.
Logging the defects into TD and assigning it to developer.

Closing or re-opening the defects based on the action taken. Personal Details :
Name : Suraiz Ahamed M Father s Name : R J M Mohamed Isbahani Date Of Birth : 10/02/1983 Marital Status : Single. Nationality : INDIAN. Email Id : Phone Numbers Passport No F2356434 Expiry : March 2015 Current Location Bangalore Onsite Experience and Total IT Experience Worked as Onsite Coordinator for 4 months in Beijing, China

And Have 4.5 Years of IT experience. Address 29, 9 - A Main Road, BTM I Stage, Bangalore - 29 Companies Worked Infosys Technologies Ltd This is my first company and working in Permanent position.

November, 2008 -  August, 2009