Objective
DAN HARTFORD

Palo Alto, CA 94306
650-380-2388
Dan.Hartford@comcast.net

IT DIRECTOR / SENIOR MANAGER OF ERP (SAP)

Projects Operations Support Maintenance

Creates Corporate Value from IT Overhead

===============================================================

PROFILE

Expert in managing SAP operations and projects (10+ years in 5 companies)

BS degree in Computer Science

Strong record of building high performing teams who consistently meet or exceed expectations

Practical IT and SAP experience spanning several industries including commercial SW, bio-tech, high tech, SAP delivery center, and high tech equipment manufacturing

Successful manager of SOX 404 IT audit, including newly implemented SAP system

Extensive experience leading technical and functional teams in
* ERP projects & support
* Outsource management
* Applications development
* Data administration
* Electronic commerce
* ERP support center
* Systems administration
* Quality assurance
* SOX 404 audit

===============================================================

VALUE

Achieve increased return on IT investment by focusing IT on business functions that deliver value

Recruit and develop high performing organizations with low turnover and high motivation

Develop methodologies and streamline processes

Manage domestic and global 24x7 systems

Manage customer-IT relationship while attaining high customer satisfaction

Deliver IT solutions on-time and on-budget

Manage outsource vendors to achieve expected ROI

===============================================================
PROFESSIONAL EXPERIENCE:

KLA-TENCOR, MILPITAS, CA 2004 2005
Global High Tech tool manufacturer (making and servicing chip producing equipment)

MANAGER ERP APPLICATIONS (SAP)

Managed IT activities during final stages of global SAP implementation project. Joined KLA-Tencor 75 days prior to the start of final cut-over to SAP.

Optimized SAP client landscape complexity.

Established and managed new SAP Call/Support Center during critical go live period.

Successfully managed IT aspects of SAP cut-over and go-live activities.

Developed process and managed IT change control and release management.

Directed the highly effective configuration of case management system for SAP support.

Successfully managed IT component of SOX 404 audit (including newly implemented SAP system) with no reportable findings

--------------------

ACCENTURE LLP, WILMINGTON, DE 2003 2004
SAP Delivery Center (Out sourced systems management)

APPLICATION MANAGER / ACCOUNT MANAGER

Successfully supervised 15 SAP professionals in support, operation, maintenance, and enhancement of all Infineon North America SAP systems

Achieved best customer satisfaction ratings among competing regions for 10 of 12 months.

Continuously scored best delivery metrics for request completion times, meeting deadlines, and client satisfaction

Supervised track leads, functional analysts, programmers, Basis (jointly with Basis manager), SAP call center staff

--------------------

INFINEON TECHNOLOGIES, SAN JOSE, CA 1998 2003
Global chip design and manufacturer. Top-ten semiconductor company.

INFORMATION SYSTEMS MANAGER (SAP)

Established user based steering and priority setting committees and increased overall customer satisfaction for SAP support to 98%, with 99% satisfaction on rapid resolution of system outages

Realized $40M revenue a year ahead of schedule on corporate divestiture project

Implemented applications life cycle processes (SDLC) and established SAP change control and QA functions

Completed major conversion of SAP from version 3.0f to 4.6c on time and in budget. Cut over was completed 20 hours ahead of schedule and won the Infineon North America Team of the Month award. System stabilization was achieved in 3 days vs. the 20 days planned.

Operated SAP systems with 99% up time. Prepared for and quickly addressed unplanned outages

--------------------

ADOBE SYSTEMS INC., SAN JOSE, CA 1995 1998
Global software development company

APPLICATIONS MANAGER

Successfully managed areas of SAP implementation project. Responsible for design and development of data loads, conversions, legacy interfaces, and cutover project plan and execution.

Managed post go live development of enhancements and projects to support additional business functions. Lead project team in implementation of major SAP release upgrade (3.0d to 3.1h), completed on time and on budget.

Established the support and maintenance organization and staffed with employees and contractors. As part of this process, implemented a full applications life cycle management processes (SDLC).

