Objective



Innovative, results-oriented team leader/player with more than 10 years of experience in the areas of project management, implementation and asset management seeking challenging opportunity. Strong organizational, analytical and interpersonal skills with the ability to coordinate with cross-functional groups to accomplish objectives.
SKILL AND SOFTWARE EXPERIENCE SUMMARY : Project Management and Administration ; Contract Management ; National Account Management ; Supply Chain Management ; Asset and Inventory Control Management ; Corporate Governance SOX Compliance.
Software packages : Access ; Excel ; MS PowerPoint ; Project ; Word ; Crystal Reports, SAP Financial and Inventory Modules ; JD Edwards Enterprise Resource Planning ERP system - Inventory Modules.


Employment

2007 -  2009

Senior Project Manager
Responsible for managing multi-vendor teams for all phases of network infrastructure projects, wireless, transport and CISCO platform projects.
Develops project plan as the controlling document for the project constraints scope, schedule/time, cost and quality.
Manages project resources and key milestones to ensure control of project schedule and cost.
Identifies project risks and issues and take immediate action to communicate and resolve or escalate and identifies viable solutions for customer/internal consideration.

Documents, tracks and communicates project EVA, job cost and financials to ensure targets are achieved.
Ensure all deliverables are received and accepted by the customer.

Facilitates internal and customer status meetings/conference calls and effectively and communicate and report project status and issues.
Creates, maintains and provides documentation and document control as required.

2004 -  2007

2005 -  2007
Project Manager

Responsible for coordinating all aspects of projects with cross-functional teams on the delivery of CRM system developments and updates ; addition to other assigned projects.

Assists with developing project plans, schedule, budgets and work plans.
Ensures project scope and requirements are documented and approved.
Identifies project risks/conflicts and manages control changes to project scope.
Facilitates project meetings and prepares and distributes communication to all stakeholders.
Trained department/end users of any required new system releases.

VERIZON BUSINESS
Continued

Implementation Analyst 2005

Responsible for the implementation and coordination of activities related to the installation of all contractual services for Global and Government customers.

Worked with cross-functional teams to ensure that all organizations complete their respective tasks accurately and timely.
Coordinated provisioning, activation of services and installation of equipment.
Ensured implementation scope and requirements are documented and approved.
Served as escalation point of contact for problem resolution.
hosted calls between Account Teams and Pricing Specialists to ensure all products are priced and linked accurately prior to contract effective dates.
Accountable for all activity/progress communications to management.

Billing Research Analyst 2004
Responsible for the research of SCA contractual billing issues via various billing mainframe systems to validate and provide correction action for issues.
Identified and prioritized revenue impacted issues, invoice reviews and credit/debit adjustments.
Communicated with account teams regarding customer billing issues, on-going statuses and issue resolution plans.
Worked to reduce/eliminate the number of re-opened and duplicate issues due to incorrect resolution.
Provided reporting trends to management to identify billing errors and drove initiatives to improve billing resolution.

1995 -  2003

2001 -  2003
Fountain Operation Project Manager

Responsible for development and management of comprehensive projects for the placement and procurement of fountain equipment in select Area and National accounts.

Developed and executed project plans to ensure all project objectives.

Tracked and reported status of project deliverables to stakeholders and end users.
Ensured project completion in committed timeline.
Identified, secured and managed agent and equipment resources to budget.

Hosted scheduled internal and external call to review project status.

Logistics Analyst 2000
Responsible for coordinating with Point-Of-Sale POS suppliers and vendors regarding inventory, special projects and handling expenses.
Generated monthly supplier and vendor performance reports.
Compiled comprehensive monthly fulfillment and transportation analysis of suppliers and carriers.
Reconciled freight deductions with finance for monthly P and L.
Reviewed and approved weekly EDI transmission to third party for payment of all freight invoices.
Logistics expert for project team responsible for negotiation of handling and transportation expenses.
Acted as liaison between suppliers and US Customs.

1999 -  2000
Asset Manager

Responsible as primary contact for asset management issues for Central area with Service Agents, National Installation Service and Field Operations.
Created and implemented an inventory database to analyze data that increased the retrieval fountain dispensing assets.
Utilized information from database to analyze and verify the accuracy of billing candidate, ship cancel and missing asset reports.
Consulted with cross-functional partners to design and implement process improvements that would optimize tracking accountability for equipment placement and retrieval.
Monitored service agents adherence to established policies and procedures pertinent to the return and accountability of assets.
Reconciled equipment invoicing settlement monthly report.

1995 -  1999
Area Install Coordinator

Responsible for coordinating the timely planning and execution of equipment replacement programs for assigned Chain Accounts.
Responsibilities included : Ensured that the accurate fountain equipment is ordered and installed for customer
Interfaced with Service Agents and Account Executives regarding equipment recommendations, installation scheduling and syrup distribution.
Communicated with Finance regarding equipment sale and lease documents.
Managed capital budget goal by handling customer requests to ensure that they are consistent with the account placement programs.
Coordinated resolution of customer requests relating service and lease billing issues and installation problems.

Miscellaneous

Provided sales and operations forecasts and status reports on installation activity.
EDUCATION, CERTIFICATIONS and MEMBERSHIPS : Candidate for PMP certification Exam scheduled for June 2009
Villanova University Project Management Exam Prep
Tulane University Corporate Governance Certificate
Current PMI Member
Phyllis M. Bellamy
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