Summary

MANAGement professional with extensive experience in information technology. Provides in-depth understanding of industry trends and price structures governing hardware, software and technology services. Strategic and tactical thinker with extensive experience managing spends associated with network installations, telecom services, desktop and server expenditures, development and software licensing. Specializing in decomposing business processes to recommend best-fit technology architecture. Negotiates contracts, prepares RFQs and monitors SLA compliance.


Employment

2006 -  Present
ResourcesGlobal Professional

Assigned to Travelport Operations formerly a subsidiary of Cendant Corp Working with a team of procurement and supply-chain professionals charged with the task of completing a thorough review of over 300 contracts ; evaluation of business terms and conditions ; assessment of Travelports risks in each contract going forward ; prepare documents for replication and novation. Negotiate with suppliers to achieve equitable distribution of liabilities.

2001 -  2006
Consultant

Selected by former vendor to manage strategic sourcing and procurement projects for their clients. Review contract language and Service Level Agreements. Monitoring and Reporting Cost of Projects to CIOs of Investment Banks, Pharmaceutical and Financial Services companies. Responsible for working with project managers in the development of timelines for the acquisition and deployment of new hardware and software releases. Review contract language in consultation with legal and compliance. Attend weekly status meetings and report performance to established metrics. Collect and maintained current data on mission critical systems to aid in disaster recovery planning. Conduct site surveys for new office space and network expansion. Closely monitoring budgeted cost of work performed vs. actual cost of work performed and reporting the same.

1986 -  2001

Responsible for managing systems support operations to include help desks, strategic sourcing and procurement for the investment banking division. Managed a staff of 10 desktop support analysts, server and infrastructure engineers. Managed Inventory of 25 million in domestic and international IT assets. Conducted needs assessment to align technology initiatives with business processes. Provided change control guidance in close cooperation with operational and project teams. Implemented procedures to allocate hardware, software, technology services and development cost to specific lines of business.

Key Contributions :
Negotiated Enterprise software licensing and support agreements with Microsoft, Compaq, IBM, Security Dynamics, Comvault Systems, WorldCom, Quest, CA, Citrix, Covia, Cognos, Blackberry among others providing cost savings over 1M per year.

Negotiated outsourcing contracts and SLAs associated with networking and infrastructure.

Managed all hardware inventories in 16 domestic and international offices.

Researched and secured sources, pricing and availability of servers, routers and switches used in launching DLJ/Direct. Projected cost of equipment was 760K Negotiated all needed equipment for 360K

Cost/benefits analysis on market data products and services provided by ILX, Bridge and Bloomberg detailing IRR, TCO and ROI.

Proposal adopted to leverage Equities, Fixed Income, Capital Markets and Investment Banking agreements to reduce the cost of bond market add-ins, real-time market data, technical statistics, scrolling tickers, market displays and Reuters news feeds.

Reviewed key contract questions in consultation with legal and compliance, viz., exchange fees, unit of count, subscriber and vendor rights, billing and payment clauses, penalties, reporting and audit requirements, content and supply.

1995 -  1997
Server/Desktop Support

Managing a support staff of 10 direct reports responsible for planning, scheduling and executing all desktop IMACs. Ensuring that all server and client implementations and upgrades utilize standardize system features and achieve the expected benefits to meet both project and operational requirements. Coordinating with development and application support teams on desktop and server upgrades. Provided direct or SLA support to enterprise locations in Boston, Chicago, Dallas, Houston, LA, San Francisco, London, Hong Kong, Sao Paulo, Buenos Aires, Mexico City and Monterey. Researched and made recommendations on desktop, server, router and switch purchases and played a key role in network topology and design.

Key Contributions :
Lead technician on LA office expansion project. Pre-Configuring desktops and servers prior to shipment and travel to LA. Installing additional hubs and redistributing UTP to balance loads on existing hub.

Negotiated support services with local telecom providers.

