Summary




An accomplished professional with 10 years of business consulting experience, most focused on Organizational Change Management. Project assignments have included change support of an energy trading system consolidation and deployment, change management support of major global ERP and CRM implementations, customer segmentation, communications strategy development and execution, training strategy and delivery and customer marketing and public relations. My skill sets include a range of areas in the transformation consulting space. In addition to client delivery work while at Ernst and Young/ Capgemini I was also an internal corporate trainer which included responsibilities teaching a week-long Consulting Skills Workshop course in Paris, France .I am skilled at understanding customer needs and behavior and at adapting products to meet their true needs. Prior to becoming a business consultant I worked in the commercial insurance industry and television news.
Experienced in a number of industries, energy downstream and trading, high-tech, airline and convenience retail
Exceptional management skills in terms of cross-organizational team collaboration and achievement of strategic and tactical goals
Extensive experience consulting for global companies to facilitate improved relationship and consensus building between business and IT leaders which is vital to the success of a major initiative
A range of experience of partnering with client project leads and providing executive counsel and coaching
Characterized by peers and management as an enthusiastic, self-starter
Strong leadership skills, comfortable with all levels of corporate management
Career History and Accomplishments :



Employment

August, 2006 -  Present
Change Manager

Worked with client project manager to launch a major global initiative designed to streamline processes and systems across multiple business units, functional groups and geographic regions
Developed a change management strategy and approach supported by global Change Champions to ensure business engagement
Worked with leadership to resolve complex corporate issues and roadblocks so that the program could move forward to accomplish its goals
Developed and executed a communications strategy to ensure needed information was cascaded to 1500+ employees in multiple global locations

Change Manager GTC Project
Assisted client with change management issues related to adding 2 international locations in United Kingdom and Australia

Developed solutions, methodology to work with a multi-cultural workforce and in how to manage remote employees

Guided project team members in developing solutions for other global operational challenges like knowledge management ; global operations ; etc.

July, 1999 -  July, 2006
Change Management Team Lead

Planned, developed and executed change management strategy involving organizational impact, leadership alignment, change planning, training, change readiness and communications

Oversaw training strategy and managed development of training material for 3000 end users

Change Management Team Lead Siebel CRM and PRM Global Implementation : Yahoo Search Marketing
Change Management Team Lead for implementation of Siebel 7.7 CRM and PRM application

Planned, developed and executed change management strategy involving change planning, training and communications

Developed and implemented change readiness assessment for all impacted work groups

Developed training strategy and managed development of training material for 1200 end users in 15 countries

Strategy Assessment and Implementation for Contact Center/ CRM : BP
Assessed benefits and developed business case to building a national contact center to support US retail operations 15000 customer sites.
Reviewed current state, merging 2 existing call centers providing basic support services
Assessed sequencing of rollout, potential outsourcing and off-shoring of operations to India

Conducted senior executive leadership interviews and gathered other critical input data leading to two-day strategy session involving top 70 executives

Change management team lead which included organizational transition ; training ; and internal and external communications strategy and implementation
Led customer analysis, customer focus interviews ; data gathering ; creating voice of the customer input for project

Supply Chain Business Process Redesign and Implementation : ChevronPhillips Chemical
Team lead for redesign of Order to Cash supply chain processes for major chemical company Polyethylene and Polypropylene business units with US$3 billion or annual sales
Developed content and facilitated 4 weeks of redesign workshops that led participants through exercises, future state process design ; new roles and responsibilities ; issue analysis ; gap definition and prioritization ; etc.
Led production of a 120+ page policy manual that documented all future state processes
Spearheaded the change management or rollout of the new operating model, identifying impacts to all stakeholder groups and the actions needed to introduce these changes to each respective group
Helped implement customer segmentation and supporting Business Rules or Offer Parameters aligned with those customer segments, based on performance analysis and industry best practices

Change Management Team Lead Call Center Design/ Siebel 7 Implementation : Shell Oil
Change Management Team Lead for implementation of Siebel 7 CRM application

Planned, developed and executed change management strategy involving change planning, training and communications
Performed gap analysis on current state and future state business process flows

Developed and delivered training materials for 350 system users
Planned and executed communications strategy to 22000 station owners, nationwide

Developed a comprehensive 90 - page Siebel training document for system users and other support training documents
Led customer data gathering through focus interviews ; surveys ; etc.

Program Management Office : ARTO/ Utility Consortium
Program Management team member assisting start-up of a Regional Transmission Co. RTO serving the mid-west and north-east, consisting of 10 member utilities.

Dealt directly with project leads, assisting in the development of workplans, status reporting, issue management, scope change requests and risk management.
Drafted business processes to support the functioning of the new entity.

Change Management/ Business Process : Continental Airlines
Worked on change management team, implementing new business processes to support custom developed technology built to enhance revenue accounting operations.

Planned and created change management communications and training workplans, working with client contacts to gather information and to define new business processes.

Financial Reinvention : HP
Acted as finance functional coach on a reinvention project in the corporate finance division
Developed and implemented the change communication plan for a global audience business unit leaders, financial control employees, etc..
Worked directly with lead financial executives in identifying and resolving initiative roadblocks.
Assisted Infrastructure Reinvention team in reaching goals of reducing inter-company bills from 2 million per month to 20000 and in elevating accountable ownership in a centralized environment.

Role involved utilizing the program management approach ie reporting program status through use of milestones, issues, decisions, dashboards communicated through intranet

Business to Business eMarketplace
Worked on 2 unique projects creating business plans for the launch/ venture capital pitch of a B2B eMarketplace.
The most recent project of this type was an eMarket serving the HVAC industry, providing procurement and industry specific collaboration.
1 project focused on creating a trust/ assurance product for business-to-business eMarketplaces.
Developed the operational capability requirements, business architecture and implementation plan for both offerings.
Drafted the proposed business and organizational structures to support the delivery of the service offerings for each eMarket.

Human Resource Activity Analysis : BP Chemicals
Led facilitation team gathering Human Resource activity analysis data from employees.
Worked with client executives, analyzing and interpreting data in preparation for outsourcing a portion of their Human Resource processes.

AIR LIQUIDE AMERICA CORPORATION
May December 1998
STRATEGY ANALYST
Led development initiative for corporate Balanced Scorecard.
Analyzed operational results and corporate business processes utilizing process modeling to determine trends and linkages of poor performance where scorecard measures would be beneficial.
Created web pages for Balanced Scorecard on company intranet site.

Conducted interviews and facilitated group workshops with divisional leaders in development of scorecard measures and targets.

May, 1996 -  December, 1997
SENIOR EXECUTIVE UNDERWRITER

Created standard lines department for large regional brokerage wholesaler.
Negotiated contracts with insurance carriers for insurance wholesaler in creating new service offerings.
Experienced and trained in multi-lines commercial insurance underwriting, workers compensation.

July, 1994 -  May, 1996
UNDERWRITER

Acted on production underwriting pilot team where underwriting responsibilities were combined with sales and marketing of products in agents offices. Trained in multi-line commercial underwriting, property, liability, automobile and workers compensation.

April, 1992 -  July, 1994
ASSIGNMENT EDITOR/ BUSINESS REPORTER

Served on executive team planning news coverage and making staff assignments. Reported business news which entailed determining story topics ; conducting on camera interviews ; data gathering ; and final production.

Education

Training

Communicate for Success
Power Presentations
Engagement Economics

Facilitated Session Leader Training
Structured Thinking and Communication
1
4


Miscellaneous

State University of New York Geneseo BS, Finance 1992
Rice University Masters of Business Administration MBA/ Strategy 1999