Summary

Senior engineer with extensive experience in large scale system design and implementation, especially the Virtual Machine and Multiple Virtual System like VM and MVS environments using COBOL II, CICS and VSAM.

Versatile and flexible team player, adaptable to new situations, technologies and opportunities with a experience in coding and testing, teaching technical classes, presenting to large groups and mentoring junior staff.

Team lead, with experience in effectively building consensus, managing resources and participating in the entire Software Development Life Cycle like SDLC, requirements analysis, technical design, coding, implementation and support of production applications.

Highly-motivated and focused learner, able to gain any concepts and skills necessary to perform effectively..
Masters Degree in Software Engineering with an emphasis in relational database design and object oriented analysis and design. Final Capstone Project featured an object-oriented design in C++ with a SQL back end.

Strong capabilities in :
Client Relations Technical Support Data Analysis and Management
Conversion and Retrofitting Team Leadership Training and Mentoring

Expert : MVS, VSAM, COBOL, CICS, TSO/ISPF, SCLM
FTP, FileAid, Expediter
Proficient : Requisite Pro/Web, ROSCOE, VM, VSE/ESA, IMS DB/DC, FTP
ENDEAVOR, LIBRARIAN, PANVALET, Rexx/Clists, Windows, VSE, VM
Competent : Pascal, C, C++, Java, Oracle



Employment

2004 -  Present
Business Analyst

Successful creation of Claims Disposition GSD and DSD deliverables for the New Hampshire MMIS implementation.
Completed testing of web based claims entry for the Washington/Wyoming project.
Completed data mapping for the Mississippi fraud and abuse extract and conversion
Completed data validation testing for Florida reporting repository project.

Duties include : Requirements analysis and design documentation during the MMIS development process.
Data mapping for browser pages and conversions.
Tracing requirements to design to insure completeness of the application.
Meeting facilitation and coordination.

2003 -  2004
Marketing Director

Brought in 2 new key clients and 2 new product offerings in 1 year.
Expanded the range of consulting services into more products and platforms.
Duties include : Developing marketing strategies and identifying opportunities for new products and services like HIPAA compliance assessments and web portal applications.

2002 -  2003
Independent contractor

McKesson : Reduced reported problem backlog for HealthQuest Patient Accounting.
Spectrum Health : Performed multiple version upgrade of HealthQuest products, analysis of client modifications and user requirements, retrofitting and testing.

JAMES M. CLENDENIN
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Professional Experience, continued

1996 -  2002
Consultant

Designed, coded and implemented a bidirectional interface for an NCO receivables collection service using COBOL, CICS, VSAM, flat files and FTP file transfers in an MVS/UNIX environment. Performed all phases of the SDLC. Client : University of Arkansas

Converted the Medicare and other claims submission process from tape/paper to electronic, eliminating confusing debit and credit postings associated with typical pharmacy charging mechanisms and being responsible for all phases of the SDLC. Client : Presbyterian Health Systems of Albuquerque
Duties included : Designing and implementing various applications, an electronic claims submission process and a pre-bill edits process encompassing pharmacy credit processing.
Analyzing requirements and performance and designing and implementing effective solutions to retrofit and adapt various products according to customer requirements.
Managing and monitoring client issues and keeping clients informed of progress.
Providing technical support and assistance for ongoing system upgrades and enhancements and 24/7 support for core business systems.
Acting as a mentor to junior consultants.

1985 -  1996

Education

Miscellaneous

Product Manager

Redesigned an online patient accounting product for Medicare and other payers, consisting of 50 - 60 screens, over 100 programs and 20 VSAM files, over 100 flat files. Included converting MACRO level CICS to COMMAND level, creating documentation and presenting to the user community on the upgrade.
Duties included : Led team meetings, participated in and facilitated code reviews and walkthroughs.
Managed team resources and evaluated team members for multiple projects.
Presented at HBOC user group meetings and took part in client round table discussions.
Developed and delivered training materials for employees and clients.
Held full responsibility for the HealthQuest Medical Records release 2.0 product line, working with product advisory groups like clients and presenting product updates to the HBOC User Group meetings.

Work Experience prior to 1985 :
Programming positions in retail and health care, :
Programmer Analyst, Mediflex Systems/HBO and Co., Houston, Texas and Atlanta, Georgia, 1983 1985 ; Programmer Analyst, Foley s Department Store, Houston, Texas, 1979 1983.

Corporate training in presentation skills, interviewing techniques and the Demming approach.