Education

Skills


Oracle and Oracle Discoverer 6yrs ? Advanced Office Word, Excel, Access, Power Point, Outlook ? Adobe Acrobat ? Windows NT, 2000, XP, etc and Windows Explorer ? Tracker Administrator ? Account Management ? Active Directory Administrator ? Project team leader ? Exchange Server Administrator ? Credit and Collections ? Visual Basic ? Training, Troubleshooting and Problem solving experience ? Agile ? Multitasking professional ? Remedy ? Detail Oriented ? Apollo ? Process and procedure perfectionist ? Visio 5.0 and 2000 ? Compose and prepare correspondence, forms, reports and records ? Sales Force ? Excellent written and verbal communication skills ? Timesheet Administrator ? Fast Learner and love to absorb new information and skills ? ISIS/Invision ? Continuously strive to challenge and improve myself May 2009 to University of Phoenix Westminster, CO Present Business Management/Communications Student - Part Time October 2007 to Arrow Electronics, Inc Englewood, CO November 2008 Collections or A/R Associate Collect to Customer Terms Negotiate payment plans while maintaining Customer relationships manage accounts ; accounts receivable, DSO, past due invoices and disputes for my $10 million portfolio Analyze account status to authorize credit limit increases or reductions Resolve A/R disputes Process all payment adjustment and application forms, check, wire and ACH transfers Run and distribute the department s current COA stats and percentage reports for management Design and develop tools, processes and procedures to increase the efficiency and effectiveness of collections July 2006 to Corporate Express Northglenn, CO September 2007 Credit Service Desk Associate or Trainer Facilitate resolutions for product, shipping, credit and collections issues Provide copies of various documents ie, invoices, statements, proof of delivery, credit card receipts as requested Generate and distribute spreadsheets, order reports, standard reports and perform special sorting and reconciliation projects Analyze accounts for credit reference purposes Communicate with over 100 Customers daily to fix any billing errors and resolve financial problems reducing valuable downtime for our sales teams Process, submit and research credit card payment activity and process payment adjustment forms Assist Cash Applications with daily functions, processing check, wire and ACH receipts February 2001 to May 2006 McDATA Corporation Broomfield, CO Order Administrative, Senior or Account Manager Manage Customer accounts Administer and process all aspects of orders and PO s, from order receipt through Customer receipt, with RMA s, oops shipments and Demos Work with Business Systems Analysts to design, test and maintain custom reports Project Manager Design and develop tools, processes and procedures to increase the efficiency and effectiveness of all aspects involved for order receipt to Customer receipt Provide support to manufacturing management, sales, account management, quality and Customer personnel to establish production, shipment schedules and commitments Maintain close working relationships assuring all shipments, requested changes and status updates are communicated and coordinated with both manufacturing and the Customer Maintain all database information ; contracts, pricing and product changes and updates Correspond with credit and collections personnel to collect on delinquent accounts Customer knowledge and working relationships with IBM, SUN, DELL, Hitachi Data Systems, Hewlett Packard and EMC Work with engineering on the resolution of any configuration issues Maintain a less than 1% error rate November 2002 to March 2003 Solutions Center Technology II-Sales Support Central point of contact for assistance requests from field sales personnel Provide sales support for new campaigns as developed by the Sales Team Design and develop tools, processes and procedures to increase the efficiency and effectiveness of our sales support team Follow up to ensure satisfaction Make daily collection calls on product returns February 2001 to October 2002 Solutions Center Support Technician II Maintain caller database Setup, manage and maintain user accounts in NT, Exchange, HEAT, UUNET and AT and T dialer Train software programs Initial contact for problems with computers, phones, facilities, printers, faxes and various other technical equipment Assisted Trade Show and Events with projects


Miscellaneous

University of Phoenix Westminster, CO
Bachelor of Science in Business Management/Communications
Dates attended : 2009 - present