Summary

Seeking a position where I can learn and grow and utilize my skills and experience.

More than 5 years experience in technical support and customer service. Accurate, precise, dedicated, self-motivated ; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines. Excellent leadership and communication skills.

Installed and configured and troubleshoot Windows 9.x, NT, 2000, XP, Linux, Office 2000, XP, 2003 Server, Active Directory, spreadsheets, database programs, Java script, AS/400 HTML and graphic packages.

Installed, designed and configured, IP addresses for internal personnel to connect to VPNs, Local Area Networks and World Area Networks.

Configured, loaded and installed new software packages, upgrades and new desktop hardware like computers, printers and other peripherals for personnels' desktops and laptops.

Tested, repaired, replaced and installed computer and data communications hardware at customer premises, routers, hubs, servers and computer workstations running specific operating systems.

Answered trouble calls from internal and field users to provide over the phone or remote access technical assistance and solutions to a wide range of problems related to computer and data communication equipment and software applications.

Prepared timely reports and documentation as needed on daily activities, personnel feedback and feature enhancement.


Employment

2001 -  Present
Customer Automation Specialist

Provide new installations and break/fix repairs on point-of-sale and other pc-based equipment at various customer locations. Answer trouble calls from internal and field users to provide over the phone or remote access technical assistance and solutions to a wide range of problems related to computer and data communication equipment and software applications. Install and configure IP address for internal personnel to connect to a Local Area Network and amp ; World Area Networks. Provide full IT support to internal and amp ; external personnel by troubleshooting hardware and Windows XP, Active Directory, Windows 2003 and Microsoft Outlook. Renew licenses and security password for end user software and day-today access.

1998 -  2001
Data Analyst

Provided over the phone mechanical support through precise interpretation and recommendations of accurate data of test results of specific equipment. Assisted customers to manage and maintain their equipment from mechanical failure. Provided PC hardware, Microsoft software support and network support to internal personnel to complete everyday tasks of a small business.

1992 -  Present
Supervisor

Maintained and supervised over 30 soldiers of direct support and ground support maintenance on utility and precise power generation equipment and associated items, electrical maintenance for the Illinois National Guard. Provided supervision and leadership to over 30 soldiers in combat in Operation Iraqi Freedom in 2004 - 2005. Over 14 years of Military Service, active duty and National Guard time as a Senior Non-Commissioned Officer

Miscellaneous

Coursework

Certificate, A+ Certification - 2000
Certificate, N+ Certification - 2001
CCNA Training Class 2001
MCSE-Currently studying
Harper College, Palatine, IL.

Associates Degree, Computer Networking, GPA 3.4 - September 2003
Robert Morris College, Chicago, IL.
BA, Technical Network Management, - Currently studying
Expected Graduation May 2007
Robert Morris College, Chicago, IL