Objective

e


Summary

Over 18 years of hands on experience as IT manager, project management, client support services, network management and organizational leadership. Excellent management, leadership, technical and interpersonal skills. Key strengths include hands on project management, team leadership and problem resolution. Bilingual English and Spanish

Hardware : AS/400 Compaq HP Proliant servers, IBM DLT tape library, Cisco 2000 series routers, Cisco Catalyst 5000 2600 series switches, Hewlett Packard 4000 NAS, SAN, Disk Array and DAT drives, IBM desktops and laptops, Blackbery, PDA.

Security : VLANs, Cisco Access Lists, IPsec, Group Policy, Active Directory, firewall, Registry, NTFS/Share-Level permissions, antispyware and anti virus.

Technology : Ethernet, Fast Ethernet, Token Ring, wireless LAN, RAID, Disk Mirroring, Active Directory, T1 dial up, serial, fiber, DNS, WINS, DHCP, FTP, TFTP, VPN, NIS, IIS and Terminal Services, DLT tape libraries, UPSs, Fluke Network Tester, Snifer, Videoconference.

Operating Systems : Microsoft Windows 3x, 9x, ME, 2000 XP, Microsoft Server NT4.0 2000 2003 Novell Netware 3.x, DOS, AS/400 and Unix.

Enterprise Apps : Basys, Wincerts, AutoID, CarpeDiem, Remedy, Rumba, Oracle, SQL, FileTrail, Mtrade, RMXpres, SPECS, Sametime, Concur, Enterprise Data Warehouse Application Reporting Desktop, Oracle Financial, PepoleSoft HR, Veritas, Arcserve Enterprise, Norton Antivirus, Lotus Notes 6 Act, MS Office XP Professional, MS Visio, MS Project.

Operations : Managed the technology department with 8 direct reports, responsible for technical support services for : 650 clients, server and network management, project management, research, budgeting, purchase and deployment of computer hardware and software solutions for an operation of $100M in revenues.


Employment

2005 -  2005
Consultant

Independent consultant for technical and business projects. Research, recommend, plan and implement technical and general business solutions.

Implemented a call center for a telemarketing company. Installation and configuration Local Area Network and server setup. Research an implementation of call center CRM software, payment processing software and Voice over IP solution. Voice over IP saved the client thousands of dollars in comparison to regular telephone services.

Feasibility planning, research and project management for the opening of a Laser clinic, Medical Spa for a Medical practice. Technology research, Market research, Marketing Plan, office location search, lease negotiations and office design.

1986 -  2004

1997 -  2004
The world leader

Responsible for all IT technology functions for a large insurance broker office, : telecommunications, LAN, WAN infrastructure, desktop support and the infrastructure of a heterogeneous computing environment consisting of 32 Compaq/HP servers and IBM AS/400 system.

Coordinated, administered and maintained adequate, efficient and fully functional software hardware, networking and telephone systems.

Directed and reviewed projects and assignments, training courses, control the expenditures of funds, technology capital budgets, implementation schedules and other career development initiatives.

Served as Project Manager, in additional to regular responsibilities, in several large infrastructure and software upgrades. Completed successfully on time and in budget.

Participated in 4 major office relocations and expansion projects, as the Technology project manager. Planning, coordinating and supporting construction activities with designers, contractors, office management and corporate resources. Completed as scheduled and in budget.

Managed a culturally diverse, cross functional technical team, achieving high rating in customer satisfaction, by establishing a culture of quality service and performance. Maintained low attrition rates by proactive coaching.

Selected and managed vendor and consultant relationships to ensure reliability and cost effectiveness of services. Hire and coach technology personnel and monitor Help Desk resources

Evaluated and researched IT related needs and made recommendations on systems, applications and networks to meet the needs of business.

Participated in the development and implementation of IT strategic plans, goals and objectives.

Installed, maintained and tuned a variety of systems, WindowsXP/2000 NT, 2003 server, Lotus Notes, SQL, Unix., LAN, Tape libraries, tape subsystems, Cisco Switches and Routes.

Lead the installation and configuration and perform direct activities of applications management, network services, systems administration and user support.

Managed and administrated an SQL and Access databases for, purchasing, inventory control, records management.

Experienced with Backup, restores, disaster recovery and business continuity planning.

Planned and designed SQL based intranet site for the reservation of facilities management resources resulting in a efficient and cost effective way to obtain resources.

Interacted with executives, department managers, clients, product development groups and other business units on the design business solutions products and technologies.

Directed and reviewed projects and assignments, training courses, controlled the expenditures of funds, capital budgets, feasibility studies and career development initiatives. Selected and managed vendor and strategic partner relationships to ensure reliability and cost effectiveness of services. Hired and coached technology personnel and monitor Help Desk resources.

1986 -  1997
MIS Manager

Education

Miscellaneous

Managed computer operations, LAN, server administration, desktop support services and multimedia presentations. Responsible for technical service and support for 350 clients. Supervised operations of an AS/400 Novel 3X and Windows servers in a LAN. Managed the multimedia team responsible for the creation of marketing and internal presentations.

Built the fist Local Area Network in the company, improving workflow document sharing and data security and backup.

Developed and managed a Multimedia presentation unit to support the marketing and sales efforts of the company, saving thousands of dollars in outsourcing services while offering a more convenient and flexible service to users.

Served as local technology coordinator for multiple enterprise software deployments.

Lead Technology Project Manager for the construction and company move to a new building.

Project Manager responsible for planning, transfer and integration of technology on 3 company mergers.

Developed and managed and internal technical training and software support unit that reduced transactional errors by 80% and improved technical skills for new and existing employees while reducing the cost of outside vendors and travel expense.

Course work almost completed

Managing for Improved Performance, Managing for Diversity, Supervisory Skills.