Objective
To be given the opportunity in a challenging environment where my years of service experience is a great asset to the company and provide me the chance for advancement in recognizing hard workers and promoting in.
More than 20 years in the banking industry and financial institutions. Self motivated equally capable of working cooperatively or independently. Flexible and acclimated to new or different environments, techniques, operations, products and services. Passion for work is expressed in a positive, goal driven, sales oriented, enthusiastic attitude.

Vacation Village Resorts | State : FL
Hotels and Lodging
Verify and balance all entries and records of financial transactions reported by various department during day. Organize and verify receipts, check and research accuracy of figures, calculations and posting pertaining to business transactions recorded by other workers, correct discrepancies, post accounts, run and distribute daily reports. Provide first-line response and desk receptionist services : answer phones, give information, take messages, calls to guests and different departments. Response quickly and effectively in emergency situations. In addition to presenting a positive attitude in interaction upon check-in and check-out. Sort and re-direct mails and packages. Report maintenance problems. Extremely organized, detailed-oriented, conscientious.
Assistant Head Teller, Customer Service/ Loan Officer
5 2005 - 2 2007
Bright Star Credit Union | State : FL
Banking
Provide excellent service to the members, assist the immediate supervisor and perform full responsibility of the supervisor while absent. Receive and pay out money, keep records of daily, monthly and quarterly audits of negotiable instruments involved in various transactions. Direct and coordinate financial activities of workers in the branch. Open and close membership accounts. Sell bank products. Follow branch security procedures. Assist borrowers in acquiring loans, analyze and assess the creditworthiness of potential borrowers. Process and close loan transactions : car, home equity, credit crad, personal and mortgage loans. Contribute in meeting branch monthly goal.

Employment

December, 2002 -  April, 2005
Customer Service Supervisor

AmTrust Bank | State : FL

Banking

Responsible for overall direction of branch, conduct monthly security meeting, perform monthly and quarterly audits, teller evaluation and coaching, performance reviews and set sale goals, assign job duties. Interview customers to obtain information and explain available financial services to meet their needs. Promote and sell bank products and services.

March, 2000 -  October, 2002
Customer Service/ Safe Deposit Vaut Custodian

HSBC
State : FL

Banking

Process international and commercial transactions, balance teller line and branch in timely manner. Replenish and audit ATM machine in a weekly basis. Monthly audits of negotiable instruments.
Open and close safety deposit boxes, verify customer's signatures in all rental agreement forms. Follow procedures of all unrented boxes.

October, 1997 -  May, 2000
Night Auditor

Marina Park Hotel | State : FL

Hotels and Lodging

Perform all duties as guest service clerck and night auditor. Check-in and check out guest, balance all record of financial transactions of various departments. Balance cash draw. Correct discrepancies and turn over for next day. Run and distibute daily reports. Be alert to any situation or condition which requires attention and inform management as appropriate. report maintenance problems. Check out and check in equipments and keys in log.

Customer Service SupervisorII/ Asssitant Branch Manager
6 1996 - 4 2000

Savings Of America/Southtrust Bank | State : FL

Banking

Responsible for full branh operation in the absence of immediate management team. Conduct monthly and quarterly security meetings. Prepare monthly audit packages, audit the opened and closed safety deposit boxes. Complete the quarterly abandoned properties, replenish and balance the ATM and the branch, process transactions, assist in hiring selective candidates, preparing and setting goals. Investigate and correct errors. Verify customer information with Chexsystem prior to processing accounts. Enforce dual control tasks : branh opening and closing. Responsible for adherence to bank's compliance and security policies and applicable state and federal laws

Guest service Clerk/Cashier/Reservation

April, 1993 -  November, 1997

Doral Beach Resort Hotel | State : FL

Hotels and Lodging

Assist guest in various activities at the resort : kids club, baby sitting service. Responsible for information covered in desk staff training. Provide excellent customer service upon check in at guest registry, give all necessary information about the resort and make reservations for golf players.
Greet and respond all calls or emails to inquire about reservation or register for programs. Mail out conformation and information about the property.

Customer Service Supervisor
5 1991 - 6 1996

Chase Federal Bank | State : FL

Banking

Assist branch manager in business development : meet and contact prospective customer after business hour to promote goodwill in various products, services and generate new business. Assist international clients with special needs. Develop new strategy to promote sales and motivate tellers. Train new hires, prepare the monthly log of new accounts and closed certificate. Renew and negotiate CD rates and basis points with new products. take lpan applications and quote rates. Assign duties and keep lines moving. Replenish and balance the branch.

Commercial Teller
3 1990 - 5 1991

Bank Atlantic | State : FL

Banking

Receive and pay out large amount of heavy cash flow from international and local commercial merchants. Process merchant deposits of credit cad transactions. Sell bank products, services and make referrals. Assist the head teller in balancing the branch and the ATM. Train new tellers

2012 -  December, 1983

American Savings and Loan | State : FL

Banking

Present funds received from customer to teller for deposit. Promote and sell bank products and services : travelers checques, savings bond, money orders and cashier checks, wire transfers. Interview and probe to identify customer needs to make referrals, verify customer information and identification prior to open or close accounts. Assist customers in account reconciliation and resolve account problems. Explain available financial services like : savings and checking accounts, individual retirement accounts, certificate of deposit, quote and negotiate rates. Act as head-teller and balance the branch. train new hires and follow proper procedures.

October, 1981 -  November, 1983
Assistant

Education

Training
Mortgage Broker license
0 0

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Skills
Strong organizational and detail oriented, effecti Expert
LANGUAGES French Fluent Spanish Intermediate PROFESSIONAL MEMBERSHIPS or AFFILIATIONS Miami Dade Chamber Of Commerce


Miscellaneous
Marketing Services, LTD | State : FL
Business Services - Other
Assist general manager in decision making when purchasing large volume of goods to be exported out of the country. Daily reconciliation of general ledger accounts : account payables and receivables. Weekly account reports to be distributed to all genaral departments. Reconcile monthly bank statements and oversee the full operation of the office, prepare tax payment and payroll. Prepare all manifests and bill of ladings for exportation.
St Jones College |
Completed a Bank Course