Summary


SUMMARY : 18+ years successful experience as an Information Technology Manager, Systems Administrator and a Network Analyst. As a manager, I are a hands on manager. Past 3 years have focused on expertise in the management of IT departments and infrastructure for special security and regulatory compliance needs. Experienced working with vendors across multiple sites with excellent communication skills at all levels in an organization.


EXPERIENCE :


Employment

2005 -  2006
IT Manager

Responsibilities :
IT Department manager supervised 3 IT staff members. Did performance reviews and recommended pay scales for IT positions.

Essential mission : Stabilize system backups that were failing 25% of the time. When I left company backups were successful 95+%.

Business drivers : Instituted Help Desk procedures to close or respond to new tickets in 30 minutes.

Developed IT on-call procedures for non business hours IT support, established on call calendar and pay for on call time.

Created and established budget for IT software, hardware and services.

Trained, briefed and provided consultation to customers, management, support staff, project managers.

Managed resource constraints and priorities between many concurrent projects.

Phone systems and Voice mail maintenance.

Other duties as assigned

2003 -  2005
Computer Associates

Responsibilities :
IT Department director supervised 2 IT staff members

Essential mission : Complete WAN implementation project for statewide network.

Business drivers : Instituted Help Desk and project management where there was none prior. Project leader on Company website with a Web design vendor.

Put IT staff, include myself on Cell phones for on-call and after hour support to customers.

Created and established budget for IT software, hardware and services.

Trained, briefed and provided consultation to customers, management, support staff, project managers locally and at State conventions.

Installed Citrix Server to allow quicker access to network for affiliate offices.

Secured donated computer equipment from Corporations for KSBBBS systems

Served on IT Review board for KSBBBS

Other duties as assigned

Technologies : Windows 2000 or XP, Active Directory, Windows Server 2003 DNS, TCP/IP, Citrix, Cisco VPN client, Veritas Backup Exec, MS Exchange 5.5 MS Office, MS Project and proprietary Case management software, database.

1999 -  2003
Systems Administrator

Responsibilities :
installed AS400 system and ERP software

Essential mission : Maintain all non programming aspects of AS400 environment include Backups, updates and application support. Update 75 user Novell network to MS NT Network, migrated email from GroupWise to MS Exchange 5.5

Installed Sonic Firewall for Frame network.

Project lead on ADT Card reader security system, maintained access for employees, granted and revoke access to employees per management requests

Phone maintenance and Voice Mail administration for Nortel Meridian system

Desktop support on all PCs in LAN, update Call center from 12 seats to 40 seats 40 to 150

Coordinate Help Desk for IT support.

Other duties as assigned

1998 -  1999
Manager

Responsibilities :
IT Department manager supervised 2 IT staff members

Essential mission : Migrate 2 AS400 System 36 machines to non System 36 AS400s Y2K preparation.

Stabilize system backups failing at 50 %, because of manual process, automated the process and set up alerts to notify of success, failures. Backus were 98% successful when I left.

Worked with Software vendor to convert code to Y2K compliant code on System 36 machines.

Put in new Network Server, Exchange 5.5 system, updated all desktop PCs

Software audit and purchase to bring licensing into compliance.

1997 -  1998
Analyst

Responsibilities :
Coordinate Help Desk for 11 AS400 systems

Essential mission : Stabilize backups on 11 AS400 systems at 8 locations.

Authored CL programs on AS400 to report alerts and messages to convey system problems 24 hours a day.

Upgrade 3 AS400s from V3R7 to V4R1

Performed software upgrades on all AS400 systems

1994 -  1997

Education

Miscellaneous

AS400 Systems Administrator, Network Analyst

Responsibilities :
Promoted to Systems operations supervisor in less than 1 years time

Essential mission : Provide Help Desk support for 50 + locations 24 x 7.

EDI Coordinator

Promoted to Network Analyst and handled all 2nd level AS400 support

Other duties as assigned

Technologies : Windows 98 NT Desktop, Windows NT 4.0 Server, DNS, TCP/IP, MS Exchange 5.5 MS Office, MS Project, OS400

ECPI

Stephen A. Raevsky Page 3