Employment

2007 -  2007
Hardware Technician

Worked at the Citadel on the HP Blade Project, installing HP chassis, blades in the Data Center. Installing Extreme networks, switches, 450 s, 8810, cards, running cat6 copper, fiber single mode and multi mode, installing cabinets, all types of wire manager in IDF s and MDF s. Deinstalling servers Dells and Suns. Wiping blades Dells and IBM using Blacco data erasing software program. Inventory, scanning, shipping and receiving.

Desktop Support
Westaff
office April 07 June 07 Worked at the Mc Cormick Place like ASCO 43rd annual meeting, giving technical support for laptops, Lan and Wifi Helpdesk. All international people of walks of life.

2007 -  2007
Desktop Support

Installed and deinstalled computer s and equipment at TSI/Family Dollar/Chicago, IL, Did POS software install, download debit card reader and flashed scanner, packed old equipment and shipped back to Family Dollar Headquarters

2007 -  2007
Desktop Support

Installed new Dell s did backups and restores through the network, added user s to their domains, recorded all documentation

2007 -  2007
Desktop Support

Data Migration using Dell Data Direct, installing new pc s and Dell personal printer and Network printer s, setting up new user accounts, Outlook and verifying all applications are working properly

2007 -  2007
Desktop Support

Data migration using Dell Data Direct, installing new pc s and Dell personal printer s and Network printer s also settings printer s tcp/ip address, subnet mask, gateway and setting up user s application s, outlook and etc.

Desktop Support
Genesis10
1 -
UBS Tower Downtown Chicago
Took helpdesk calls thru email and phone using remedy Dec 06 Dec 06

2006 -  2006
Desktop Support Desktop Support

2006 -  2006
Desktop Support

Installed IBM Info printers and setup static tcp/ip addresses and the gateway

2006 -  2006
Specialist

Data migration, copying entire user s file from old computer to new computer using dell direct software. Peer to peer using crossover cable configure new computer to user s settings. Also added the user s to the domain and setup their default printer.

2006 -  2006
Specialist

Went to various locations to re imaged Dell laptops.

2006 -  2006
Desktop Support

I started out by taking computer or laptop out of the box the computer is a Dell .I wiped the hardrive and installed a corporate image onto the computer or laptop. Once this was done, I logon as administrator and installed various application installed Novell Client. They ran XP and Novell .I installed wireless application for the laptop, AT and T Global and other applications depended on the user, sent up lotus notes .I deployed the computers and laptops to the users. In addition, made sure that the user approved everything. Instructed laptop users how to turn on the wireless and turn it off. Also worked helpdesk calls, phone and desk side.

2006 -  2006
Desktop Support

I worked with IBM computer and laptop installed corporate images. Installed various applications, restored user's files. Installed wireless and instructed user how to use it. Also deployed the computers or laptop to the users and made sure that all of there files were on the new computer. Went over with user's were all of there files were and they had all of there drives they were supposed to have. Also worked helpdesk calls.

Desktop Support
Teksystems IBM/NiSource

Project installing and configuring new laptops desktops. Wiping hard rive and installing corporate image. Also deployed pc and laptops. Also worked helpdesk calls.

2006 -  2006
Specialist

2005 -  2005

Performed Ghost imaging and updated software applications

2005 -  2005
Specialist

Installed new computer systems at Randstad locations, copied entire
Settings to new computer s using laplink software

2005 -  2005
Specialist

Installed new computer systems at Bank of America locations

2005 -  2005
Computer Technician

This was a one-day project installing 7 complete computer systems

2004 -  2004
Specialist

Worked on the Bank 1 project doing installs of laptops and computers
Restores, upgrading software applications, worked on back-office printer change location of the daughter cards and rollers

2001 -  2002
Phone Operator

2000 -  2001
Technical Support

Trouble-shooted DSL router s speed stream, flowpoint, netopia, lucent, changed internal ip addresses, port forwarding, reset router s changed passwords, enabled dhcp, help customer with network settings, windows NT, 9598 and widows 2000, was in a Technology support phone que, took 25 to 45 calls a day, helped with email settings.

1999 -  1999
PC Technician

Configured approximately 65 computers at various community hospitals until completion of temporary assignment. Installed corporate desktop image, system wide, using Ghost software, performed Y2K compliance testing and upgraded computer bios systems when needed. Installed and configured Lotus Suite and Lotus Notes for use on WAN. Installed new computer systems and upgraded existing computers with new hard disks, memory chips and network cards.

1999 -  1999
PC Technician

Configured approximately 150 computers at Nashville Electric Service until completion of temporary assignment. Updated network cards, upgraded operating systems from Windows 95 to Windows 98, upgraded memory and installed tape drives, hard drives and CD-ROMs.

1996 -  1998
PC Technician

Provided installation of hardware and software. Maintained approximately 300 350 computers by configuring, troubleshooting and providing end user telephone support. Configured LAN, WAN and TCP/IP addresses. Installed and configured network cards.

Miscellaneous

EDUCATION
Tennessee Technology Center at Paris Paris, TN

Proficient in computer hardware configuration, installation, troubleshooting and maintenance. Works well with or without supervision and equally well with small and large groups. Proficient in installing Windows and networking software, cables, concentrators, connectors and network cards. Routers Netopia, Lucent, Flowpoint and Speedstream. Active Directory, Telnet, Lotus Notes, Symantic, Altaris Ghosting, Data Migration, Windows 3.11 XP, Heat, Remedy .I have experience with HP, IBM and Dell printer network and personal, Setting up ip address, default gateway, subnet mask, rollers, network card and daughter cards. HP chassis, blades. Extreme networks, chassis, switches. Running cat6 and fiber in a IDF/MDF dept.

Paulette Cialdella
Consultant


Tim Gear
BMC Solutions
Lead Technician



Julie Zivony
Verizons Wireless
Associate Director-Training


Gail D. Willis
I.T. Support Services Manager
1591 Lincoln Highway
Edison, NJ 08817
or

Harrell French
131 River Chase Drive
Hendersonville, TN 37075
Home
Bureau Information Office, Data Systems Coordinator
United South and Eastern Tribes
711 Stewarts Ferry Pike, Suite 100
Nashville, TN 37214

Jamye Rogers
Human Resources
IPaymentinc


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