Summary
Human Capital, VOIP and Information Technology Project Manager with 7 years experience in the acquisition, implementation and management of IT solutions
Proven performer with hands on experience in mapping and improving processes and organizations to achieve the client s business goals
Exemplary verbal and written communication skills, time management and organization skills
Ability to develop, understand and follow processes coupled with ability to work under stressful situations and meet strict timelines in a high demand environment

Employment

January, 2009 -  Present
Network Administrator

Responsible for installing software, like Professional Assessment Software Suite 2008 and other Microsoft Office Software for clients.
Manage and track individual surveys entered daily on SQL based system and Exchange Directory.

May, 2007 -  May, 2008
Business Analyst

Performed risk identification, qualitative and quantitative risk analysis by determining which risk might affect the program and prioritize and analyze the effect on overall project objectives of identified risks
Developed risk management process and served as risk manager
Tracked individual cases in Records Management System RMS
Tracked information and performed troubleshooting on the Oracle based OMS system

March, 2006 -  March, 2007
Information Technology Project Manager

Assist customers in developing programs/project documentation and work with partner sales and other teams to develop Cisco VOIP Systems
Supported the acquisition process by maintaining a Procurement Request database that allocated funds distributed throughout various departments like Acquisitions, Finance and the Business Management Office

Maintained SharePoint repository for training, document control and workflow enabling
Supported customer service requirements, evaluating help desk performance
Managed and evaluated Service Level Agreements for the Managed Services IT contract $1 Billion contract
Coordinated requirements management efforts for various projects and IT requirements
Responsible for project research, data gathering and presentations

Developed System Lifecycle documentation, project charter, defined scope of work and work breakdown structure utilizing Microsoft Project to complete project on time ; formulated best practices for managing systems requirements
Provide project planning, analysis, evaluation and support for client agency
Assist customers in developing programs/project documentation

November, 2003 -  November, 2006
Program Analyst

System Administration on a Cisco VOIP Call Manager Version 3.1 with a 900 user base.
Created HC web-based documents using Web Publisher/ Documentum for Internet and Intranet publishing
Designed Mentoring database to track and match mentees with appropriate mentors
Organized and facilitated the conference for Organizational Assessment Survey OAS, the design of promotional literature for OAS Conference.
Executed TSA s first Organizational Assessment Survey, survey design/ approval, survey administration and marketing, post-survey action planning, analyzing survey results and preparing charts to report survey parameters

Provided technical training for Career Planning Website ; developed training programs for Field Security Directors and TSA screeners on every level

Coordinated and organized publicity and program logistics for Career Planning projects

April, 2003 -  April, 2003

System Administration on a Cisco VOIP Call Manager Version 3.1 with a 900 user base.

Performed management analysis, procurement, property management, space management, security administration, reports management and similar or closely related activities.
Prepared monthly expenditure report for the Budget Officer.

Technical lead for systems administrators and desktop support teams providing tiered support services for TSA in Washington DC with 15 remote sites and 8 different business lines. Other duties included POC for procurement of computer equipment, installation and software requests.
Installed and configured multiple computer systems and Cisco 7900 Series IP phones and accessories.
Validated system availability.
Setup and logged calls into Trackit 5.0.
Handled configurations and troubleshooting for Cisco 7900 Series IP phones and accessories, Gateway, Dell laptops and desktops. Supported and monitored Help Desk Tickets using Trackit 5.0 Software.
System Administration on a 2000 user Cisco VOIP Unity Voice-Mail System. Installed switches in customer identified wiring closets and wall units.

July, 2001 -  July, 2002
Technical Support Analyst

Lead in technical role for IT business systems project, software applications and infrastructure systems like servers, storage and hosted services
Implemented a customer product delivery review process which reduced customer complaints by 20%
Installed Windows NT and Windows 2000 system and upgrade systems to Novell 4.83
Provided technical support for desktop and Network issues via telephone and onsite support.

Experience in troubleshooting Windows and GroupWise
Logged information daily for technical report. Set up and install various printers
Created and maintained service tickets for helpdesk trouble calls via Support Magic tracking system

February, 2001 -  February, 2001
Helpdesk/Technical Support Analyst

Education

Skills
IT system acquisition, implementation systems development lifecycle and management
Project Management using Project to track activities work packages, schedule, resources and earned value SharePoint site manager Human Capital systems used include WebTA and Electronic Time and Attendance System eTAS Risk Management experience in both private and public sector


Miscellaneous
Member, Human Resource Management Organization
Team Leadership
Mentor/Coordinator for Youth Choice
Secret Clearance August 2004
Notary Public April 2008
References available upon request