Objective

To add significant value as an entry level Software Engineer utilizing code design/writing/porting, testing/debugging, end-user or customer support, user interface design, project management and system/network administration to enhance operations in a dynamic company.


Employment

2005 -  2006
Promoted to Resource Supervisor

2006 -  2006
Promoted to Resource Supervisor

Main responsibilities include but not limited to the daily analysis of metrics in the organization and coordinating equipment, software upgrade projects with FTTP, FIOS Data, FIOS Video and FIOS Voice.

Ordered equipment for installation, maintenance and safety which enabled supervisors to be more effective in managing Central Office resources.

Coordinated skills development training for 15 technicians across the greater Delaware Valley area which enabled them to learn and use new equipment more efficiently.

Created weekly and custom reports for the daily analysis of metrics in the organization which enabled management to identify performance issues and resolve quickly so they could maintain 100% compliance with the monthly metrics.

Increased management team productivity by coordinating DSL Plug Removal, Simplex and Transport Projects which included preparing Excel spreadsheet tracking tools.

Coordinated Litespan upgrades to resolve equipment reliability issues.

Saved the company from the possibility of being fined by the FCC, by improving the barcoding objective from 95% to 98%.

2005 -  2006
Central Office Equipment Installation Supervisor

Responsible for managing the removal/installation and testing of FTTP equipment for the entire state of Delaware.

Managed and supported 4 Switch Equipment Technicians.

Reduced safety accidents from 20% to 12% by conducting monthly safety meetings.

Coordinated skills development training for the 4 technicians which enabled them to learn and increase their productivity by using the new equipment.

Monitored the monthly overtime used by technicians which produced a drop in company overtime from 2.5% to 1.5%.

Conducted monthly quality audits with the COEI team which increased the quality of subcontractor installations.

Negotiated and bid for Verizon contract jobs involving installation/removal of FTTP, DSL and router equipment with engineering department.

2003 -  2005
Computer Laboratory Assistant

Responsible for the maintenance of $1 Million worth of computer equipment.

Assisted college students with computer science related questions and problems.

Downloaded and installed computer software which increased productivity.

Monitored, researched and ran queries on laboratory attendants.

1998 -  2001

Education

Miscellaneous

LANGUAGES OPERATING SYSTEMS SOFTWARE DATABASES

COBOL WINDOWS XP
PowerPoint

Java UNIX Lotus Notes

HTML
Visio

Assembler

Roadway Inspector, Greensboro and Rockingham, NC

Consulted with North Carolina Department of Transportation on the $30 Million extension of Interstate 40 and the $15 Million construction of Route 74 Bypass.

Provided quality verification by utilizing the metric system.

Conducted soil density and concrete testing which produced increase quality of the highway concrete pavement.

Verified Contractor compliance with NC Department of Transportation Specifications

by interpreting construction blueprints and engineering drawings.

Willing to travel and ability to relocate.