Summary

Customer-focused IT professional, acknowledged for capacity to tackle challenging issues, analyze viable alternatives and provide innovative solutions that reside well in client s financial and time frameworks. Persistence, personal integrity and channeled energies are major strengths cited by managers and clients alike praising team spirit, independent work habits and the determination to conquer technical challenges .I am a resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

Areas of experience
Provide professional customer and end user support on a daily basis to end users and executive staff and personnel. Experimented with new technologies and routines to increase efficiency and reduce processing time. Created user documentation to assist in remote operation and troubleshooting .I have administered enterprise networks, supported fiber optic backbone, Windows/Novell-based Enterprise LANs like 500+ file servers, 5000+ PCs and 1000 shared printers, desktop computers like H-P/Compaq, IBM and DELL and metropolitan WAN. Managed and monitored physical and logical configurations and provided expert solutions to growing, complex, global Wide Area Network .I have worked with Lotus Notes, Active Directory, Novell NDS, Novell eDirectory, Exchange, Microsoft Office products Outlook Email Client, Microsoft Desktop like 95, 98 and XP Windows operating systems.

Microsoft Windows MCP and MCSA Certifications .I will complete MCSE by December 2007.

Novell Server Operating system certifications - CNA like Certified Netware Administrator and CNE like Certified Netware Engineer.

Successful and proven Team leadership skills throughout my IT career.

Over 15 years of proven experience in network and stand alone technical installation, configuration, support, administration and troubleshooting in both Desk side and Server side environments.

Exceptional written and verbal communication skills, able to communicate with senior management, technical staff and non-technical users.

Proven ability to work unsupervised and to make good business decisions focused on problems identification and resolution with focus on customer support.


Employment

2005 -  2006
Technical Team Lead/ Systems Management Professional

Working on site for J.P. Morgan Chase Bank my assignment was to compiled and documented various statistical data and to assist with planning, implementing and testing of several applications installed on Novell and Microsoft Servers. Directed and supervised 6 team members during a 6 month high profile project to meet the project goals and deadline. Assembled, configured and maintained hardware issues on OS file servers on a daily basis.

Technical Team Lead of 6 network support personnel with primary duties to oversee the organization, motivation, communication and duties assignments.
Perform network integration and system tests on local and remote file servers.
Perform remote analysis of Microsoft Server and Novell Netware Server operating systems to determine revision levels of various packages and submit data to a proprietary company database.
Performed company wide server decommissions via remote access.
Performed end user moves and data migration to new servers, validate successful migration with user the following day.

2001 -  2005
Specialist

Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications .I have conferred with staff, users and management to determine requirements for new systems and modifications. Supervised and coordinated workers engaged in problem-solving, monitoring and installing data communication equipment and software.

Performed daily IMAC like Install/Move/Add/Changes requests for WAMU other contracts. This included end user hardware and software desk side and server side support performing break/fix hardware repairs and resolve application issues on the user desktop/laptop side.
Server installations in the field, desktop, laptop and printer installations and installation of new financial branches through out the US
Designed, installed and supported a Microsoft IIS intranet web site in our Houston office.
Technical Team Lead over 100+ technicians performing installation of over 400 pc's, printers and file servers in a Phoenix office in under a 5 day period working and managing 3 shifts from start to finish.

1997 -  2001
Specialists/Project Manager

Analyzed tested data and recommended hardware and software for purchase. Developed and wrote procedures for installation, use and solving problems of communications hardware and software. GroupWise email system administrator for over 5000 users and 12 servers for the bank s entire email system. Tested and evaluated hardware and software to determine efficiency, reliability and compatibility with existing system .I have monitored system performance. Performed daily support on end user pc s and laptop s along with desk side OS and application support which included Windows based OS and applications. Install new servers, printers, desktop and laptop computers and peripherals.

Education

Miscellaneous

Promoted to a desktop lead position after only 2 working months for the company, I managed 30 technicians, all working under my guidance providing end user support for desktop and laptop users.
Studied and passed 7 exams to acquire my Novell Certification upon which I was promoted to Senior Network Administrator.
1 of 3 Team Leads which managed an elite group of techs responsible for the complete conversion of 89 bank branches over a 3 month period. This project completed on time and ahead of budget.

Building and Leading Teams, Configuration Management, Change Management, Systems Integration, Hands-on Technical Leadership, Team Development/Motivation, System Administration, Technical Support, User Training and Support, Customer Service, Operating Systems, Network Architecture.

OS and Enterprise Apps : Microsoft Windows NT, 20002003 Server, Active Directory, Novell eDirectory, Novell 3456 Operating Systems, Novell GroupWise Email, Norton Symantec Anti-Virus Corporate, McAfee Anti-Virus, VMWare Workstation, Terminal Server and Client, Zone Alarm Pro Firewall. Ticketing Systems : Remedy.

Desktop Technologies : Windows 95, 98, NT and XP, Microsoft Outlook, Microsoft Office, Exchange, Lotus Notes, Internet Explorer, Netscape, FireFox, Symantec Ghost, PowerQuest Image Software, Acronis True Image, Local and Network Printing, Various Desktop based Hardware and Laptop based hardware, Remote Access Software.

Protocols and Hardware : TCP/IP, NetBEUI, HTTP, FTP, SSL, NetBIOS, 802.11X, 802.1X, Ethernet, Fast Ethernet, Gigabit Ethernet, Wireless Technology, Cable/DSL, Modem, Routers, Switches, Wireless Routers - Netgear, Linksys, Cisco, CPQ and IBM Server Technology, RAID, SCSI, SATA, DNS, DHCP, IIS.