Summary

Personal Profile : My work ethic, punctuality, ability to multitask, communication skills and customer service experience, my attention to detail, computer skills retail and POS Software testing experience, POS server Installation, maintenance, testing and upgrades, the abundance of Client/Server testing experience, excellent communication and client interaction skills, along with the ability to work well in a team environment, performance Testing and Verification of system performance and Data Base Management make me an ideal candidate for this position.


Employment

2002 -  2005
Data Base Administrator Technical SupportConnectivity Engineer

Technical assistance for Desktop Support
Installation of Printers and PC s
Configuration of Printers and PC s
Rolling out the drivers for Printers, Drives and USB s
Analyze Issues with applications
Trained users in the proper use of PC s and Printers
Repair, Maintenance and upgrade of Printers, PC s and Laptops
Connecting Printers and PC s to the Network
Routing connectivity to the Network
Maintenance was performed on all components
Following up with desktop support tickets
Using a ticket management system
Managing desktops
Handling some administrative issues

Using troubleshooting skills to solve problems

1999 -  2002
Data Base Administrator

1999 -  2002
Technical Support

Education

Miscellaneous

Technical Support Connectivity Engineer
Technical assistance for Desktop Support
Installation of Printers, PC s and POS
Configuration of Printers and PC s
Rolling out the drivers for Printers, Drives and USB s
Analyze Issues with applications
Trained users in the proper use of PC s and Printers
Repair, Maintenance and upgrade of Printers, PC s and Laptops
Connecting Printers and PC s to the Network
Following up with desktop support tickets
Using a ticket management system
Managing desktops
Handling some administrative issues

Using troubleshooting skills to solve problems

Technical assistance for Desktop Support
Installation of Printers and PC s
Configuration of Printers and PC s
Rolling out the drivers for Printers, Drives and USB s
Analyze Issues with applications
Trained users
Repair Printers or PC s
Connecting Printers and PC s to the Network
Routing Power for components used
Maintenance was performed on all components
Setting up new users

Using troubleshooting skills to solve problems
Software and Application Testing

Skills : Hardware Software Operating Systems

Dell PC s MSWord Windows 982000, XP, Vista

Laptops Excel Windows NT Server

HP PC s MS Power Point Windows 2003 Server

Gateway PC s MS Outlook

HP 2400 laser printer MS 0ffice Suite

HP 2100 laser printer Active Directory

HP 41004300 laser printers MS Access

POS server Visual Studio 2005

Dell Serve Visual Basic

Cisco Switch SQL Server

US Robotics Modem Norton