Summary

System Administrator with over 10 year s hands on experience of Information Technologies, Infrastructure and Production Support in a Distributed Computing environment, able to work as an individual contributor or as part of a virtual team. Broad knowledge of Microsoft technologies, LAN systems, Remote Server/Client, Network Topologies and protocols, while making sure the business and customer s needs are satisfied.

Microsoft Windows Server NT/2000, 2003 and Win XP AdministrationTCPIP, WINS, DHCP, DNS, SNMP, FTP, Ethernet and TokenServer Management ToolsDELL, HP-Compaq, IBM HardwareNovell Directory Services like NDS Novell Client and Server AdministrationIBM Global Help DeskSAV like Symantec Anti Virus Citrix Client/Server SupportPeregrine and Enterprise Change ManagementInternet ExplorerLotus Notes Server and ClientNet-SNMPInfoVistaPerlRemote Tools like TS, RAS, SMS, DameWare, Netop, VNC and Remote Desktop Microsoft Active Directory AdministrationNetBackup and Arcserve

Excellent inter-personnel and liaison skillsAbility to learn new technologies, applications and working practices quickly and thoroughly. Understanding of and sympathetic to, Client requirementsWillingness to work additional hours as required for large scale or critical requestsComfortable in dealing with clients over the phone and 1 on 1, especially in critical situationsExperience in the Banking Industry, Investment Bank environment, Trading Floor

Morgan Chase and Co. Distributed Computing Engineer2004 2007GTI DTS, Distributed Server Services

Provided level 3 day to day support and administration of 1000+, Win2k and Win2003 servers and applications in the North America region for like GTI Global Technology Infrastructure Line Of Business. Trained and provided assistances as needed for Off Shore resources in Bangalore.
Responsible for Incident Management and Problem Management processes, accountable for root cause analysis, resolution and reporting using Peregrine Service Center.
Performed Server Builds, Testing and Implementation and Go Live tasks for assigned projects impacting the Windows Platform.
Application-level troubleshooting like eg Veritas Netbackup, Lotus Notes, Arcserve, IIS and SAN

Provided Subject Matter experience in Windows and Core Technologies to Client Aligned Infrastructure Teams and Application Developer Community
Virus and Server Patch Management tools and some scripting to automate some of the team procedures.
Configured monitoring tools on Win 2000 and 2003 servers like eg Tivoli, Insight Manager, Net-SNMP, ESM, iLO, SAV, DVMT, Tideway and RSA remote boards.

IBM/J .P. Morgan Chase and Co. Systems Management Integration Professional2002 2004 like TSS Treasury and Securities Services

Developed solutions for less complex information systems and resolved technical implementation issues to optimize server performance.
Provides 3rd level technical support for less complex problems in an operational environment.
Recommend alternative solutions, priorities, systems hardware, design changes and improvements.
Performed services to plan, organize, design and install complex client information systems or products

Activities included analyzing, troubleshooting, resolving root cause issues, client business requirements and defining, installing and maintaining computer systems.

Data Industries LTD1997 - 2002Technical ConsultantClient/Server Support for J.P. Morgan Chase and Co. Account

Provided End-User support, with a focus on network connectivity and printing issues.
Responsible for the day to day desktop support and maintenance of Windows NT/2000 domain and multiple trust relationships, implementing NT/2000 security and creation of user accounts and login scripts
Build, configure and install Servers PC's and laptops throughout the Downtown NY area 4NYP, 1CMP, 95 Wall and 75 Wall street adhering to JP Morgan Chase standards.

Provided support and customer assistance with VPN and other remote software related issues, for the Downtown NY area. 4NYP, 1CMP, 95 Wall and 75 Wall street
Analyzed and troubleshoot root cause problems of all Windows NT/2000 desktop and servers.
Responsible for Incremental and Full backups and restores on Daily, Weekly and Monthly basis, on Windows and Netware backup servers running Nebackup and Arcserve.

A+ CertificationLeadership and Team DevelopmentNetworking and High Speed TechnologiesProject ManagementNovell NetWare 3x and 4x AdministrationMicrosoft MCSE 2000 and 2003 Certification TrainingWestcon Windows NT 3.51 Server and Workstation AdministrationEssential Project Management ToolsCitrix MetaFrame AdinistrationCisco and Internetworking Technologies


Miscellaneous

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Jeffrey Anderson 2