Summary




Senior Domino/Lotus Notes Administrator with over 10 years of professional experience. Highlights include : Hands-on experience in Domino servers, Lotus Notes, Right fax, Blackberry enterprise server and Ironmail.
4 years of experience Blackberry Enterprise Server BES support in large environments.
Experience in the design, deployment, implementation and maintenance of Domino infrastructures at the Enterprise level.
Experience in troubleshoot desktop or laptop problems, system application issues, Blackberry issues, Right fax, Iron-mail and other assorted hardware and software.
Provide technical support for both Corporate and Branch user environments either remotely or via phone support
Provide user support 24x7 environments.
Extensive experience in Windows 2003 server, XP client support, Active-directory and MS Exchange.
Proficient in Windows NT4.0, Windows 2000 server and Windows 2003 server support.


Employment

February, 2008 -  Present
LAN Administrator and Local End-users support

Local user account configuration
Software installation on Windows 2000/XP and Vista laptops
Backup laptops using Ghost Enterprise to USB External and Network drives
Troubleshoot common desktop support issues ; PC Hardware and peripherals

Provide timely customer follow up and status reports until related projects are complete
Provide communication on all escalated issues to management
Perform miscellaneous job-related duties as assigned

Ability to work weekends and rotations as required
Up to 30% travel to remote sites.

June, 2007 -  June, 2007
Lotus Notes Team Lead

Provided users migration from MS Exchange to Lotus Notes.
Created spreadsheets with all users information to Kaiser and team members like users ID, password, CMT. dll, location and time of the completion.

Responsible for the installation and configuration on Lotus Notes, clients, archive mail, security change password and personal address book.

Responsible for users training on meeting invitation, calendar preferences, Sametime setting, enable replication, ACLs and any other 3rd level issues or questions.

September, 2006 -  September, 2007
Domino Administrator

Involved in the design, deployment, implementation and maintenance of complex Domino infrastructures at the enterprise and lower levels.
Provided messaging support and administrative assistance on a wide variety of server and client issues to global sites worldwide largest environment : totaled over 125000 users, 50 local divisional administrators and 400+ servers on various platforms NT/2000, Win 2003, UNIX, AS/400
Developed processes and implemented third party and Lotus Notes applications that aided in streamlining user migration and registration, mail retention and SPAM filtration Iron mail.
Provided technical lead support on collaborative solutions SameTime 7.5 integration, complex domain migrations, upgrades to Domino 4.x to R5, ND6 .x from both 4.6x and 5, deployment of non-supported Lotus messaging infrastructures cc : Mail and R5 coexistence and Beta testing of new software and upgrades before implementation

May, 2006 -  May, 2006
Domino Administrator

Provided support to all Lotus Notes, ~100 Blackberry users and all associated messaging solutions applications.
Took ownership of help desk tickets and resolved client issues with SLA requirements.
Responsible for calls and emails support duties from clients to address problems/issues.

November, 2004 -  November, 2006
System Engineer

Provided Domino Servers, Lotus Notes R5, R6, desktop 6.5.4 Rightfax and BES Blackberry Enterprise Server, Iron-mail Cluster and failover server support in the design/development and support of enterprise level systems in applications.
Defined design, developed, installed, documented, maintained and troubleshoot via phone or using terminal services and Ultra VNC.
Served as a team leader in projects and as back-up to manager.
Responsible for Lotus Notes template upgrade using designer element to protect user s folder and clear any error like common UI.
Supported users and helpdesk by using ID manager or Enterprise fax manager to create Lotus database by using designer element or install pump packages.
Responsible for monitoring the servers for pending mails, inbound and outbound traffic.

Experience with Database replication, HUB, SPOKE and master address book.

March, 2001 -  March, 2004
messaging Domino and Exchange Administrator

Primary person for the implantation and deployment of 300+ Windows 2000 and XP, Japanese clients for the entire Nissan Technical Center environment in Arizona, consisting of 300+ desktop and laptop users.
Tested acquired desktops, laptops and servers for Technical Center.
Provided application support for several programs but not limited to ; Visio, Microsoft Office, Outlook client, Lotus Notes, Helpdesk system tracker and more. Assisted in the migration of RAS, SMS, Tivoli and Netscape user to Microsoft Outlook.
Configured all handheld devices like Palm Pilots, Blackberry for upper management.
Provided support for user workstations and system servers. Troubleshot issues either remotely or provided users with phone support.
Managed and trained contract workers and new support personnel on all in-house system technology.

December, 1998 -  December, 2001
System Support Specialist

Provided 3rd level system support to customers and analysts with troubleshooting system related issues, application related issues, networking related issues.
Provided technical support on-site, phone support and remote using VPN or PCAnywhere.
Trained over 3000 system users running Windows 95, Windows 98, Lotus Notes and Office applications in an NT environment.
Supported Lotus Notes 4.6.2 R5 clients. Controlled and monitored access to databases ACL, account creation, deletion and rename.
Familiar with SMTP routing and customize replicas. Experienced with various types of HTTP clients and IMAP clients.
Supported MAC 9.0 Operating Systems. Installed, modified and repaired computer hardware and software.
Supported Netscape Communicate, File Maker Pro, Apple Share IP 6.0, Office and MS Exchange, Now up to date.

August, 1996 -  August, 1998
Field Technology Engineer

Education

Training

Certified Domino Administrator
Certified Lotus Notes Administrator
Certified RightFax Administrator
A+ , MCP Win2k , Apple , Dell , Compaq , IBM Mobil , Desktop , Server and Hewlett Packard printers Certified .

Created , verified and reset user accounts via User Manager for domains .
Added computer accounts to domains using Server Manager .
Troubleshoot network connectivity and access issues utilizing Netuser and VPN
Assisted IS analysts with troubleshoot and resolved hardware , network connectivity , user security , software and printer questions for 8000+ end users in a Windows 9x , NT4.0 and Novell 3.11 environment .
Supported NT Workstation 4.0 , Windows95 , Internet Explorer 5.5 , DOS and DHCP TCP/IP .
Supported users onsite with their IBM , Macintosh Computer related and HP LaserJet printer problems .
Provided reports to the Director of Information Technology on trouble tickets and inventory reports .
1


Skills

Domino 6.5/7.0.1, Lotus Notes, Blackberry 3.0/4.1, Iron-mail, Windows 2000/2003 Server, RightFax 8.7/9.3, MS Exchange, Active Directory, XP Client Support



Miscellaneous

El Camino College, Torrance, CA
AS degree in Computer Information System
DeVry Institute Of Technology, Southern California
AS degree in Computer Science