--------------------

OTHER RELATED EXPERIENCE

Over 5 years biotech (pharmaceutical) industry experience

Held progressively responsible IT roles including programmer, systems analyst, data administrator, DBA, project manager, team lead and Sr. IT manager.

Managed applications for finance, sales, manufacturing, quality assurance, and clinical trials on a wide range of platforms.

Designed, developed, and implemented in house and packaged solutions.

Reduced development time by 20% by developing in house productivity tools.

Data Warehouse data modeling and implementation.

Systems implementation using various methodologies such as SDM/70, Information Engineering, CASE.

Familiar with ETL tools such as Web Methods, and reporting tools such as Brio, Crystal Reports, and Business Objects.

===============================================================
EDUCATION TRAINING - ASSOCIATIONS:

BS, Computer Science, Worcester Polytechnic Institute, Worcester MA.

Professional and technical classes in:

Project management
* Systems administration
* Database administration
* Structured design
* Management training
* Leadership

Numerous application specific classes, including SAP

Expert in MS/Word, MS/Excel, MS/Project.

Association of Information Technology Professionals (AITP formerly DPMA) member.

PMP Certificate in process.

Employment

2004 -  2005

Global High Technology tool manufacturer making and servicing chip producing equipment
MANAGER ERP APPLICATIONS

Managed IT activities during final stages of global SAP implementation project. Joined KLA-Tencor 75 days prior to the start of final cut-over to SAP. Accomplishments include : Optimized SAP client landscape complexity.
Established and managed new SAP Call/Support Center during critical go live period.

managed IT aspects of cut-over and go-live activities.
Managed SAP Change control.
Directed the highly effective configuration of case management system for SAP support.
managed IT component of SOX 404 audit resulting in no material weaknesses and no significant deficiencies.

2003 -  2004
ACCOUNT MANAGER

supervised 15 SAP professionals in support, operation, maintenance and enhancement of all Infineon North America SAP systems.

Achieved best customer satisfaction ratings among 3 competing regions for 10 of 12 months. Continuously had best delivery metrics for average request completion times and meeting deadlines.

Managed following SAP Modules. Sales and amp ; Distribution, Finance like FI, COPA, Manufacturing like MM, QM, Production Planning, Warehouse Management, Human Resources.

Supervised track leads, functional analysts, programmers, Basis, SAP call center staff.

1998 -  2003

Global chip design and manufacturer.
Top-ten semiconductor company
INFORMATION SYSTEMS MANAGER

Increased overall customer satisfaction for SAP support to 98%, with 99% satisfaction on rapid resolution of system outages and 91% satisfaction on time to implement enhancements and projects.

Established SAP IT change control and QA functions.

Implemented applications life cycle processes.

On time, on budget projects and enhancements, SAP upgrade and hardware platform change.

Completed major conversion of SAP from version 3.0f to 4.6c on time and in budget. Cut over was completed 20 hours ahead of schedule and won the Infineon North America Team of the Month award. System stabilization was achieved in 3 days vs. the 20 days planned.

Saved $40M on corporate divestiture project.

Established user based steering and priority setting committees.

Operated SAP systems with 99% up time. Prepared for and addressed unplanned outages.

Supervised Basis, Unix Administrator., Programming, DBA, Electronic Commerce, Security, QA/change control.

1995 -  1998
APPLICATIONS MANAGER

Education

Miscellaneous
Expert in managing SAP operations and projects (10+ years in 5 companies)

BS degree in Computer Science

Strong record of building high performing teams who consistently meet or exceed expectations

Practical IT and SAP experience spanning several industries including commercial SW, bio-tech, high tech, SAP delivery center, and high tech equipment manufacturing

Successful manager of SOX 404 IT audit, including newly implemented SAP system

Extensive experience leading technical and functional teams in
* ERP projects & support
* Outsource management
* Applications development
* Data administration
* Electronic commerce
* ERP support center
* Systems administration
* Quality assurance
* SOX 404 audit