Summary

I am seasoned business professional with experience in I/T, Banking and Marketing. As a motivated business professional with strong work ethics and excellent communication skills I strive to excel .I handle all affairs with honesty and integrity .I am a strong team leader and a team player with the capacity to multi task several large and diverse projects on a daily basis
Project Management, Marketing and Conceptual Sales, Business Development, Customer Service and Client Relationship Management, Software and Communications Specialist

Experience :


Employment

2007 -  Present
Director

Establish new business through research and networking.
Perform Quality Assurance Audits for to meet compliance standards.
Update customer databases with pertinent information to maximize sales opportunities.
Manage customer relationships to ensure customer satisfaction
Manage staff and handle day to day operations

2003 -  2006

Mortgage Specialist process conventional, FHA and VA mortgage loans, updating and evaluating credit packages.
Submit government loans for final underwrite review ensuring all DU and LP approval conditions and appraisals.
Establish and maintain regional growth plans through third party and consumer relationships.
Evaluate credit history, income, assets and liabilities Compliance - deficiency resolution Proficient in Fannie Mae Desktop Underwriter, Freddie Mac Loan Prospector, Calyx software, Integra Software, FHA Connection and VA Assignment systems.

2001 -  2003
Store Manager/Marketing Manager

Manage day to day retail activity, responsible for all employee activities and schedules.

Responsible for all computer related activities, back-ups and all new merchandize input.
Developed Store web site
Further development of customer contracts.
Develop weekly marketing and advertising campaigns.
Developed and maintain store web site, handle all incoming orders via Internet and fulfillment.

2000 -  2001

Responsible for all internal client service projects and external relationship management.
Promote Project Management Process and implement guidelines.
Implemented and audit quality control guidelines by developing standards for IT programmers.
Worked with outside consultants to upgrade all banking systems. Project manage all I/T outsource jobs.
Implemented and headed up BankAtlantic online web site renovations for internet banking solutions.

1996 -  2000
Project Manager

Responsible for overall corporate web site function and content.
Responsible for business to business Internet Marketing development and vendor management allowing for revenue growth.

Work with senior business unit resources to define global vision and implement Internet tools to enhance business performance.
Managed all privacy issues related to web site.
Overall Production for the Summit Bank Corporate Systems Division. Responsibilities include business need analysis, project specification and prioritization, implementation and risk planning, scheduling and production migration.
Research and evaluate market conditions, develop action plans, development and implementation strategies for the Retail Banking division of Summit Bank, an automated loan origination, a telephony software application, Y2K and project management of the HR implementation of Peoplesoft Application.

Year 2000 Project lead with team responsibilities included application testing strategies, reporting. Work with senior management, consultants and end-users to develop and communicate information requirements.

1993 -  1996

1995 -  1996
Interactive E-Commerce New Business Development Manager

Responsible for strategic development and implementation and on-going expansion of this on-line database service for physicians.
Provided account management to pharmaceutical ad agencies along with developing interactive marketing modules for on-line medical societies.
benchmarked the company's product and provided feedback and solutions to senior management.
Researched, reported and surveyed on-line activity to senior management. Organized and advised staff on maintenance of content enhancements. Developed user-friendly templates for content manipulation.

1993 -  1995
Account Manager

Executed and sold interactive electronic marketing concepts to diversified clients.
Developed and introduced original reporting statistics for pharmaceutical clients.
Managed, designed the development of a vector based like GUI graphics application software like Application Designer, testing, client training.
Responsible for coordinating content and translating it for the on-line service.
Analyzed on-line advertisements and provided consultative feedback.

1991 -  1993

1992 -  1993
Production Manager

1984 -  1991

1989 -  1991
Senior Graphic Specialist

Education

Miscellaneous

6 Sigma Award - IBM
Project Management Excellence - Summitbank