DLJ Headquarters relocation project : Procured all data center and infrastructure equipment. Planned, scheduled and coordinated the work of 30 technicians moving 750 bankers and support staff. Project was completed in 2 days with all network equipment connected.

Annual Analyst and Associate training program : Responsible for performing site surveys, negotiating addition power and audio-visual aids, sourcing necessary equipment, planning desktop configurations, outlining contingencies and building the LAN.

1992 -  1995
Specialist

Monitoring connections in a Novell network-operating environment. Performed test on routers, repeaters and synoptic hubs. Connected desktops and printers to both thick and thin Ethernet topologies. Required to assemble and replace server components and apply operation systems. Built independent LANs to train new bankers. Doubled as a support specialist providing 24/7 application and connectivity support to remote users.

Key Contributions :
Upgraded 350 bankers using AT and T 6300s to AST 386s new operation systems, network interface cards and system drivers.

Network expansion projects : Configured, tested and Installed desktops, printers and hubs in renovated spaces covering more than 60000 square feet.

Project lead on Chicago relocation project conducting site surveys, resource planning, scheduling deliveries of new equipment, negotiating with local electricians and telecom companies to establish WAN circuits and tested LAN/WAN performance. Project completed in 1 weekend.

1990 -  1992
Computer Operations Supervisor

Supervised a staff of 6 providing computer services to capital markets, equities, fixed income, investment banking, investment services and public finance. Managed client databases, diagnosed hardware and software problems, performed upgrades to video and storage devices, provided backup and storage services and monitored mission-critical server operations. Additionally, responsible for tracking, compiling and calculating charge-backs in preparation for reporting month allocations.

Key Contributions :
Set individual record for cross-allocation revenues averaging $15000 per month.

Planned and executed ISG computer upgrade with no disruption to trading operations.

Managed decommissioning of the Wang O/S 1000, data transfer and dismantling.

Secured service contract with investment banking accounting for $48000 on yearly allocation.

1988 -  1990
Tracking Systems Specialist

In addition to responsibilities in the purchasing department, I devised a system for tracking supply inventory. As supply room manager I was responsible for managing 3 clerks who received and distributed goods from the firms centralized supply room. Monitored office and trading supplies ensuring that requisitions were filled and the proper allocation recorded. Required to train staff on proper procedures for receiving goods and recording allocations. Prepared monthly cost allocations and budget forecasts.

Key Contributions :
Managed responsibilities for 2 full-time positions in separate locations.

Developed automated system for compiling and calculating buyer charge-backs.

1986 -  1988
Systems Operator

Education

Miscellaneous

Charged with capturing and compiling purchase order information to prepare weekly activity and monthly allocation reports for cost center distribution. Designed and programmed functional and instructional computer routines to produce reports for financial analysis on P/L and GL. Additional responsibilities entailed the maintenance of capital expenditure expense journals, department allocations, bids and RFP preparation.

Key Contributions :
Provided consistently reliable data to capital markets and division heads on expenses charged to their cost centers.

Re-engineered processes and procedures used to match invoice with PO and packing slips.

TECHNICAL BACKGROUND

Operating Systems : Windows XP, 2K pro and server, NT 3.5, 4.0, Win98, Win95.

Networking : IPX/SPX, NETBeui, TCP/IP, DHCP, Wins, DNS, VPNs, RSA Authentication via Security Dynamics, ISDN, DSL, IBM Wireless Systems, Hydro-Web Clustering, Arc Server, Disk Quota.

Software : MS Office Suite, MS SMS 1.2, MS Project, PowerPoint, Visio, Outlook, Exchange, Palm, Citrix, Legato, Com Vault, PHD, Clarify, some exposure Peregrine and Lotus Notes

Hardware : Compaq, IBM, HP, Compaq, IBM, Toshiba, Fujitsu laptops and accessories, HP printers, Bay Network Hubs, DSU/CSU installation and configuration, Nortel and Cisco routers and switches.

Peter Stuyvesant H.S. New York City

Military Service

Served as Specialist in Army Signal Corps and Security Agency

Honorably Discharged